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Footasylum Reviews

1.8 Rating 400 Reviews
20 %
of reviewers recommend Footasylum
1.8
Based on 400 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Footasylum Reviews

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

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Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024
Amanda Samantha Graffham
Footasylum 1 star review on 25th November 2024
Amanda Samantha Graffham
Footasylum 1 star review on 15th November 2024
Anonymous
Footasylum 1 star review on 15th November 2024
Anonymous
Footasylum 1 star review on 15th November 2024
Anonymous
Footasylum 1 star review on 15th November 2024
Anonymous
Footasylum 1 star review on 15th November 2024
Anonymous
35
Anonymous
Anonymous  // 01/01/2019
Awful. Absolute shambles of a company. I ordered next day delivery and the next day the courier "attempted" to deliver my parcel. In fact, they didn't even knock and just left a card saying they couldn't reach me. I was waiting by the door since the estimated arrival time and I've read numerous reviews about Hermes saying that this has happened before where they've "attempted" to reach the customer. I called up Footasylum to have a word about the delivery service and the woman on the phone tried to blame me, insinuating that it was my fault for not hearing the door. I was by the door all day. She wouldn't blame Hermes but instead put the blame on me. Absolutely disgusting way to treat customers. I will never use Footaslyum again and will never recommend it to anyone I know.
Helpful Report
Posted 7 years ago
Ordered trainers for my son unfortunately they were small so had to return them for a larger size
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Posted 7 years ago
ordered on tuesday night item arrived way faster than i expected on thursday morning , no problems
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Posted 7 years ago
Have made two purchases, one in store and one online. nothing but problems. Instore purchase had a faulty pair of air max and terrible customer service, second purchase on line and the delivery address followed the billing address even though i filled out a different address for delivery..... simple things causing customers big problems. i know have to wait 3-5 days to receive my money back before odering the shoes i want. Gave them a second chance but...........
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Posted 7 years ago
Excellent service
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Posted 7 years ago
Perfect product, speedy delivery and top notch customer service. Thank you!!
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Posted 7 years ago
Perfect product, speedy delivery and top notch customer service. Thank you!!
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Posted 7 years ago
I ordered a pair of trainers on monday for international shipment, got them friday in great condition. Not any problems at all, I don't know what all the fuss is about... I'm definitely going to order here again!
Helpful Report
Posted 7 years ago
The manager at merry hill very rude using bad language infront of my child my other half sed theres no need to talk like that when children are about he sed well fuck off out my shop if you ant happy will never use ever agen
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Posted 7 years ago
I ordered 2 pairs of white converse boots for my daughters. They were the cheapest price on line, I got a further 10% discount for new customer. My order was delivered for free the next day and my daughters love their new boots. Very happy customer.
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Posted 7 years ago
The worst customer service i have experienced so far. At the end of January i ordered a pair of trainers for my boyfriends birthday, after 8 weeks these had developed rips in the seams, so clearly an issue with the product. I contacted Foot Asylum with pictures and they asked me to return the trainers to their address for inspection. I returned the trainers royal mail recorded delivery the following Monday. It had been over 2 weeks and I still hadn't heard anything so I contacted Foot Asylum, they asked me to provide the tracking number so they could locate the parcel. I provided the tracking number and they informed me that this was not a tracking number they would use. Confused, I explained that no this wasn't their tracking number, as I had been told to return the trainers using my own method of postage. They then replied to me telling me that there was nothing they could do as I had't used their returns form. Again confused, I emailed them saying i was never once advised to use their returns form and was told to use my own method of postage. I asked why I had been advised incorrectly, the reply was that i was well within my rights to use my own method of postage if i wanted to. I tried to explain again that I never wanted to pay £8 to use my own method of postage, if i had been told to use the returns label that i already had then i would! They then replied stating again that there was nothing they could do as i hadn't use their returns form. I am absolutely disgusted with this, if i was informed correctly in the first place i wouldn't be in this position now. I can't believe the service I have received and will never be using foot asylum again. I believe they purposely didn't tell me to use their returns label so that they were not responsible should my parcel go missing. I have time and time again offered to send proof of postage so that they can see i sent it, however they are simply not interested as their returns label wasn't used. I now feel awful as my boyfriend has been left without a pair of £100 trainers, that were faulty in the first place and foot asylum have seen pictures of this, and I am unfortunately unable to replace his birthday present. Never received such awful customer service in my life.
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Posted 7 years ago
Customer services on the help line were totally useless. Bought a Nike jacket online. When it came it had a faulty zip. Told to return the jacket and a replacement would be sent out in 28 days if they verified it was a genuine fault. Ridiculous!!!! Took in to store whee I received a much better service.
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Posted 7 years ago
The manager at footasylum merry Hill gave excellent professional customer service.
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Posted 7 years ago
Ordered a pair of Adidas from footasylim.com , wanted to return this as the colour was different from what I see online, went to footaslum in silverburn to return, but the store manager refused to accept the return as she said it looks not original! She changelled me with the wrapping tissue paper within the box is a black wrapping paper, normally it a white clear wrapping paper. I asked her to phone up your warehouse as this is exactly what I received. After a phone call to the warehouse she insist to accept the return, and said the pair of shoes looks fake as well to her. So, after all , footasylum online can be selling fake? The attitude of that store manger was not that nice either, I then asked for her name for reference as I'm going to phone up the online customer service regarding on this, she refused to give me her name and said, just say store Manager, there's only one store manager in each store! I was just speechless and have no choice but left the shop.
Helpful Report
Posted 7 years ago
Ordered online and opted for next day delivery,then I saw some negative reviews so, thought I would keep my eye on delivery status. Come 10 o'clock the next day it still wasn't marked as dispatched, so thought I would email and check.i had a prompt response from 'Sally' and was given a tracking number assuring me they would be delivered today. And by 2 o'clock they arrived. Overall the trainers were a good price/quality,delivery was great and comms were excellent. My experience with this company has been an excellent experience and based on that, would definitely recommend.
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Posted 7 years ago
No customer service no attention to who in store,just a general don't care attitude.Will never shop here ever again whoever owns company needs consider what going on in their stores and sort it out.
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Posted 7 years ago
1.49 out of 5 says it all! They only get that high because the minimum score is 1. Could bang on about their service levels, but better things to do with my time.No retort by their management, reflects the insolence of the owners of this company, my prediction, this company won't be around in a couple of years!
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Posted 8 years ago
I had the most horrible experience with this company, not once but twice! They are unreliable and part of the staff I spoke with are absolutely rude! The company does not fulfil the delivery standards ( never on time), wrong orders and finally can't update/keep customers informed of what is going on with the orders, specially on such as busy periods like Christmas. I will never EVER shop with Footasylum anymore! Very poor service, very desapointed.
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Posted 8 years ago
WARNING TO ALL: Please dont purchase anything from these people. Ordered a jacket for my son in law for Christmas, took the money of £80.00 plus a special delivery charge and then received an email day later saying out of stock. Offered me 10% off my next order ( Insult!!) plus free delivery. ( Free delivery comes standard anyway unless you need the item urgent whereas an additional payment will be made for postage. lLets wait and see how long they take to get reimburse. I just wish i reviewed all there comments earlier as i would not have gone with these people.
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Posted 8 years ago
I am from a small part of Birmingham in redditch a shop like this is needed in the area the manager is a friendly women who knows me and my family regulars so always greets us and asks how we are and tells us what is new in.
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Posted 8 years ago
Footasylum is rated 1.8 based on 400 reviews