FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery time and quality is exceptional”

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Posted 3 years ago

“Item hasn't arrived 10 days after order. Royal Mail tracking number provided doesn't work on the Royal Mail website so no idea where item is. Awaiting email response from customer service team.”

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Posted 3 years ago

Hi there, I can see that there was some issues with the seller shipping your order with Royal Mail and the seller has sent out an additional package as it looks like the original order went missing in transit. I'm so sorry for this inconvenience and the delay in receiving your order. Please do get in touch with us again if you still have not received the order from the seller and we can look into this for you. BoroughBox

Posted 3 years ago

“My daughter says that the Easter chocolates I ordered for her were really, really good. Arrived within 2 days so ace delivery service. ***** (that's 5 stars ....).”

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Posted 3 years ago

“Easy to order and the gift reached on time.”

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Posted 3 years ago

“Very fast delivery and excellent quality hamper!”

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Posted 3 years ago

“I like BoroughBox since it is one of the few places where I found my favourite products: coffee & Hot chocolate! the website is very easy to navigate and there an easy way to contact costumer service. So far very happy with my orders. They arrived well and on time.”

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Posted 3 years ago

“Fantastic box full of lovely gins and tonics! Makes a wonderful gift”

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Posted 3 years ago

“The purchase was a gift for Easter and has not yet been sampled!”

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Posted 3 years ago

“Lovely items, the recipient was thrilled!”

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Posted 3 years ago

“Good on price, the site was easy to navigate and the parcel came exactly when expected.”

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Posted 3 years ago

“Bought Dad box as a gift for my husband and pimped it by adding the extra 4 snacks. He’s very happy. All snacks have been very much enjoyed. No issues with delivery - arrived on specified day and was able to track delivery driver”

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Posted 3 years ago

“I made an error when placing my order which was swiftly resolved I bought a cheese gift set for my brother in law and he really liked it”

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Posted 3 years ago

“Great present for my dad, only thing was it was meant to be a surprise for him and he took the delivery and what the package was was written all over the side! haha no much surpise”

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Posted 3 years ago

“Easy to use website, great communications. My aunt and uncle were delighted with their 60th Anniversary cheese selection. I was in Antigua, box delivered (on time) to Wales. Couldn't be happier. Thank you so very much. Will use again for sure.”

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Posted 3 years ago

“I have used BoroughBox several times now for treats for my family and friends and everything has been superb from the ordering, delivery and most of all the products. This latest order included a coffee treat for my Son on his birthday and an icecream treat for his daughter for hers. Both recipients were delighted so thanks again BoroughBox.”

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Posted 3 years ago

“Service was great and the delivery came quickly. The item was well packed and probably the most important thing tasted great. Good expiry date on the item as well”

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Posted 3 years ago

“Easy to order!”

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Posted 3 years ago

“I placed an order for a gift for my father's very special birthday - but sadly it was not delivered on the day as requested, or the following day, or the day after that.... BoroughBox handled it all well and my request for a refund, and investigated the missing delivery with the courier company, hence the 3 stars - but I advise that you change courier company as their excuse for non delivery on the chosen day was not truthful, and no excuse was given for non delivery on the subsequent days.... I must admit i will hesitate to order from you again because of the courier company you choose to use.”

Helpful Report

Posted 3 years ago

Hi there, Thanks so much for taking the time to send us your feedback. I'm sorry to hear that your order was delivered later than expected and missed your father's birthday. Unfortunately, once the order leaves our warehouse we don't have a lot of control over whether there are any delays with the courier. I'm sorry that on this occasion your order was delayed, but I'm glad we were able to compensate you for the inconvenience and I hope the gift was enjoyed! BoroughBox

Posted 3 years ago

“I was searching for a small food and drink hamper to send to colleagues to consume during a team virtual event, there wasn't much option if you wanted a selection with nice presentation and BoroughBox ticked all that I needed. As I ordered a bulk order I emailed customer services rather than placing 60+ individual orders on the website. The representative I dealt with was quick to respond and helpful. However, I encountered a couple of problems with the deliveries. Certain hampers were missing several items but the representative quickly rectified the issue and the additional items were quickly received. The second problem was a gluten free recipient received an item in her box, which was a substitute due to her gluten intolerance, but the substitute item was not gluten free. Again I reached out the representative who has taken all details to ensure this doesn't happen again to another customer. Despite the issues I would still order again as they were quick to fix any problems.”

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Posted 3 years ago

“Let down by the Royal Mail but BoroughBox rectified when brought to their attention.”

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Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews