Flannels Reviews

3.8 Rating 21,063 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Flannels returns process?

Customer Service

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About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

How is Flannels returns process?

Helpful Report

(4 years ago)

Greater than 63% of reviewers feedback is Flannels returns process could be better.

Helpful Report

(4 years ago)

8.00%

Industry Average

“ As returns are at your own expense and the shoes were worth £400 I paid for the best postage to make sure I was insured, which ended up costing about £12. ”

- Anonymous

“ 1 hour!! I returned this to Flannels (at my own cost) and they just posted it back to me, unfolded, with the returns note scribbled on, stating I was incorrect and its wear and tear. ”

- Anonymous

“ I’m absolutely shocked that Flannels try and palm customers off with gift vouchers instead of refunding the original payment method when returning an item, you have to pay your own postage and returns (even when ordering nearly £1000 of items) which is bad enough but it’s something else when instead of refunding your returns or unfulfilled services, they try and fob you off with vouchers off future purchases. ”

- Anonymous

Flannels Reviews

Returns - Difficult