FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received it yet to write a review you fools”

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Posted 3 years ago

“Lovely chili choc truffles, outstanding”

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Posted 3 years ago

“I ordered my crate of beers on the 11th of December for Xmas and I still have not received them. Last week you sent me an email saying they had been shipped but could still take 10-14 days, I check Yodel everyday and it says the package isn’t still with them. Now I know that ther have been some issues with shipping over Christmas but I have sent things via Royal Mail and other couriers and they have taken a bit longer but got there. It is clear to me that this is then a problem with Borough box and the way you process things. The fact that my order isn’t yet with the courier and I ordered this last year almost a month ago is disgraceful.”

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Posted 3 years ago

“Although the Christmas situation in 2020 was unprecendented, it seems ineffficient, impractical and unbusiness-like to take an order on 11th Dec, promise to ship it before Christmas, then promise to ship it after Christmas, then cancel it on 4th January because of insufficient stock. Disappointing doesn't do it justice.”

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Posted 3 years ago

“Xmas hampers not arrived yet - might get there by mid Jan !”

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Posted 3 years ago

“I found BB online to buy Christmas presents for friends and family who I couldn't visit and they were very happy - arrived in time for Christmas so very happy.”

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Posted 3 years ago

“Well packaged , delivered in good time - would recommend”

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Posted 3 years ago

“Arrived on time for Christmas despite me ordering a bit late, and the product was exactly what I wanted - thank you!”

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Posted 3 years ago

“Bought four boxes same afternoon for Christmas presents as I'm over 80 and in lockdown in Scotland. Only 2 were delivered in time for Christmas, other two delivered on Tuesday and Wednesday after. Bit disappointed with that”

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Posted 3 years ago

“well you are asking me to write a review and i have not yet received my order from 15th December, I am not going to give you many stars i'm afraid.”

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Posted 3 years ago

“I recieved your order which was packaged safe and securely. There was no urgency but it did arrive before Christmas; thank you. I have used this product before and loved it so I was pleased to recieve it again. Many thanks Barbara”

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Posted 3 years ago

“Really disappointed with service and product. Originally ordered as a Christmas surprise for my colleagues at work and was advised products would be delivered within 3 -5 workings day. When the presents did not arrive within the time-frame I contacted the company twice for an update and received an automatic response. I then called the company a week later and was advised they would be sent out soon. When the product did arrive 3 weeks later, it hadn't even been packaged nicely. Just a small bottle of fizz and chocolate shoved into a huge box. The person I spoke to on the phone was very polite but did not apologise, acknowledge that the gifts were over 3 weeks later and didn't provide any further updates on when we would receive them. We specifically chose a local company however going forward we will not be using again.”

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Posted 3 years ago

“Bought 2 lots of the 8 VEGAN & VEGGIE SPICE COLLECTION as gifts. They arrived promptly & were generous sized pots. The gift recipients were very pleased with them.”

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Posted 3 years ago

“I rarely post a negative reviews I know how important they are to companies. However my experience with BoroughBox has been extremely poor and very frustrating. All the items ordered arrived late, several arrived damaged and one has not arrived at all. I contacted the BoroughBox support team twice before Christmas however received no response to my emails other than an automated acknowledgement of receipt. BoroughBox's business model is to source their products from multiple suppliers. This is fine providing the customer experience is owned by BoroughBox however this is simply not the case. I called today to chase up on the lack of response to my email enquiries to receive an automated message advising me to click on some links in the original order confirmation email (placed 4 weeks ago) which then emails their supplier directly. This just adds to what has been a dreadful customer experience. I bought from BoroughBox and expect BoroughBox to resolve the issues not hand it over to their supplier base. My issues are still not resolved. Sadly, I cannot recommend BoroughBox and won't be using them again.”

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Posted 3 years ago

“One order not delivered but after some emails a refund given. Very pleased. Second order to a different address delivered on time and recipient pleased with contents of box”

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Posted 3 years ago

“This hamper was a Christmas present and the recipient was absolutely delighted with the contents. I found ordering was easy and had no problems”

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Posted 3 years ago

“Not Happy as the hamper ordered before Christmas and in time for delivery to my elderly parents has still not arrived and no idea of when it will arrive. When the order was placed BoroughBox stated this would be delivered on the 23rd of December.... 2 weeks later and my parents still don't have a hamper... not happy:-(”

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Posted 3 years ago

“Not received my items nearly a month after ordering. Received a shipment notification three weeks ago, yet tracking information says not yet collected. No response to emails and only an answerphone message on their telephone number.”

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Posted 3 years ago

“Ordered a box for my son and partner living in London for Christmas 2020.. from Canada. Left it a bit late December 16th. Couldn't chat with anyone at BoroughBox as they were so busy. Took a chance anyway. The Box showed up the day after New Years day. The notification on delivery was excellent. Best of all The BoroughBox supplied a great surprise of beer and snacks not tried before. Much appreciated. Highly recommended.”

FodaBox 5 star review on 4th January 2021

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Posted 3 years ago

“Ordered on 11th December - still not arrived and no contact. Also, I have paid. So, have you just stolen my money?”

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Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews