FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Prompt delivery. Well packaged.”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“It came in a timely manor”

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Posted 11 months ago

Thank you for the review! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 11 months ago

“Quick, efficient delivery. Product was frozen solid. Only comment is that the styrofoam packing for the item I bought was mauch larger than the item needed.”

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Posted 11 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 11 months ago

“Order arrived on schedule and well packed.”

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Posted 11 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 11 months ago

“Pa Kate was still frozen solid when it arrived.”

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Posted 11 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 11 months ago

“Package arrived in perfect shape. Contents still frozen. The product ordered at one time was difficult to procure (out of stock). Very happy with Food Service Direct, tracking and delivery. Thank You”

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Posted 11 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 11 months ago

“I am very happy with my Food Service Direct order. They had inventory of a hard-to-find discontinued product. Delivery was incredibly fast!!!”

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Posted 11 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 11 months ago

“Originally had estimated delivery date for 11/18/23. Received message from UPS on 11/16/23 @ 8:50PM that package would arrive on 11/17/23 btwn. 2PM and 6PM. At 11:15am today(11-17) I received a notice that the pkg was rescheduled for 11/18/23 btwn 2:pm and 6:pm, after getting a notice on 11/16 that package had arrived in Bound Brook, NJ at 4:35PM. So one package that was in Bound Brook on 11/16 (non perishable (furnace filters) arrived on time, but perishable (frozen) package in Bound Brook on 11-16 was not delivered by the same truck that delivered the filters on 11-17-18. ....I get to hang around another day to receive and refrigerate the package that was available and could have been delivered in the same truck that delivered the non-perishable filters today. So I hold FoodServiceDirect responsible for getting my order to me in a timely matter and in turn you should do the same to UPS on your customer's behalf. In June the same product arrived 1/2 thawed (for which you issued a full credit to me which thought was more than fair) None the less the shipping problem part of the total customer experience continues to need improvement. Since it is now cooler, I am hoping the product arrives in good condition and still frozen. Very truly yours, Doug Allen”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your perishable items. We're pleased to inform you that UPS has updated your order as delivered on November 18th. However, we acknowledge the challenges you faced with the rescheduling and the different delivery timelines for your order. Rest assured, we take this matter seriously, and we'll be sure to address it with our shipping partner to prevent similar issues in the future. Please if there ever is an issue with your delivery. Please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 11 months ago

“The order was extremely well packaged and delivered a day before. I was very satisfied and plan to reorder in the near future.”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“Great service.”

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Posted 11 months ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“Great service and on time delivery”

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Posted 1 year ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“I purchased 5 pounds of the oat bran muffin mix. After being concerned about the expiration date I called to verify. The muffin mix was out of date by almost a year. I was shocked at the quality control. Always question dates that are confusing to understand.”

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Posted 1 year ago

Thank you for reaching out to us. I do apologize there was an issue with your order. We strive for 100% customer satisfaction and apologize that did not happen here. I do see that our customer service team has sent you a new case of this item. An email with the new tracking link will be sent to your email on file. Please if there ever is an issue with your order feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

“Order #1002454388: Although the soups were wonderful and I paid extra for earlier shipping the 4 soup chafers were not able to be shipped on time. Mariah wrote:I am very sorry to inform you the Stainless Steel Soup Station Chafer is not eligible for expedited shipping. I sincerely apologize for this inconvenience and this has been reported. Once shipped, we will issue a partial refund for the expedited shipping cost paid for this item. I thought it meant it was not shipping. I ordered 4 chafers from Amazon for my event because I needed it by a certain date. I just received the chafers today 11/15/2023. I would like to return it but I was told that you are charging me a 20% re stock fee. WHY? you were not able to fulfill my order on time event though I paid extra. You did refund the shipping but the chafers were important. I hope we can fix this issue being that I am a first time customer.”

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Posted 1 year ago

Thank you for taking the time to leave us a review! Customer satisfaction is our top priority, I do see that you reach out to our customer service team. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 1 year ago

“Delivered quickly, packaged well. The product was exactly what I ordered. It couldn’t have been better. I highly recommend this company.”

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Posted 1 year ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 1 year ago

“As of today Wednesday the 15th of November I have not received my order or any notice”

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Posted 1 year ago

Hello, Thank you for the review. Ill be happy to help. I took a look at your order and i noticed the item you ordered has a processing time of 3 business days. Your order was shipped out to you today from our warehouse and a tracking number sent to your email. For any shipment updates please refer to the tracking link provided. If you have any questions please feel free to reach out to us anytime.

Posted 1 year ago

“I haven't have these crispy tails the same I was a little boy at school. More people then y'all think online have been searching for these. Y'all should sell the taco sauce that they served us in school it's just called taco sauce it's a white packet with little red dots. These would be perfect.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these for you. We really do appreciate your business!

Posted 1 year ago

“It was fast and easy!”

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Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“Great Services! I put out another order they're wonderful Company keep up the good work with good foods.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“The delivery is quick and the product is wonderful. The only issue is the high shipping cost. My older brother is handicapped and he drinks the hormel mighty shakes for extra nutrition and to put on some weight. Thank you!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“The product is wonderful, but I’m so disappointed in the delivery process, either you need to pack in smaller box and mark box this side up or do not flip box ? This is the fourth or fifth time I have received the packaging all broken, open up and spilled, thawed out. Maybe change deliverer.”

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Posted 1 year ago

Thank you so much for reaching out. We hate to here there ever is an issue with your order. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews