Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.81

1.8 Rating 394 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 15th November 2024

Anonymous

Footasylum 1 star review on 5th June 2024

"Kelly"

Anonymous

Anonymous // 01/01/2019

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“Having a nightmare time returned goods on the 9 th wanted an exchange but then heard nothing 2 emails have been ignored. Been trying to ring customer services now every day for a week spoke to an advisor Wednesday finally after 19 calls that went in answered who said ring back Friday for refund to be processed . So I have rang today 24 times got no reply what's the point in customer service line that's never answered . Phoned a store for help they tried raining and got nowhere either . So now with only a few shopping days left I'm stuck with no refund and no way of getting I touch with customer services to chase it . I'm not alone either other work colleagues have all experienced the same things really disappointed with the service wondering If I will ever get the refund and annoyed I'm now out of pocket just before Xmas !”

Helpful Report

Posted 8 years ago

“My son bought some tracksuit bottoms in November. I returned the item within days - following the supplied instructions and posted them back via the post office. It's been weeks now that they have received the goods, but still no refund in my account. I have tried for days to contact them via telephone and I've emailed them twice - NO REPLY!!!! This is shocking. They have £35.00 of my money and I'm sorry but this can't be legal!”

Helpful Report

Posted 8 years ago

“Very bad customer services. No one answers the phone and when someone does, they hang up! Avoid shopping online! Been waiting for my exchange for two weeks now, no email whatsoever even though the return had already been delivered to them.”

Helpful Report

Posted 8 years ago

“So happy with my purchases! On 30th November I placed order for EA7 core id polo and 3 pack Calvin kleins which where absolute bargains and I even got 10% of the sale price as I am student! The only down side to shopping on this website was I didn't get a dispatched email but I Received my order on 4th November which was fast delivery!”

Helpful Report

Posted 8 years ago

“Where to start! What a totally and utterly shambolic company this is - by far the worst shop I have ever dealt with in my entire life! I ordered a pair of trainers 2 weeks ago for my daughter's birthday. Then received an email 2 days later to say the trainers had been dispatched to store. Great! Only to be told 2 days later that they had gone to a store in London. Was then told by "customer(??!!) services" that they would trace the order and get the trainers shipped to correct store. They then could not find the order or the trainers - a week passed and still no trainers. Managed to find another branch with the trainers and these were supposed to be shipped. Once again, went in to collect and surprise surprise no trainers! Customer services had no clue what was going on - the girls in the shop were apologetic and helpful and they too looked exasperated and embarassed by the complete lack of knowledge of customer services. In the end I have had to get a refund as these trainers have ended up god knows where. I will never ever shop here again and would advise against anybody ordering anything from these complete imbeciles!”

Helpful Report

Posted 8 years ago

“Awful company and service. I ordered a pair of trainers they took the payment and 7 days after the payment was taken they emailed me saying that I would not receive the item as it was out of stock, as a good will gesture I could have 10% of my next order and a refund would be issued with 5-10 working days. I emailed back asking how I could order, pay and receive email confirmation of the order and the item be out of stock? funnily enough i never did receive a reply and the shoes are still available to buy on their website!”

Helpful Report

Posted 9 years ago

“Don't buy your shoes from these guys. Been three weeks since I ordered my shoes. Very hard to get in contact with and get a reply.”

Helpful Report

Posted 9 years ago

“Would definitely not recommend! Terrible customer service, very rude and don't even listen to what you trying to explain to them. delivered my order to the wrong address and refusing to sort it out! Very disappointing. You can order same shoes from JD or OFFICE and their service is so much better”

Helpful Report

Posted 9 years ago

“This is by far the worst clothing company I've ever ordered from. I ordered a hoodie from here which was in stock apparently and paid for postage but after three days I was sent an email by paypal saying foot asylum had partially refunded me, they didn't even bother to email me to why they had cancelled the order and I wasn't even refunded for the postage. I phoned their customer service which was dreadful. I spoke to an employee who sounded half awake who told me that it wasn't in stock then went on to rudely hang up. DO NOT ORDER FROM HERE EVER. There are much better companies like JD, USC, SPORTSDIRECT, Footlocker. I would rate them a 0 if I could. Will never shop here again.”

Helpful Report

Posted 9 years ago

“Made my sister travel 2 hours to pick the shoes up and they were not even there”

Helpful Report

Posted 9 years ago

“Tried to return an item and they were extremely difficult about it. Couldn't find the return and then refused to refund my money. Wrote a review on their website which got deleted and customer services didn't want to know. Truly awful.”

Helpful Report

Posted 9 years ago

“Ordered on line, feeling confident we had the right shoes. Infant shoes arrived - company unrepentant about their misleading website. Nowhere did it say we were buying tiny shoes, except in small print at then bottom of the page. On speaking to the customer services, lady said that a lot of people make this mistake! they seem uninterested in improving their site so people don't do this and refused to refund the P&P for both ways. Don't believe their 'buyers' reviews on their own site - our negative review quickly disappeared. Just avoid them, and go with someone else!”

Helpful Report

Posted 9 years ago

“worst service ever in the space of two months they have messed two of my on-line orders. The first was they lost my package and didn't inform me about the progress of my order I had to chase them up after 3-4 weeks of waiting to find out what happen and get a refund and wait a further 10 days for that to go through. The second time I ordered to the store and they still managed to mess that up, the trainers got delivered but I wasn't sent no form of communication to inform me about delivery so after 3 weeks I called their customer service line and they told me my order was sent back to the main stock warehouse, I'm still awaiting that refund. from the experience I had i won't be making any more purchases from them on-line or even in-store.”

Helpful Report

Posted 9 years ago

“Avoid Avoid Avoid... No returns policy??????? Offered a gift card only. No FOOTASYLUM for me anymore.”

Helpful Report

Posted 9 years ago

“Store policy - no refunds. I just ran into the shop and bought shoes for my hubby, as we needed them now. The sale assistant advised to get size up, because these don't come in half sizes. And he assured me they have size down in stock , just in case I need to exchange. Shoes were too big, went to exchange next day. Unlucky for me, they are ''too busy'' selling to do anything about exchange today. Apparently there are couple of days every year after Christmas when this store don't do exchange, but sales only. Anyway, they don't have size I need.They told me to try in couple of days, they might have in the next delivery. I've called costumer service. Adviser Ramana said to return shoes to the store, get the gift voucher ( no refunds, remember) and then order the shoes on line using that gift voucher. There is one problem - the on line shop don't have the size I need as well. She said she can't help me in any other way, my ''unwanted item is not refundable'' . So I will be stuck with the store ''gift'' voucher for £99 and there is nothing else I want to buy from this store only the shoes they don't have anymore. And! The gift voucher expires in one year.”

Helpful Report

Posted 9 years ago

Footasylum is rated 1.8 based on 394 reviews