FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great array of merchandise”

Helpful Report

Posted 5 years ago

“Bought a beautiful looking blouse only to received a badly creased thing. Cheap cotton feel. Soo disappointed!”

Helpful Report

Posted 5 years ago

Hi Diane Simpson Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Amazing customer service. I had a little issue with an item and customer services dealt with it really quickly and efficiently. Will definitely try them again.”

Helpful Report

Posted 5 years ago

Hi Gillian Jones, Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“The T-shirts I ordered were delivered faster than I expected and the quality is good, so I'm pleased with the service received.”

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Posted 5 years ago

“Really exciting designs, lovely fabrics and a pleasure to wear.”

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Posted 5 years ago

“Very impressed with ordering , to delivery, I contacted them to find out when my top was being delivered and they were so nice and polite and so helpful, I wouldn’t hesitate to order again, love the top it’s good quality and had lots of compliments so yes very pleased with whole process”

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Posted 5 years ago

“First time I have made a purchase. Was pleased with the quality of dress.really speedily delivery.”

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Posted 5 years ago

“Blouse looked exactly as advertised, good fit and true to size .Very pleased with my purchase”

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Posted 5 years ago

“Great choice of quality garments, just a little different from the high street. Quick, efficient delivery too.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS SITE: COMPLETE SCAM. If I could give 0 Stars, that would make the review more honest. The site is a total Scam. It's only possible to talk to pre-sale representatives, that simply give you the run-around with the limited information they are given. I can't rate the product quality or delivery time because I ordered a dress that was never shipped. Then two weeks after order was placed, I was sent an email that I could not respond to stating that the product was not available and that I would be issued a refund back onto my account within 7-14 business days. After waiting the 14 days, I tried to contact the company to address the issue only to be given the option of emailing a "relevant department" and being told I would have to wait 24-48 hours to even get a reply to this issue, putting it and 15-16 days with still no refund. So, over a month after I ordered from this site, No product, No refund, and No real way of talking to anyone with any useful information. I was left with the only option of forwarding all relevant information to my attorney. I guess now the fun begins. What a headache!”

Helpful Report

Posted 5 years ago

Hi Lindsey Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Apart from the fact it takes ages for your order to be delivered once it has arrived and you find you want to return it the problems start. There is no return slip in the bag. You have to go on-line and fill in a lot of details about your order, why you want to return it and then they'll send you an e-mail within 24 hours. This doesn't include the return address, just another form to fill in. Once you have the return address, they ask you to take a copy of your proof of posting and send it to them so that they can reimburse you quickly. And they do - except that they take off the cost of postage to you, their insurance, and a little bit more besides. What that is for I have no idea. Will I use this company again. Sorry, no - I haven't time to jump through all their hoops. A simple return slip is really all that's needed as most other companies provide.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Bonjour ne pas commander sur ce site acheter en avril renvoyer commande il y a 4 mois toujour pas remboursé”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Ordered some shoes, delivery between 5/9 days, then later I read the reviews, my heart sank thought they would take weeks to come or poor quality or it was a con and I'd lost my money, then on the eighth day as promised the shoes came, I was so pleased , beautiful quality, love them thank you”

Helpful Report

Posted 5 years ago

“I am extremely happy with the level of customer service shown in their returns policy. My Emails were responded to quickly and I returned my itms without any fuss. I received a full refund very quickly. From my experience I would recommend this company as being honest in their treatment of their customers.”

Helpful Report

Posted 5 years ago

“I ordered a blouse from FloryDay, on the 3rd of August, sadly it did not fit me, so I returned it, and was told it would take about 14 days to refund me. It is now the 1st of October, and I still have not received the refund. I have tried to email them and have had no luck, the email will not go through. I've spent hours on their chat line, but there hands are tied, and they can not give me a suitable answer.”

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Posted 5 years ago

“no problems/ z all good”

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Posted 5 years ago

“The quality is shocking. Cheap fabric & poor quality stitching. Probably made by a 5 year old.”

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Posted 5 years ago

Hi Aneta RUSZKOWSKA， Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“I had previously written a very negative review as, after almost two months, I hadn't received the item I had ordered and paid in advance. I had tried to contact Floryday several times, but got no answer. Yet, after my negative review, I was contacted and given the refund. Given these premises, I cannot say that I am super happy with Floryday and its service but at some point they really started to care - even though that happened only after the negative review.”

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Posted 5 years ago

“I had a problem with Floyday but they have promised to resolve it.”

Helpful Report

Posted 5 years ago

Hi Thank you for sharing your experience. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Sorry, FloryDay clothing is awful, very cheaply made! Sizes are way off. I returned all items I received.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews