Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

Write Your review

Tell us how Footasylum made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the worst clothing company I've ever ordered from. I ordered a hoodie from here which was in stock apparently and paid for postage but after three days I was sent an email by paypal saying foot asylum had partially refunded me, they didn't even bother to email me to why they had cancelled the order and I wasn't even refunded for the postage. I phoned their customer service which was dreadful. I spoke to an employee who sounded half awake who told me that it wasn't in stock then went on to rudely hang up. DO NOT ORDER FROM HERE EVER. There are much better companies like JD, USC, SPORTSDIRECT, Footlocker. I would rate them a 0 if I could. Will never shop here again.”

Helpful Report

Posted 9 years ago

“Made my sister travel 2 hours to pick the shoes up and they were not even there”

Helpful Report

Posted 9 years ago

“Tried to return an item and they were extremely difficult about it. Couldn't find the return and then refused to refund my money. Wrote a review on their website which got deleted and customer services didn't want to know. Truly awful.”

Helpful Report

Posted 9 years ago

“Ordered on line, feeling confident we had the right shoes. Infant shoes arrived - company unrepentant about their misleading website. Nowhere did it say we were buying tiny shoes, except in small print at then bottom of the page. On speaking to the customer services, lady said that a lot of people make this mistake! they seem uninterested in improving their site so people don't do this and refused to refund the P&P for both ways. Don't believe their 'buyers' reviews on their own site - our negative review quickly disappeared. Just avoid them, and go with someone else!”

Helpful Report

Posted 9 years ago

“worst service ever in the space of two months they have messed two of my on-line orders. The first was they lost my package and didn't inform me about the progress of my order I had to chase them up after 3-4 weeks of waiting to find out what happen and get a refund and wait a further 10 days for that to go through. The second time I ordered to the store and they still managed to mess that up, the trainers got delivered but I wasn't sent no form of communication to inform me about delivery so after 3 weeks I called their customer service line and they told me my order was sent back to the main stock warehouse, I'm still awaiting that refund. from the experience I had i won't be making any more purchases from them on-line or even in-store.”

Helpful Report

Posted 10 years ago

“Avoid Avoid Avoid... No returns policy??????? Offered a gift card only. No FOOTASYLUM for me anymore.”

Helpful Report

Posted 10 years ago

“Store policy - no refunds. I just ran into the shop and bought shoes for my hubby, as we needed them now. The sale assistant advised to get size up, because these don't come in half sizes. And he assured me they have size down in stock , just in case I need to exchange. Shoes were too big, went to exchange next day. Unlucky for me, they are ''too busy'' selling to do anything about exchange today. Apparently there are couple of days every year after Christmas when this store don't do exchange, but sales only. Anyway, they don't have size I need.They told me to try in couple of days, they might have in the next delivery. I've called costumer service. Adviser Ramana said to return shoes to the store, get the gift voucher ( no refunds, remember) and then order the shoes on line using that gift voucher. There is one problem - the on line shop don't have the size I need as well. She said she can't help me in any other way, my ''unwanted item is not refundable'' . So I will be stuck with the store ''gift'' voucher for £99 and there is nothing else I want to buy from this store only the shoes they don't have anymore. And! The gift voucher expires in one year.”

Helpful Report

Posted 10 years ago

Footasylum is rated 1.8 based on 401 reviews