FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advent calendar bought for a friend: It was lovely. Packaging looked great. Doors a bit tricky to open. Great variety. Good balance between savoury and sweet.”

Helpful Report

Posted 3 years ago

“Dreadful. Christmas presents ordered on 12 December. The bit BoroughBox were responsible for...who knows where it is. Only told on 22 December it might not arrive for Christmas (thanks lads - bit late to do anything about that now). I got an e-mail from Parcelforce saying they'd received it on 24 December. Still not received by the recipient. No response to my e-mail requesting a refund. Shoddy company.”

Helpful Report

Posted 3 years ago

“We tried to place a very large order through Boroughbox back in October for a December christmas packages for our staff, however the lack of communication made us go elsewhere unfortunately. I should have learned there. I did purchase a few items for staff during the month December and sadly this also went wrong. I needed support as a business and was not able to get hold of anyone on the phone and advised to email in. I contacted on 8/12 no answer, another email at 14/12 no answer, another email 17/12 no answer despite the email from the CEO on the 16th stating they where busy but getting back to business customers asap so clearly aware of the issue! On the 17th I finally received a dispatch notice from Yodel. Then on 22/12 I finally received an email from from Corporate services. The item had never been dispatched, despite the note from Yodel. I am very disappointed with the lack of service experienced. I am aware we are in a pandemic, busy times during Christmas however it does not take that long to send a simple email back which seems to be a recurring issue with your corporate department. If you do not have phone lines ensure you have an adequate back up as you are taking hundreds of orders you need to be ready for queries!”

Helpful Report

Posted 3 years ago

“I was informed promptly when delivery schedule was overwhelming because of new lockdown and my delivery was received before the new year. Although I would have preferred before Christmas..”

FodaBox 4 star review on 3rd January 2021

Helpful Report

Posted 3 years ago

“The item I ordered as a Christmas gift on 12th December has still not been delivered, despite being told that although delivery would be delayed by the inevitable Christmas rush, it would be delivered by 29th December. I have had no further communication from Boroughbox and only found out that the item hadn't arrived when I spoke to the intended recipient of the gift.”

Helpful Report

Posted 3 years ago

“The hampers I had ordered for Christmas presents took over three weeks to arrive, finally getting to me just before new year! having sent multiple emails and messages to the company and even offering an alternative solution for myself (I would have happily paid for a private courier) they did not and still haven't responded to a single message. The presents are now a total waste of time. I'm aware that Covid has affected a lot of deliveries, but to be three weeks behind and not contact customers isn't good enough. I would have cancelled and bought something else if I could have.”

Helpful Report

Posted 3 years ago

“I placed an order with BoroughBox during what turned out to be a challenging time with Covid-19 restrictions coming into place. I was e-mailed to let me know the situation and that delivery might not be to the recipient before Christmas, however they pulled out all the stops and I received notification that the BoroughBox would get there in time. The recipient was very pleased with the contents.”

Helpful Report

Posted 3 years ago

“I sent these to my children and they were a great hit! Quality products: a great way to sample artisan food. I will be buying again next year!”

Helpful Report

Posted 3 years ago

“Very very poor. Ordered on 9th December and still nothing delivered. Borough not picking up the phone or replying to emails to find out what is happening. Terrible service. Had the cheek to ask how the service was via generic email. The service is rubbish, it’s a few days off a month since I ordered these Christmas presents. Still waiting for some sort of response......no stars isn’t an option for the review”

Helpful Report

Posted 3 years ago

“Still waiting for my order to arrive. It has been 4 weeks and still nothing.”

Helpful Report

Posted 3 years ago

“My understanding is that the product was satisfactory however it was not delivered until Dec 31st. This was totally unacceptable especially as no communication was received in the interim to let me know of the magnitude of the delay. Very disappointed with the service.”

Helpful Report

Posted 3 years ago

“Lovely service, lovely chocolates. My half Hungarian husband loved them.”

Helpful Report

Posted 3 years ago

“Hampers haven't arrived yet. Due for delivery 24th Dec. No reply to email, no info on despatch site with Parcelforce. No update.”

Helpful Report

Posted 3 years ago

“Purchased 2 beer and curry night boxes on 8th December as Christmas presents. They didn’t arrive until 31st December with very little information given about their estimated delivery date. Upon giving the gifts to relatives we realised that they had placed all the beer items in one box, and all curry pouches in the other resulting in an embarrassing exchange of contents after the event. When ordering gift sets I would assume they would be packaged as so. Very disappointed in delivery, packaging and communication”

Helpful Report

Posted 3 years ago

“Beautiful packaging, perfect gift, loved it and was perfect.”

Helpful Report

Posted 3 years ago

“The recipient was very pleased with the Traditional Food & Drink Gift Hamper and remarked on the quality of the contents. The delivery was delayed due to excessive demand for online services during lockdown but I was kept informed and it arrived before Xmas. Would use again.”

Helpful Report

Posted 3 years ago

“Ordered a Christmas gift on 10th December to be delivered directly to the recipient on 22nd December. On the 16th they sent a general email saying they were extremely busy and struggling to provide customer support, and on the 22nd they emailed to say that my order might not arrive before Christmas. In the end it didn't arrive until the 31st. They're processing refunds for the delivery charge but that doesn't really feel like it's good enough. It would be one thing if I'd ordered last minute but having pre-ordered nearly two weeks in advance, I'm pretty annoyed. I wonder how many orders they took after mine was placed and how many of those were delivered pre-Christmas? For what it's worth, I'm told the hamper was very tasty, but I don't think I could trust them again in the future.”

Helpful Report

Posted 3 years ago

“This turned up on the 31st December. It was meant for a client for Christmas so getting it a week late kind of spoilt it. The product is very nice and it comes in a nice box so it’s quite hard to star it. If they could sort delivery out it would get 5 stars.”

Helpful Report

Posted 3 years ago

“Despite ordering on 10th Dec and the website stating Christmas delivery was available, gifts have still not been received. Incredibly disappointing and I won’t be using the service again.”

Helpful Report

Posted 3 years ago

“Great site, well received by recipient.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews