FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my two blouses from Floryday. Although a longer wait than ordering from UK sites, I have to say pleased with my choice and perfect for me. I was worried after waiting some time and then reading reviews of cheap material, too big etc.. I knew from the write up that my blouses were made of rayon so wasn't expecting linen or silk! Although have to say, once ironed look and feel very silky. The sizes are true so don't expect UK small sizes. If unsure, order lower size rather than bigger. As I've said, and I'm a seamstress myself, beautifully made. I can't comment on returns service but it seems you have to organise this yourself through a trackable carrier and, no doubt, wait for sometime for refund as I did for my delivery. If you're in a rush, this is possibly not the company for you. However, I am very happy.”

Helpful Report

Posted 5 years ago

“i am trying to send dresses back that are to wide . They don,t need to give me money but put a credit on my account . 24 hours is not being respected and its a shame . The dresses are usually great and they really should work on their aftersale”

Helpful Report

Posted 5 years ago

“The worst company I have ever had the misfortune to use. Nasty cheap poor quality items,took six weeks to deliver. One item was duplicated and charged for,difficulty in getting response for my messages on how to return all items.I have now given them to a charity shop.”

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Posted 5 years ago

“What a shame I love the look of the clothes but reading the reviews, won't chance ordering.. so dissapointing!”

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Posted 5 years ago

“Would give zero if could. Ordered 16 Feb and still waiting for items on 14 March - not in line with advertiserd delivery times. Tried to contact by webchat - got an email saying had been shipped. Tried to respond to email on customer service address and email returned as undeliverable. I think the items probably will arrive as the courier has details and is waiting for it to turn up, and will update on the quality when they do arrive, but based on turnaround time and customer support I would avoid in future.”

Helpful Report

Posted 5 years ago

“I am nervous after reading the reviews and think I have fallen for a scam. I placed an order 5 days ago. I have tried to track it to find it has not been shipped yet. Money has left my account £110 😬 No contact number for customer service. Fingers crossed 🤞🏼”

Helpful Report

Posted 5 years ago

“Took a bit longer than expected to ship but item arrived exactly as it appears online, good fabric and embroidery detail, and sizing seems fine. I enquired about shipping delay and they got back to me quickly. So I'm very happy with the service”

Helpful Report

Posted 5 years ago

“The clothing is better than Macy’s”

Helpful Report

Posted 5 years ago

“Avoid this company. Ordered 2 items: one turned up as ordered after a couple of weeks; other bore no relationship whatsoever to item ordered (other than size). Return process cumbersome, no sign of return labels, company address or invoice in pack. As requested sent photos of wrong item, but was told they were in the wrong format (though photos were in format requested). Company clearly wants to shirk customer service obligations.”

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Posted 5 years ago

“Thanks to all for making us aware of your experiences. After reading them I won't be purchasing anything. So glad I read reviews i think going forward its probably best to do so when ordering from an online company.”

Helpful Report

Posted 5 years ago

“DO NOT TRUST THIS COMPANY !!! I purchased over $150 of clothing on Feb. 17, 2019, and have not received anything. Also...the tracking info they gave me is bogus. I have filed a dispute with my credit card company. THIS IS A SCAM COMPANY!!!!!!”

Helpful Report

Posted 5 years ago

“FloryDay sent me a dress that was so different from what I paid for. I am now finding it impossible to return to them. NEVER AGAIN WILL I BUY FROM THEM. I hope I get my money back”

Helpful Report

Posted 5 years ago

“I am still waiting for my order over 2 weeks now, reading other reviews doesn’t sound promising, even though my payment was taken out of my account immediately, what’s going on??”

Helpful Report

Posted 5 years ago

“Ridiculous returns policy, wastes so much of their time ! They did respond quickly though and after 4 or 5 email exchanges and having to upload photo of posting proof I received the money back minus postage, via paypal This is such an old fashioned way to deal with customers. They need to put return label into the original parcel as other companies do. I shall never buy from them again because of the hassle in returning an item, if they had a policy similar to other companies I would certainly buy again. They must lose so much custom from people not making repeat orders.”

Helpful Report

Posted 5 years ago

“Do i ordered a dress and what i got was not remoty near what was advertised. I am extremely disappointed mot to mention livid because it also means that the reviews are not genuine. I doubt that i would be returning the dress cos its gonna cost me more money for shipping. So its gonna be throwing good money after bad unfortunately. I wi never trust to buy anything from this site again. And i will be telling all my friends not to even attempt it. U wish i could post a picture here of what i received. The fabric and style was no where near the advertised item. I have been scammed.”

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Posted 5 years ago

“thank you. I would recommend this company.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would- this company doesn’t ship, apparently ever! I ordered in early January and am still waiting. They said they’d reship my order, but it hasn’t even been packaged yet (that was five days ago).”

Helpful Report

Posted 5 years ago

“The coat I ordered was way smaller than the Flory Day size chart said it would be. It also took a very long time to arrive from China and came without any receipt enclosed. When I tried to exchange it, I was told I'd be given a credit for the price of the coat but not for the very high $15 shipping charge I'd incurred. According to their policy on exchanges, the customer has to eat the cost of shipping three times over--for the original purchase, for the return through the mail, and for the replacement purchase. In my case, that would've added up to more than the cost of the coat itself so I decided to forego all that hassle & expense & just pass the coat on to a family member. I feel burned by this experience and will never do business with Floyday again.”

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Posted 5 years ago

“Dear Floryday, I just ordered one of your dresses for my son’s wedding and I loved it!!! Exactly as the dress shown in your website. Your measurements are a big help when it comes to picking the right dress and size. Service was fast and on time. I’m going to look gorgeous for his wedding in CanCun, Mexico. First time shopper with you and I am truely pleased with my dress, beautiful fabric, breeze, flowy and the colors make it look so fine and elegant. Thank you so much. Regards from, Houston, Texas. USA”

Helpful Report

Posted 5 years ago

“Order placed 1/6/19; charged 1/9/19, items in stock and still haven’t received. Cust service only does internet chat and don’t have access to orders. When I tracked pkg processing date changed twice and shows still in China. Wished I had read reviews. Disputing charge.”

Helpful Report

Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews