FlowerShopping.com Reviews

Name: FlowerShopping.com
Rating: 1.16

1.2 Rating 449 Reviews

4 %

of reviewers recommend FlowerShopping.com

Company Reviews

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Metrics

1.2

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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FlowerShopping.com 5 star review on 19th April 2025

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read all the comments. We are all saying the same thing. Poor delivery: will not get there as promised. Poor product: My chosen arrangement arrived as two potted plants thrown in a basket. Poor response: they are barely available and are incredibly poor at communicating. DO NOT USE THIS COMPANY if you want a nice arrangement delivered on time!”

Helpful Report

Posted 1 year ago

“I am extremely disappointed with this company and my experience as a whole. I placed my order on February 6th and less than 3 hours later placed a request for the date to be changed to the next morning as the recipient would not be at work on the original date. Listed right above the form states "We will respond to your request within 24 hours (excluding Sunday) of receiving your message." I was NEVER contacted and when I tried to call BOTH numbers for customer service there was no customer service or voicemail even during "office hours" as I called over 20 times throughout multiple week and weekend days. THEN still after no response or help, I emailed customer support and was then told my request was approved until 1 pm when I was told it was actually not approved and the delivery was already done. If I had known I would not be able to contact anyone in a week about my request or that the online request form apparently goes to no one and the response time was not real I would have gone with another company. I doubt this will ever get seen if this company continues with its no human contact response history but if so please never expect my business or any referral you may have received from me to others, extremely disappointed my mother's birthday flowers will most likely die overnight because I went with the wrong company. Worst $75 ever spent.”

Helpful Report

Posted 1 year ago

“My granddaughter 10 years old had a procedure today at the hospital. I called at 10:00 this morning paid extra to have it delivered today so it would be arriving by the time she got back from the hospital. They just notified me at 5:34 p.m. that they won't be able to deliver today she'll get it maybe tomorrow. If you want something for a loved one do not order from this place. Flowershopping.com I put one star only because I can't put zero.”

Helpful Report

Posted 1 year ago

“honestly wish i could give zero stars. purchased rush delivery for before noon and was contacted around 4pm stating they were unable to deliver due to some error that could not be addressed until then and now all the drivers were gone for the day. why would this mistake happen if the flowers were supposed to be delivered by noon? wouldn’t the mistake or error be able to be corrected had i been contacted at that time instead of the end of the day of their business hours? i could care less about the 75$ refund of my money, the principle is that they ruined what was supposed to be a nice surprise for my mothers birthday who lives out of town. what a garbage company with no respect or appreciation for people who spend money. i should have known better than to support some company with the most minimal contact information. 10/10 do not recommend to anyone.”

Helpful Report

Posted 1 year ago

“Ordered 2 different boutiques of flowers for the same person. 1 was delivered 2 days after it was supposed to be. 1 never was delivered. Called customer services 3 times and no one will give an answer as to why it has not been delivered. Just get that someone will call back. 3 days later still waiting for a call. WORST customer care EVER. Won’t refund my money either.”

Helpful Report

Posted 1 year ago

“Substituted a barbecue grill container for a It’s A Boy wagon container. Said all I was entitled to was a 10% credit. And the customer service rep told me it was my fault as I didn’t specify no substitution. Horrible company to deal with!!”

Helpful Report

Posted 1 year ago

“My order was not delivered. This is a scam.”

Helpful Report

Posted 1 year ago

“Cancelled my order right when the Celebration of Life started at 1pm. Do not shop here.”

Helpful Report

Posted 1 year ago

“Ordered flowers from here for my friend after she had her new baby. They were supposed to be delivered to the hospital the next day. The next day I get a call that they couldn’t be delivered because the duck vase was missing a pink hat, but they could still send it with a white hat. Sure not a big deal. Claimed they could absolutely get it to her before she was discharged from the hospital the next day. My friend is discharged the next afternoon and I haven’t heard anything. So I call her the next day (it’s now been 4 days since the initial order) and she never got them. I called the company directly and they said it had been delayed again, but wouldn’t say why this time. Clearly never intending to let me know apparently! Now I give them her home address since she has left the hospital and they offer an upgrade which I accept. An hour later I get a call saying that they no longer have the duck, but they can do an elephant. However, they claim that the elephant would be an additional $40 charge. Excuse me?! Why do I have to pay extra for all of your mistakes, couldn’t that be the upgrade. No, I’m told only a manager could make that call. So I ask to speak to a manager. Of course there isn’t one there today, how convenient! My only other option was to cancel my order so I did. This whole process was stressful and unprofessional. I’m hoping I get my money back, but have a feeling the whole thing was a scam and they are an awful and horrible company. Save your money and stress by looking else where!!!”

Helpful Report

Posted 1 year ago

“I was very disappointed in this company. My first time ordering. I had ordered a fruit basket with chocolates, I didn't receive acknowledgement from the recipient and therefore I reached out and was told that the order was not received. I sent an email to confirm delivery, but didn't receive an answer. I called the company and was told that the order was automatically deleted, as there was not a delivery company in my area, well it would have been nice, if someone had sent me an email to notify me of the no delivery status. Thankfully my credit card wasn't charged.”

Helpful Report

Posted 1 year ago

“You took my money and did not deliver the flowers. You are thieves of the worst kind taking advantage of people's grief. Assholes.”

Helpful Report

Posted 1 year ago

“My actual choice would be zero stars. This company is making a fortune by scamming people. They lie or they ignore you. I ordered an arrangement for my mother in law for Christmas. The picture was beautiful. I paid $61 for it. I got an email that they were delivered. That was a lie as they were both delivered. Then I was told they will redeliver them. Well what they delivered was a rose and baby's breath in a mason jar. I could have done better at walmart. To make it worse after fighting to get a refund they finally gave me $11.00. They claim they can only give 30% refund. I know math is different these days but I'm pretty sure that amount is incorrect. This company is a scam. Avoid them.”

FlowerShopping.com 1 star review on 11th January 2024

Helpful Report

Posted 1 year ago

“I should have checked the REVIEWS prior to ordering from this company. The flowers did arrive, however, they did not put the Mylar balloon on it. These were for our granddaughter who had just come home from the hospital. (and she OF COURSE loves balloons....) I contacted Customer Service, and they CONFIRMED I had ordered and paid for the balloon, so I responded .... "well, what happened to the balloon"??? Really disappointed.”

Helpful Report

Posted 1 year ago

“I got an email confirming the flowers I ordered had been delivered. Three days later I learned they had never arrived. When I called yesterday I was promised that an arrangement from a different florist would be delivered today or tomorrow. Instead I got an email saying that they can’t make a delivery and I’ll get a refund. Complete incompetence!”

Helpful Report

Posted 1 year ago

“Terrible company! I ordered flowers to be delivered for the holidays. They took my order, took my money and then later canceled saying due to high volume they had to cancel my order! Yet they are still taking more orders in their website! I didn’t see they canceled my order until now because I was busy with Christmas. I assumed my family received their flowers and I was surprised they didn’t mention it so I checked my order and found this cancelation. Now my in laws probably think I forgot them. I’m so disappointed! Don’t take orders or my money if you can’t deliver! And don’t keep taking orders from other people when you are canceling others!”

Helpful Report

Posted 1 year ago

“Horrible substitution policy that basically allows them to give you any flowers regardless of what you order/pay for.”

Helpful Report

Posted 1 year ago

“The worst service possible, I placed an order today and did not receive what I paid for. The picture on the website is the “as shown” option. I ordered the “Premium” which should be even better than whats shown in the picture. What I received was way less than that. I am extremely upset about it. Customer service did nothing to help, neither offered to deliver the correct product or a full refund. Went back and forth with a service rep, they made no attempts to correct the situation. Would not recommend to anyone.”

Helpful Report

Posted 1 year ago

“I tried to order flowers to be delivered to my aunt in a physical rehab facility yesterday. I chose an arrangement that was available in her area, and paid the same-day delivery fee. There was also a same-day guarantee if you complete the order by 3PM - my order was in hours before then. I got a call at 4:30PM yesterday that the florist would not be able to complete the delivery on time, and asked if it could be delivered today instead. I said yes, and didn't mention the extra fee because it's a busy time of year and I get it that sometimes the day gets away from us. This morning at 9:45AM, when the day has barely begun, I get a call from FlowerShopping.com that the florist can't complete the order yet again, but maybe they can tomorrow. Instead, they have found another florist who CAN complete my order, but required an extra $31 in fees to get the order out today. When I refused (because that's obviously a scam), their offer became "$10 off the extra charge to help with today's delivery." SCAM, SCAM, SCAM. The flower arrangement I picked was $48. In taxes and fees, the total for my original order already came to $72, and then they wanted to tack on a $31 if I ever wanted to have my order made. SCAM!”

Helpful Report

Posted 1 year ago

“Worst customer service ever. I wish I had checked here first. STAY AWAY FROM THIS PLACE. Paid for a rush/before noon delivery because daughter had to leave at noon and it is a locked building. 11:45 nothing arrived so I called. I was told that no one could check the status or help me and that I'd have to email. I tried to explain that this wasn't okay and I needed a status. She hung up on me Called back and asked for a supervisor. Someone came to the phone, said she was not a supervisor but she could check the status. Said it was on the truck and would be delivered sometime that day. I explained again and asked for a refund. She said she'd request the cancellation but since it was out on the truck she didn't know. I said that was unacceptable and asked for a call back. It never came. Item was delivered and a neighbor let them in. It was the WRONG THING! I ordered a tray/pot of succulents and she received this tiny vase with three carnations and a bunch of leaves. I'm out $90 which is a huge deal to me! I'm telling you- STAY AWAY!!!!!”

Helpful Report

Posted 1 year ago

“This company goes back to the house and takes your flowers away! They took away my mom's flowers on her bday because I told them they didn't match the picture online. Massive difference between online and delivery - no flowers listed online were in the delivery.”

FlowerShopping.com 1 star review on 4th November 2023

Helpful Report

Posted 1 year ago

FlowerShopping.com is rated 1.2 based on 449 reviews