Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 397 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Fast delivery. Will recommend to friends n family.”

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Posted 6 years ago

“Good price and quick delivery”

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Posted 6 years ago

“Not a good experience at all. Ordered trainers for collect in store, once timescale had passed and hadn’t heard anything queried delivery status on live chat to be told order is ready for collection. Make the trip to store to be told no deliveries are arriving, store staff called customer service line and I was told trainers would be sent next day delivery to my home address instead. Wait in next day, no delivery, call customer services myself to be told they actually won’t be delivered ‘next day’ and are still awaiting dispatch. Advised I won’t be able to stay in another day and was told there was nothing they could do. Misinformed on more than one occasion, wasted my time and money, poor customer service.”

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Posted 6 years ago

“They were very helpful and very quick”

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Posted 6 years ago

“Terrible terrible terrible ordered and never arrived, ruined my dads birthday present. Thanks for nothing”

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Posted 6 years ago

“Fake shoes, avoid them at all costs.”

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Posted 6 years ago

“Order recieved on time! Love the new unlocked app 5*”

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Posted 6 years ago

“Paid extra for next delivery but still haven’t received my order. It’s been 2 days since I made my order. Not acceptable. Very poor service.”

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Posted 6 years ago

“Customer service is very poor put order in for next day delivery and 3 days later haven't received it it was for 3 kids going back to school and have to miss there first day”

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Posted 6 years ago

“Great customer service, parcel arrived on time, and got got a fantastic deal!”

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Posted 6 years ago

“Speedy correct delivery”

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Posted 6 years ago

“Poor quality t-shirt. One wash and the colours faded off. Even a fake would have been better quality. Customer services very unhelpful, would not recommend shopping at Foot Asylum. Wast of money”

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Posted 6 years ago

“Awful service. Ordered some vans and they didn’t show up for 8 days so I had to email and chase up where they were, apparently they are out of stock and they hadn’t updated their website. Yet they still took my money ! Still waiting for my refund after 2 days.”

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Posted 6 years ago

“they are obviously bad quality checkout scamadvisor and you can type in the website to see if they're trustworthy and not selling fakes YOU NEED TOO CHECK ITTTTTTTTTTT”

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Posted 6 years ago

“Great trainers, but very poor delivery service from Yodel. Will not order again while Foot Asylum continue to use Yodel as their delivery partner. Very uninterested customer dervice from both Footasylum & Yodel.”

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Posted 6 years ago

“I never face so many problem with exchange or refund faulty item. Shop don't see fault in shoes, customer service asking to send them back to warehouse and wait up to 28 days to check if I'm not laying, it is a joke. I asked for new, not faulty shoes. It is that hard to deal with customer issue?I spend £70 for shoes that I cannot wear due to pain from shoe pressure on my feet. Very poor customer service, I will never use Footasylum shop again. When I posted review they replayed that they will look into more details. But nothing changed as they don’t trust customers and policy is more important then happy customer.”