FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time we've used BoroughBox (serves us right for having a son-in-law with a birthday just after Christmas) and second time we're delighted with the quality of the product and the service of this company”

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Posted 3 years ago

“Fabulous box of gluten free pork rinds! Will shop again. Thank you for existing. Saves us all relying on Jeff Bezos.”

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Posted 3 years ago

“Great mix of snacks, with a wide range of flavours and textures, all of which we'd happily scoff again. And again, and again... Only oddity was that the order arrived in two separate deliveries across two days. Didn't make a difference, just seemed like unnecessary double effort/energy.”

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Posted 3 years ago

“Excellent products, a delightful gift”

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Posted 3 years ago

“Quick delivery. Goods are pricey but compare with other places”

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Posted 3 years ago

“I ordered some delicious Nix and Kix drinks which were delicious. BoroughBox responded really quickly to my order and the drinks arrived pronto. Highly recommend the drinks and BoroughBox.”

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Posted 3 years ago

“Excellent products and fantastic customer service even during lockdown!”

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Posted 3 years ago

“Excellent quality and selection. Very helpful firm.”

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Posted 3 years ago

“This was a gift but the recipients said it was great. Excellent packaging and delicious contents.”

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Posted 3 years ago

“Really poor contents for the price. Not worth it at all, and slow delivery.”

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Posted 3 years ago

Hi there, Thanks for the feedback. I'm sorry to hear you didn't enjoy the contents of the box, would love to know why? Also I'm sorry for the late delivery, your order was delivered just before Christmas which was a very busy time for us and we were experiencing many delays on orders getting out the door. Thanks for your patience in this and I'm sorry for the inconvenience caused.

Posted 3 years ago

“My family bought me a hamper for my bday and paid extra to be delivered on the day. The hamper did not arrive. They have no phone to call, they did not answer my e-mails. It took them more than a week to return my e-mails and send me the hamper. What is inside is really nice, I enjoyed it a lot, but is one of the worst services I ever saw.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. I'm so sorry your gift arrived later than expected. We were extremely overwhelmed with orders and customer queries at the time when your order was placed. We were very understaffed due to Covid restrictions so were unable to get back to everyone in a timely manner. Though I don't want to make excuses for the poor service received and we are working our processes to make sure we never find ourselves in that position again. I can see that we refunded your shipping cost and I'm glad that the products inside were enjoyed.

Posted 3 years ago

“Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your feedback, it is most useful. I have responded to you with a lengthy email explaining the various reasons for the slow communication and delivery of your order and have offered you compensation for the inconvenience caused. I'm glad we could clear this up for you in the end and explain things and my sincere apologies again for the poor service experienced. Thanks again for the review and take care.

Posted 3 years ago

“Really pleased with it. I bought it for my husband to remind him of our weekends spent in that area. Maltby market and Borough market are some of the things we enjoy there. We shall do the beer mile if ever we get out of this. It was all lovely.”

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Posted 3 years ago

“Unacceptable level of Consumer Service and failure to deliver on time.”

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Posted 3 years ago

“I ordered 4 truckles before Christmas and whilst they arrive in time, two were incorrect so I contacted Borough Box to establish how to return the perishable items for a refund. If it was anything close to what I ordered I would have accepted the mistake and tried something new but sticky toffee cheese instead of Whisky & Ginger, wasn’t something I relished!! I have waited 2 weeks to provide a review from when I was asked to allow Borough Box time to resolve their error but they have so far ignored my emails and not refunded payment for the wrong products sent or advised the best way to return cheese. Cheese itself was fairly nice but had better. Client service leaves much to be desired .... non existent!!”

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Posted 3 years ago

“I have ordered a few gift boxes for different people. Every gift has been well sourced and put together and delivered promptly”

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Posted 3 years ago

“I was very keen and excited to use Borough Box as part of my Christmas shopping this year. Sadly, my experience was disappointing to say the least. The one item I ordered arrived 15 days later and the second item I ordered arrived almost a month after I ordered it - two weeks late for Christmas!!! Both these items were for the UK mainland, so not on the other side of the world. I'll think twice before using them again”

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Posted 3 years ago

“We placed 5 orders, total value >£160, for Christmas Gifts during December. Whilst the quality of the products were good, and appeared to be greatly appreciated by all recipients, BoroughBox disappointingly ignored requests "to deliver as close to Christmas as possible" and, in other instances (specifically WRT French Conte orders), the displayed delivery guidelines were misleading. BoroughBox state that "If you’ve had any problems... we are always here to help!" - well, 5 weeks later, we're still awaiting a response to our email of 09/12/20! We'd certainly think twice about ordering from BoroughBox again unless we were completely relaxed about when the items arrived (unlikely in the event that they are gifts).”

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Posted 3 years ago

“I ordered a beer and crackling hamper box as a Christmas gift. My father says they were fantastic. I was worried that the delivery wouldn't be on time due to everything being held up with the pandemic delivery back log. BoroughBox were fantastic with their communication to me. I would definitely use again and recommend anybody else to do so in the future.”

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Posted 3 years ago

“I was a little disappointed, I had e-mailed you in November to ask about sell by dates but got no reply. I did purchase a box as a gift but when the present was opened on Christmas day the limes were yellow and didn't look at all nice.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews