Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took money for my daughters main xmas present. Did not come, only found out this would be the case by contacting them. Tried several times before xmas to contact a just got answer phone. Refund promised in an email confirmation on 28th of Dec. Never happened! Contacted them again on 17th Jan and promised my refund within 5 working days. Total shambles. AVOID”

Helpful Report

Posted 6 years ago

“Refunded two separate items first one was 21st dec and now 9 jan and still not back in my bank - having to raise a disputed for the two refunds total of £150 ( in store transactions )”

Helpful Report

Posted 6 years ago

“Absolutely shocking Customer service. Website claims 24 hr delivery if ordered by 20th December. Paid £4.99 for this service. Ordered 2 items on 19th December, parcel didn’t come next day. Phoned and was told parcel wasn’t even with courier and no guarantees for Christmas and couldn’t guarantee that order would arrive before 25th even though website states they can . Requested to cancel order and have refund. Assured order was cancelled and refund was authorised. Next day , text from Hermes stating parcel will be delivered today . Parcel arrived and one item in it not two. Phoned customer service again to be told , well we will refund the missing item but the delivered one will have to be returned to store. By the 29th December no refund and missing item still had t arrived so called again to be told , you have to take a photo of delivery note and email us to get a refund to prove you didn’t receive item. Emailed on that day and went to store on 31 st to return received item. Now 8th January and having phoned customer service a further 3 times including today , informed that they have put it to refund dept today but can take 2-5 days. So still not concluded. Not to mention that when you phone, you’re left hanging on for ages or they even cut you off. Will never use Footasylum again. Disgusting customer service.”

Helpful Report

Posted 6 years ago

“Spent over 400 pounds at Xmas was told could return an item if didn't fit the day after boxing day. Drove 30 miles to return a pair of trainers and was told they weren't doing returns because they were busy....guess what so was I and I drove 30 miles to exchange them. Poor customer service and they lied at purchase. Will use JD sports in future”

Helpful Report

Posted 6 years ago

“Ordered down jacket from them few weeks ago. Had a text saying that my jacket has been delivered. I was at work and my girlfriend was out with our son at that time. Came back home from work and no jacket and no card has been left by yodel delivery service. I did try to get some more information from yodel but no luck as they said they don't have my signature? My signature for the parcel is with footasylum? I've spent extra £17 to try to find out where is my jacket. I had no even one email from footasylum. No help at all. Basically lost 62.99 for the jacket plus 17 for phone calls to yodel. 79.99 lost. I would not recomend them to anyone. One of the worst shop ever without customer service. STAY AWAY FROM THEM!!!!!!!”

Helpful Report

Posted 6 years ago

“I went in to do some Christmas shopping for my younger sister and was going to buy some vans. I picked up a pair that were priced at £46.99 and asked for a 7, they did have some but we’re a display pair... fair enough. Went to the till and they pulled out the wrong ones, so the lady at the till went to find the ones I actually wanted and again brought another wrong pair. Eventually got the right ones after 3 members were fumbling against each other to find them, then she said the total was £56.99 so I mentioned they were not displayed at that price. So I went to get the shoe I saw at first, it was indeed the same and another member said ‘sorry it had the wrong sticker in’ to which then the really rude ‘supervisor’ walks past and says without any eye contact whatsoever ‘they’re whatever they scan up at!’ Safe to say I went to Office and after telling them what happened I got a nicer pair of shoes with 10% off. Worse service I have ever ever received.”

Helpful Report

Posted 6 years ago

“Ordered online and paid for next day delivery this was last Wednesday, it is now Monday. I have not received the item or even had any communication to say the item has been dispatched but they were quick enough to take the money out of my bank. I will not use Footasylum again, I have a very disappointed teenager waiting for his trainers, shocking service.”

Helpful Report

Posted 6 years ago

“Ordered online, money went from my bank straight away however no confirmation email received. Checked back on website to see items still in basket. I called customer services who told me there was a problem. They could see my payment but for some reason couldn't check the items out of basket. They refunded me straight away and advised to try again. I did and guess what..... Happened again! AVOID online ordering it's not worth the stress!”

Helpful Report

Posted 6 years ago

“Horrendous company They sent me the wrong shoes, I sent them back and they still have my money. 4 support tickets later and I am still being asked for the tracking number of the returned parcel. I give them it every time I contact them and it proves they got the parcel back. They se to vectrying to frustrate me until I give up. I'll only order from Nike or JD from now on. Worst company ever and I mean that in terms of attitude as well as in practice.”

Helpful Report

Posted 6 years ago

“Awful service. Staff are not nice but rude I got first to be served didn't even tell me wheres my order. The staff who served me told me I got someone serving. I still buy to them even though that staff acted like it. The next day I do exchange. The lady in the till told me next time I'll give you a time and date so they can come u don't need to come. As of my family can exchange it with my credit card. Duh! I Will never shop to this shop again.”

Helpful Report

Posted 6 years ago

“The staff aren't very nice I think they're nasty and rude.”

Helpful Report

Posted 6 years ago

“Unfortunately they did not made us happy at all! I ordered online a jacket for my son, I paid for delivery ,we waited a week to receive it, but not even a text or anything to let us know what happening with our order, I visited the shop personal to asked , one time, then second time I found a very nice lady who worked in the shop in that day, she checked for us, did not found any trace of our order, than called customer service, who said to her our order have been canceled, without to inform us at all! What kind of service is this? We really not deserve a little bit of respect as customers? So , a long story short, a very bad experience online! P.S. But thank you to the lady who helped us to discovered what happened with our jacket!”

Helpful Report

Posted 6 years ago

“This place in my eyes should have a serious look at itself, it all started 8 years ago, I bought a pair of ‘toms’ for a holiday, I went for a week, I wore hem for about 3 days, they fell apart, in my honest opinion they were faulty, I took them back when I got home to the Birmingham branch, to exchange or get money back, don’t think I had receipt but paid on card so it was sorted that I bought them from there, after that slight inconvenience it was resolved that I bought them from there, but no matter how hard I tried they simply refused to do anything about it, terrible customer service from a genuine customer, (although I do say so myself), I vowed never to return to any of their shops, and made it common knowledge in my circle what I thought of it. Skip forward 8 years , my sons girlfriend has just got a job at a local branch relatively new, so I popped in to check it out, I saw a pair of trainers I liked, (being trainer mad). They were Nike air mk1, at £69,99, I thought that was quite good from £99,99, but this was Wednesday, 2 days away from the ‘Black Friday sale’ I had about £400 for myself to get some stuff so I thought I’d wait, wait I did and went in to purchase some stuff which involved the ‘Black Friday super deals’, yet again foot asylum was up to it’s old customer rip off tricks, the trainers had a ‘Black Friday sale’ label on advertising them from £99,99 to £75,99, how dodgy is this company, I’ve set aside a bit of time to inform various ‘watchdog sites’ and ‘watchdog’ itself, and believe me, I ain’t going in for at least another 8 years if by some miracle they’re still open!.”

Helpful Report

Posted 6 years ago

“My parcel got lost twice. Second time I asked for it to be sent to the store to collect (I guess for some reason I thought this would be a more reliable method than having it delivered to my house), when I came to the store (after being sent 2 emails letting me know that the item had arrived) the sales assistant couldn't find it and advised me to contact customer services. I did so and received an email telling me that they had been "reassured" that my item was ready for collection at that particular branch. The next day, I decided to contact them again just to double check, as I had already wasted time and money travelling to the shop for nothing and didn't want to make the same mistake twice. They later told me that there was an error in the system and it turned out that the item hadn't been delivered at all! They asked me whether I wanted ANOTHER parcel sent out or a refund, as I am not a complete mug I requested the latter, just hope I won't end up having to pester them to get my money back!”

Helpful Report

Posted 6 years ago

“Delivery still hasn't arrived, it's been over a week now. Wish I read the reviews before ordering from this company!”

Helpful Report

Posted 6 years ago

“Brought some joggers. Went to return them they said there was a mark on them which they wasnt. Then there was a line in them so they wouldnt return them as they said they wouldnt be able to resell, i now have 39.99 pound joggers that do not fit me. Wasnt helpful at all.”

Helpful Report

Posted 6 years ago

“ordered shoes through amazon, tracking said delivered but they were not, tracking says signed for by Dennis my name is Mark, despite reporting numerous times recieve sarcastic or insincere replies, so if you want to buy from these people online be wary they will give your order to anybody and when you ask for your product they will do nothing about it as many others on here have reported. I will never buy anything again from them”

Helpful Report

Posted 6 years ago

“Not a good experience at all. Ordered trainers for collect in store, once timescale had passed and hadn’t heard anything queried delivery status on live chat to be told order is ready for collection. Make the trip to store to be told no deliveries are arriving, store staff called customer service line and I was told trainers would be sent next day delivery to my home address instead. Wait in next day, no delivery, call customer services myself to be told they actually won’t be delivered ‘next day’ and are still awaiting dispatch. Advised I won’t be able to stay in another day and was told there was nothing they could do. Misinformed on more than one occasion, wasted my time and money, poor customer service.”

Helpful Report

Posted 6 years ago

“Terrible terrible terrible ordered and never arrived, ruined my dads birthday present. Thanks for nothing”

Helpful Report

Posted 6 years ago

“Fake shoes, avoid them at all costs.”

Helpful Report

Posted 6 years ago

Footasylum is rated 1.8 based on 401 reviews