“DODGY & DISHONEST Flightcatchers.com
These people are dishonest. I have made a booking with spelling mistake in the first name (from Abu to Anu - only 1 letter). This is not considered as 'name change'.
Turkish Airlines allows correction of spelling mistake in names Free of Charge (up to 4 characters). This dodgy Flightcatchers.com wanted to charge me £160 to change from Abu to Anu, whereas airlines do not charge anything for this correction. The total cost of ticket was £179!
It's better to purchase your tickets direct with little bit extra than this sort of DODGY, DISHONEST Travel Agent. Hey Dodgy travel agent, What will you do with this 'Haram Money' in your graves?
I'm sure Flightcatchers.com would say they can't locate my booking!!!”
“Fraudulent company stay away. Virgin Atlantic cancelled the flight & confirmed they issued a full refunded back to the travel agent. But Flightcatchers also known as Polani Travel are trying to charge me admin fees and making excuses to delay refund. Its been 2+ months since & I have all the evidence to show this in court. Stay Away!”
“Hi,
I just recently used Flight Catchers service for my travel requirements and was very pleased with the assistance provided by their representative Saeed Ammad. He was very professional, diligent and very considerate in making sure that he understood what was needed. He not only dealt in a professional manner but the way he assisted us, it felt as he was dealing with personal interest as well.
Thank you very much!
Regards,
Abid Ghufran”
“Great service help and advice provided by Mr saeed Ahmed. 5 Star. He able to answer all my queries and was able to help me find the right travelling options at the best price. Many Thanks.
Regards,
Umair.”
“Received exceptional service from Shahzain. Dealt with every inquiry in a professional manner and we were very satisfied with his amazing service. Also was very honest as he immediately rang back to let us know we will be receiving a sum amount back as it was charged mistakenly. Thank you so much for your help Shahzain you were very helpful😊”
“Excellent service. I am their customer for more than 10 years.Always get best prices. Thanks to Basit Ali for booking me better price then emirates own web site for my next trip. I would recommend to everyone one Flight catcher.”
“I am Sreenath, I am not even happy to give one star for flight catchers. Me and my family had a worst experience with flight catchers while travelling from London to India. They have not informed me that the connection flight was cancelled. We were stuck in Delhi airport for a day. We have to book another flight to reach the destination. When I tried to contact the team they not even apologised for their negligence. I lost my time and money. Will never book tickets with them again.”
“Do NOT USE THIS COMPANY. Paid £622 for a ticket from greece to islamabad and got told id get a refund back excluding taxes of £30-£50 and received £32.50. Bad reviews for this fraud company. Poor service, unprofessional money grabbing bastards. Team leaders are unprofessional and unpleasant. Fraud company who gave incorrect information on 3 occasions, when asked to listen into calls they refused. Definitely taking legal action.”
“The worse experience we have ever had dealing with this company!!! They have caused so much stress dealing with them, that it's put us off buying tickets through a broker. We will book directly with the airlines from now on. They took our money, then changed the flight times. When we were not prepared to wait 8 hours wait for a connecting flight, they would not refund! Would not refund! Then took nearly 1 year of constant battle to get back.”
“STAY AWAY FROM THESE SCAMMERS!!
They take your money, cancel your flights then when you try and get in touch with them they constantly put the phone down on you.. contact them by email and they will constantly lie to you..
They take your money and i promise you will get nothing in return not even your money.. 4 months this have been going on and i have recieved nothing put lies, lies and more lies.. absolutely discusting!! Do not fall victim to these fraudsters..”
“BEWARE!! Flight catchers AKA POLANI TRAVEL LTD are operating as con artists in disguise, they trick and dupe buyers into purchasing the tickets online without clear information and informing the customer. We bought 7 tickets only to find out that check in baggage is not included. Their agents then called us to offer baggage at a reduced cost and then told us it was time limited deal after it expired and failed to mention any of the information clearly to us so we could make an informed decision. 7 people travelling without check in luggage. Absolute joke. Advisors are left to deal with the poor management decisions. One advisor hung up on me. Others give false promises to help you and repeat the same information repeatedly without providing a solution. Upon looking further into them, they seem to be more fraudulent than genuine. I don't know how they're operating and looking at other reviews they definitely stand for extorting money out of customers once the flight is booked as you have no choice left. Flight catchers is extortion and they do not know what customer service is nor do they have an actual complaints procedure nor does their "office" ever open. They operate remotely and go by fake advisor names. Just search Polani travel Ltd reviews and you will see why they go by a different name now which they have not done well by either. Shame on you for scamming people and ruining people's holidays. Leeching off customers holiday money.”
