“Received exceptional service from Shahzain. Dealt with every inquiry in a professional manner and we were very satisfied with his amazing service. Also was very honest as he immediately rang back to let us know we will be receiving a sum amount back as it was charged mistakenly. Thank you so much for your help Shahzain you were very helpful😊”
“Excellent service. I am their customer for more than 10 years.Always get best prices. Thanks to Basit Ali for booking me better price then emirates own web site for my next trip. I would recommend to everyone one Flight catcher.”
“I am Sreenath, I am not even happy to give one star for flight catchers. Me and my family had a worst experience with flight catchers while travelling from London to India. They have not informed me that the connection flight was cancelled. We were stuck in Delhi airport for a day. We have to book another flight to reach the destination. When I tried to contact the team they not even apologised for their negligence. I lost my time and money. Will never book tickets with them again.”
“Do NOT USE THIS COMPANY. Paid £622 for a ticket from greece to islamabad and got told id get a refund back excluding taxes of £30-£50 and received £32.50. Bad reviews for this fraud company. Poor service, unprofessional money grabbing bastards. Team leaders are unprofessional and unpleasant. Fraud company who gave incorrect information on 3 occasions, when asked to listen into calls they refused. Definitely taking legal action.”
“The worse experience we have ever had dealing with this company!!! They have caused so much stress dealing with them, that it's put us off buying tickets through a broker. We will book directly with the airlines from now on. They took our money, then changed the flight times. When we were not prepared to wait 8 hours wait for a connecting flight, they would not refund! Would not refund! Then took nearly 1 year of constant battle to get back.”
“STAY AWAY FROM THESE SCAMMERS!!
They take your money, cancel your flights then when you try and get in touch with them they constantly put the phone down on you.. contact them by email and they will constantly lie to you..
They take your money and i promise you will get nothing in return not even your money.. 4 months this have been going on and i have recieved nothing put lies, lies and more lies.. absolutely discusting!! Do not fall victim to these fraudsters..”
“BEWARE!! Flight catchers AKA POLANI TRAVEL LTD are operating as con artists in disguise, they trick and dupe buyers into purchasing the tickets online without clear information and informing the customer. We bought 7 tickets only to find out that check in baggage is not included. Their agents then called us to offer baggage at a reduced cost and then told us it was time limited deal after it expired and failed to mention any of the information clearly to us so we could make an informed decision. 7 people travelling without check in luggage. Absolute joke. Advisors are left to deal with the poor management decisions. One advisor hung up on me. Others give false promises to help you and repeat the same information repeatedly without providing a solution. Upon looking further into them, they seem to be more fraudulent than genuine. I don't know how they're operating and looking at other reviews they definitely stand for extorting money out of customers once the flight is booked as you have no choice left. Flight catchers is extortion and they do not know what customer service is nor do they have an actual complaints procedure nor does their "office" ever open. They operate remotely and go by fake advisor names. Just search Polani travel Ltd reviews and you will see why they go by a different name now which they have not done well by either. Shame on you for scamming people and ruining people's holidays. Leeching off customers holiday money.”
“A masterclass in appalling customer service. In January 2022 I had to reschedule flights due to new covid restrictions. They charged a fee of £140pp to do this after they had originally told me it would be £30pp. I had no choice but to pay - the flights were £500 each to begin with. I sent emails and made phone calls numerous times asking for explanations and they either didn't reply at all or didn't give me an answer during conversations, saying they would get back to me. Ultimately, they stopped answering me when I was asking a fairly simple question - why am I being charged an agency fee of £140 to change a flight? There was no sympathy or morals do to my changes being unavoidable due to government restrictions. I feel totally ripped off.
Avoid these people and book through another agency.”
“Avoid this company. Very poor customer service. Took our money, not bothered to tell us that our flight had being cancelled. The airline informed us that we had not even being tickeded . They want to change us £23 per passenger for administration fees and the refund will take up to 4-6 weeks. Please don’t use this company.”
“These agents will only rob your money. Will never book tickets with them ever again. Please don't waste your money. I have been in tears as these agents hung up phone on me several times.”
“Never Ever buy anything from them you might think you save a few dollars/pounds but you end up with hunderds of pounds of loss!!! the Airline canceled the ticket but these cowboys didnt refund the moeny!!! I ll chase them with the credit card issuer.!!!”
“Never using again even tho flight was cheap with virgin Atlantic. I had to cancel due to covid back in May charged me £250 for cancellation for 2 tickets Waiting 4 months for refund. Was Initailly told 14 weeks. I kp getting fobbed off evrytime by saying refund is in process and will take 20 days. I've had enough of there rubbisj”
