FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We totally love you guys. Keep up the good work.”

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Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“My order arrived quickly and safeily, but the new charges of $10 for a singular frozen pack per item is excessive, especially when multiple items are shipped in the same box. There's no need for that many packs, nor to be charged for each pack. Please return to the prior shipping method that doesn't include those excessive charges. Or at least, figure out how many packs are actually needed for a singular shipped box with multiple items and only charge for that.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. The "cold" fee ensures proper packing and temperature maintenance for frozen and refrigerated items during transit. To guarantee the quality and integrity of these items upon delivery, we use specialized packaging materials such as ice packs and dry ice. The 'cold pack fee' helps cover the additional cost associated with these materials and ensures that your items arrive to you in perfect condition. If you have any questions please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 7 months ago

“quick deliery”

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Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 7 months ago

“Deliveries are fast and items come very fresh, packed in a cooler.”

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Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 5 months ago

“Took over a month to get product and would not cancel. Terrible customer service”

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Posted 7 months ago

Thank you for the feedback. Unfortunately, since we do have so many reminders as you place your order that this is a special order item that takes an extended amount of time to ship and process, and the email with the estimated ship date also lets you know that there is not a way to cancel the items once they are processing, we are unable to cancel this order for you. We have over 100,000s of items that ship out next day. Please feel free to reach out to our customer service team for assistance.

Posted 4 months ago

“My order arrived on time packaging was top of the line and the product was very good quality and I will be buying more in the future luv it”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“Great price and fast delivery. For future shipments, a sticker indicating that this is a frozen material has been requested by my warehouse so that they will handle expeditiously.”

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Posted 7 months ago

Hello, Yes a sticker indicating that this is a frozen product and contains dry ice is located in various parts of the outer shipment box already. Please feel free to reach out to our customer service team if you need help finding them.

Posted 4 months ago

“I have ordered and received many deliveries of Kraft 5-pound bags of shredded parmesan from FoodServiceDirect.com and can say that, besides being HALF the price of an equivilent quantity at my local supermarket, the quality I receive from FSD is far superior, with no filler in the cheese at all. I do have two wishes: that FSD would initiate a subscribtion service that would automatically ship my order every few months, and that they would allow me to return the styrofoam coolers and gel icepacks in which their shipments are delivered like other food delivery companies do to avoid the monumental waste and contribution to our landfills.”

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Posted 7 months ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 4 months ago

“Great service and excellent quality! I will definitely be purchasing more in the future from Food Service Direct. Thank you!”

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Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 4 months ago

“Very good and efficient service”

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Posted 7 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 4 months ago

“Great service and 1000s of items and options swift and fast check out and shipping information fantastic results”

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Posted 7 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 5 months ago

“Deviled crabs are wonderful. Delivery took a long time.”

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Posted 7 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“takes a little to long”

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Posted 7 months ago

Thank you for the feedback. We have over 100,000 items that ship out next day! If you have any questions about your order please do not hesitate to reach out to our customer service team and we will be more than happy to find you these items.

Posted 5 months ago

“Product arrived as described inthe time frame described.”

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Posted 7 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“The sausages are NOT the normal Jimmy Dean turkey sausages. My entire family has eaten them for 10+ years from Costco. They stopped carrying them, so we tried these. They are inedible!”

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Posted 7 months ago

Hello, Thank you for the feedback. I do apologize you are not satisfied with the items you ordered. Please feel free to reach out to our customer service team, we would be happy to help you find another item.

Posted 4 months ago

“Great company! I received my package 2-3 days after placing my order. Their products are super affordable, especially if you have a large family like me. We have 6 kids and buying in bulk really helps, especially with prices like this.”

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Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“Excellent service. Had what I needed and received it in a timely manner.”

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Posted 7 months ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 7 months ago

“Fast shipping, good prices and packaged properly.”

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Posted 7 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 7 months ago

“Great product great service”

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Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“It is very difficult to find good egg roll wrappers. I have been making homemade egg rolls for over 50 years and finding the right egg roll wrappers has been a nightmare. When I discovered Food Service Direct and order a case of egg roll wrappers to cook for my son's accounting office I wanted to try these egg roll wrappers hoping they would work. WOW - BEST EGG ROLL WRAPPERS EVER!!! I was thrilled with them, I didn't have to do a second egg roll wrapper because there was a hole in one of them and there were no air bubbles to make frying them more difficult. I was able to quickly wrap 118 egg rolls and not one of them created a hole or floated to the top. Thank you Food Service Direct. I have been telling everyone I know about getting their egg roll wrappers from Food Service Direct. Best product of the century.”

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Posted 7 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 7 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews