FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I didnt receive my order until after Christmas, BoroughBox kept me informed about my order and apologised on various occasions for the order not arriving. I have been very impressed with their customer service. I have since received my order and am very pleased with it.”

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Posted 3 years ago

“The recipient was very pleased with the product”

Helpful Report

Posted 3 years ago

“ordered items off of borough box over Christmas, got cancelled on the day they should have arrived. Left me completely short to order anything else. Also the bottle of wine I ordered to accompany a present did arrive which was completely pointless. Very unhappy.”

Helpful Report

Posted 3 years ago

“My delivery never arrived despite placing the order before Xmas! Shocking service & I’m out of pocket!”

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Posted 3 years ago

“I ordered a parcel on 7 December in good faith that it would arrive in plenty of time for Christmas. The website did not indicate it would not be delivered on time. The closer it got to Christmas I was concerned that my parcel would not be delivered on time. I tried multiple times to contact Borough Box by email/phone/facebook/instagram and twitter. Perhaps because I advised that I was going to take the lack of response higher I finally heard from the CEO on Xmas Eve my time to enlighten me that my parcel would not be delivered on time. The lack of customer service and goodwill from this company was highly disappointing and I noted I was not the only one having issues. Processes from Boroughbox need to be looked at urgently and an apology to all clients that tried to get in contact should be sent out immediately. A business survives by its excellent customer service and I would say in this case you definitely did not offer any. Very hesitate to recommend or use this company again which is a shame as apparently the parcel I sent was of high standard.”

Helpful Report

Posted 3 years ago

“I ordered champagne & chocolates for my aunt’s 80th birthday with BoroughBox because they allowed me to select a Saturday delivery date before Christmas. Not only was the present not delivered on time but I didn’t receive any warning that the gift wouldn’t arrive in time AND the delivery wasn’t made for a further 2 weeks. I received no opportunity to cancel the order nor compensation for the delay. I’m really disappointed and will not use this company again nor recommend it to anyone else.”

Helpful Report

Posted 3 years ago

“I appreciate the current difficulties caused by covid (and possibly to an extent brexit). However I placed my order as a gift for a friend on the 14th December with the hope it'd get there by XMAS day. The usual shipping target was next day - the order wasn't going anywhere remote - although the general warning did say it may not make it for XMAS due to demand. Fair enough I thought. I got a call yesterday (6th Jan) saying they were just about ready to ship most of my order(?!?) - the rest would turn up next week! Had a call from the gift recipient earlier. Most of my order turned up and he's actually really impressed with the contents. He just wasn't sure why they turned up randomly in January I accept "next day shipping" has issues this year, but this was "next month delivery". Boroughbox might have been swamped, but it seems the shipping for my order started in 2021. Summary - happy with the contents, but far from happy with the shipping.”

Helpful Report

Posted 3 years ago

“Great service and communication... product arrived promptly and well packaged. Will use BoroughBox again.”

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Posted 3 years ago

“The platform offering is great, however I had issues with very delayed deliveries, and nothing was sent with messages per the order forms meaning that recipients didn't know who the boxes were from. In one instance, someone received a package with a completely different name/billing address to what was ordered. I understand that the demand before Christmas was huge, however if you can't cope with the orders, it would be best to state that personalisation and delivery dates cannot be guaranteed.”

Helpful Report

Posted 3 years ago

“I made two purchases. On one of them I made a mistake on the delivery address. There was a link on the order confirmation to contact BoroughBox and the seller. I did this straightaway but the delivery address was not altered. Even worse was the lack of reply or acknowledgment to my emails. I have had to reorder the item as it was a gift. I thought I might be able to use the points to make it slightly cheaper but you website does not seem to explain how this is done or how points can be used.”

Helpful Report

Posted 3 years ago

“Box was ordered at the start of December (9th) and only just delivered 7th Jan. Could not get hold of anyone at the company and any emails were returned with a standard response relating to orders after the 13th December.”

Helpful Report

Posted 3 years ago

“Ordered on 14th Dec .... goods still haven't been received . i have tried to speak to borough box ,leaving a message and have tried e mailing as suggested but no response. I have however received this request for feedback hence only one star. Please respond and advise how i can find out where my order is . These were christmas presents!”

Helpful Report

Posted 3 years ago

“What was ordered was delivered... but it took a very long time and no response from the company when an inquiry was sent. Also, I ordered a few days before the cut off point for xmas delivery, the product arrived well after xmas.”

Helpful Report

Posted 3 years ago

“I am not sure I will use BoroughBox again. Yes they have great products but customer service is poor. This is especially when communicating with them. I contacted them regarding a missing item and never received a reply. Its a real shame.”

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Posted 3 years ago

“Brilliant product and team. I was told that it was unlikely delivery would arrive before Christmas as I ordered late. THEY DID!! The gift was loved, how could anyone not!!! Well done to you all at BoroughBox.”

Helpful Report

Posted 3 years ago

“After a Christmas eve delivery date was accepted I placed an order on 10/12/20. I was then advised shortly before the delivery date it may not be delivered on time, I was unable then to contact Borough Box as they had closed the phone lines and only received no-reply email correspondence. Other suppliers clearly identified if they could not deliver before Christmas. I only appeared to get any action when raising the case on Paypal. This resulted in my elderly father in law who lives on his own not receiving his hamper until 06/01/21.”

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Posted 3 years ago

“I placed an order to be delivered 21st December. Still has not arrived. I emailed borough box to chase this up a week ago and still no response. Very disappointed.”

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Posted 3 years ago

“Terrible! Gift sets didn’t arrive until 22 days after order was placed missing the occasion they were ordered for. Several emails sent, ZERO replies received. Waiting for full refund, but am yet to hear from anyone regarding the order. Would advise you use any other company!”

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Posted 3 years ago

“I am absolutely disgusted with the service I have received from Boroughbox!! Over £600.00 spent and STILL haven't received the products I purchased for gifts for clients and zero explanation from you. I would apprecxiate an explanation and a full refund!!!”

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Posted 3 years ago

“Extremely poor service. Ordered on 9th Dec to have some Zoom Christmas drinks with my team, and my order just got delivered - on 6 Jan. No response after I requested a refund several days ago. Avoid”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews