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Ford Reviews

1.5 Rating 270 Reviews
12 %
of reviewers recommend Ford
1.5
Based on 270 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Ford Reviews

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 1 star review on 19th March 2025
Varun Bhatia
Ford 1 star review on 7th January 2025
Anonymous
Ford 5 star review on 2nd December 2024
Robert James
Ford 1 star review on 15th November 2024
Anonymous
Ford 1 star review on 12th August 2024
Laura
17
Anonymous
Anonymous  // 01/01/2019
Purchased parts online from a Ford dealership out of state. Tried to contact them to inform them that one of the parts went defective. I can't find an email. I looked them up on the Internet they apparently are in Assembly center for ford. No email no phone number tried several phone numbers they failed so I called for directly. Spend an hour explaining everything to them. They contact Ford parts who can't help me at all. I just want a phone number or an email contact for Ford Kansas City hvc. And Ford cannot even provide me with that!.
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Posted 5 months ago
I have always had Ford vehicles in love them all from Ford Taurus my fusion and finally my escape. Never any major problems with the cars enjoyed and love my cars. But today I had the pleasure of having a great Ford team Mr. Levern Canteen & Tramayne Hill They both have made my day yeah exactly what I wanted a 2024 Ford edge love your car beautiful all the way around both work hard to get the deal together. And I appreciate them so much I love my Ford family.Fox Ford Thank you and love you guys from the bottom of my heart customer service is excellent couldn’t have asked for anything better
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Posted 5 months ago
I have bought 5 brand new vehicles from Holmes Tuttle Ford in Tucson. We were loyal customers for 15 years. My 2023 Bronco Sport has a fuel leak. (It's a recall). They can not get me into service 7 weeks. The service there has gone down hill for the last year. My husband and I will never buy from them again. We will go were service means something. Unhappy Ford family member. It's such a shame.
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Posted 6 months ago
Ford sold a brand new car Edge 2024 with engine noise. Noise is so loud while starting from engine as if something is going to burst from engine. This is a 2024 model and service says its default noise from engine as Ford went cheap by not installing engine cover and noise dampening foam under the hood. Within one month frustrated to drive this noisy car while wasting 54k for it. Shame for cheap engineers at Ford for such a noisy car
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Posted 6 months ago
Over the past 20 years I’ve purchased almost every Ford vehicle Ford make. Needless to say we are Ford loyalists. We are even more loyalist to Car Salesman Steve Meeker of Jordan Ford San Antonio Texas. This is evident of the 3 Fords we’ve purchased from Steve this year alone. Steve is more than a salesman. In addition to being extremely knowledgeable on all facets of Ford vehicles, he’s warm, kind hearted and very engaging. He knows the first name of my family members and ask about them as if we are family. Steve takes into account your financial situation, your wants and needs in a vehicle and has an unchanging ability to give you choices, options paving the way to give you what you want at a great price. He always works with your budget to get the best bang for your buck. We truly treasure the relationship we’ve built with Steve and look forward to another 20 years purchasing Fords. Steve Meeker is the best of the best hands down.
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Posted 6 months ago
Cameron Locklar at Cloninger Ford in Hickory NC is awesome. He was happy to help us with our daughters 2024 Ford Focus. Awesome service
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Posted 6 months ago
Absolutely do not buy FORD a piece of junk ... I have a 2021 Mustang Mach-E ... Rust on the doors, peeling paint on the roof, driver's seat leather that is already cracking, a real piece of junk ... Plus with these problems FORD highly does not care about a service that completely scrap...
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Posted 6 months ago
Dear Ford, I am a C-Suite executive with a successful career in leading companies in strategy, growth, and business transformation through the Toyota Management System. I have owned a Toyota Tundra and my wife has a BMW. Yet, in the last 18 months, I have driven a high end platform truck as my company vehicle from both Chevy/GMC 2500 Diesel for 9 months, then 9 months in a Ram 2500 Diesel. Last week I received my new company truck, a 2024 Ford F250 Platinum. I have been overwhelmed at the quality in engineering, design and functionality, and performance of your F250 Platinum vs. Chevrolet vs. Ram. I want to send a very heartfelt note in this ever changing time we are in. The Ford Team has transformed my perspective and evoked extreme emotions of pride into being a Ford loyalist for the rest of my life. Thank you for building an amazing quality product. A new Ford Loyalist!!!!!!! Kind Regards - Kevin French
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Posted 6 months ago
Sync 3 Audio used to default to what I listened to last. After a software update it defaults to a radio station that's nothing but static and EVERY TIME I start the truck I have to reprogram. And EVERY time it reminds me why Ford can't get things right. I've spent hours researching this and spent over an hour waiting for a chat session (40+ minutes as "next in line". Clearly, Ford doesn't value me as a customer. This comes on the heels of a horrendous experience trying to get them to fix the black screen of death which they initially refused to provide the update THEY notified me about. Why can't they get updates correct without creating a burden on their customers????
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Posted 6 months ago
They delivered a 2024 Ford Ranger with a known software issue. The Tech Bulletin was issued in Feb 2024. They delivered my vehicle in April 2024. Issue began in September, 2024. Screen turns off, no cruise, no climate control, no steering wheel controls, no back up camera. They claim it is a software issue that has no expected fix until June, 2025. Customer service is absolutley horrible. No call backs, no emails returned, no action or updates. I have bought over a dozen Ford vehicles, I will never buy another one. Terrible company.
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Posted 6 months ago
I have never been more disappointed in a vehicle than I am now with Ford their customer service is absolute garbage …we have an issue with our (over priced f150 that they said holds the highest value which is BS) and we’ve taken it to the dealership 3 times and they keep saying “oh that’s just normal for that truck” like wtf the noise it makes is not normal and trying to contact a higher up person is impossible all you get are robots reason script with screaming children in the background…we’ve been buying fords for over 20 years and now I will never buy another one nor will I recommend them to anyone….
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Posted 6 months ago
**Extremely disappointed and frustrated with Ford.** I purchased a Ford Expedition along with an extended warranty. The first time I needed to use it, due to a coolant leak, I was informed by the dealership that two hoses need to be replaced. To my shock, I was told the cost would be $1,060 and that the extended warranty does not cover it. This is completely unacceptable, as I bought the most expensive extended warranty under the promise that it would provide bumper-to-bumper coverage!
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Posted 6 months ago
i have a ford fushion 2017 and ive had it for 3 yrs and had to replace my shift system 3 times because ford has a plastic piece next to the engine and it gets hot and causes it to melt so o cant put my car in drive it reverse!!! it’s ridiculous ford needs to reimburse me
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Posted 7 months ago
Ford actually expects customers to download an update on a flash drive and install it to fix their problems.
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Posted 7 months ago
the absolute worst service. dothan, marianna and panama city. own two. never again. 👎👎👎👎👎
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Posted 7 months ago
I use to tell everyone I would only buy a FordPass truck. Now I tell everyone I would never buy another ford. We have a 2019 ford f159 truck and had to put a new transmission in it $7000.00. Now a week later we have to replace the computer that runs the radio, $1700.00. A total of $8,700.00 and still make a payment. My 2006 Toyota Sequoia is still running , never have I had to spend that kind of money on it. I will be buying another Toyota.
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Posted 7 months ago
Can't find a pickup truck and Ford I have to order one I don't know why they don't keep one of everything on stocking a lot but I'm very disappointed in Ford they're not worth a damn anymore that takes 4 months to get it I just don't understand they want top dollar for their trucks I wonder if Ford F-150 regular cab short bed with four wheel drive and keyless entry but that cost the normal leg it just ridiculous how much you want for a damn truck
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Posted 7 months ago
Besides taking literally longer to make my truck than it takes to make a human being (9.5 months). The Ford motor company also refused to stand by their original price for my truck. At the time of closing on the purchase I was informed that Ford had raised the price of my truck in the intervening 9.5 months by 500$ and I had to pay that extra money! I would be reimbursed for the difference in about 6 weeks. So I was forced to make a 500$ interest free loan TO Ford Motor! When those six weeks passed I was informed that it would take ANOTHER six weeks for Ford Motor to send me the check. So now I am giving "The Ford Motor Company" a 3 month interest free loan! I love my truck, but Ford Motor is a sack of stinking trash, no wonder their customer loyalty is so low.
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Posted 7 months ago
While traveling with 2021-Ford 250 factory equipped to tow a motor home, the fuel pump faulted, Ford is very aware of this defect but knowingly sold us the truck. We were stranded in Canada in a camp ground because and it took Ford 21 days to repair under warranty. They would not cover the rental or car or provide us with a truck equipped to transport our motorhome. Upon the completion of the warranty work, we went to pick up and the radiator's fluid emptied out on the ground. Another 3 days stranded. NOW THE PROBLEM IS THAT FORD WILL NOT REIMBURSE US FOR THE EXPENSES INCURRED WHILE THEY SLOWLY AND INCOMPETENTLY TRIED TO FIX THE NEW TRUCK. We have been Ford owners for years and this experience has made us think long and hard on the declining product and the low grade customer service we have received. This is an unfortunate situation that has gone from bad to despicable from and does not live up to their company mission statement “ Ford is a family company and we stand together even when times are tough. For 118 years our values have driven us to do the right thing and be there for one another.” This has proven to be false advertising.
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Posted 8 months ago
I have a 2016 F-350 Larita with only 52000 miles, and I am now on the 3rd turbo. This issue began in 2020 when the truck had less than 30k miles. This truck was purchased to primarily haul my Living Quarter Horse trailer for weekends and for the first 3 ½ years preformed good. However, at about 30k miles the truck would randomly go into a “Limp/power reduction mode” when accelerating between 2nd and 3rd gears, which would leave me and my family in dangerous situations at times. After about a year, and 5 trips to the Ford dealership they finally got Ford to agree to put a new turbo on the truck in September of 2021 and luckily it was still under warranty. Now fast forward 2 1/2 years and 20k miles later and once again the truck went into “Limp/power reduction mode” while out of town. The local mechanic told me that it would need a new Turbo, to which I replied, it just had a new turbo installed less than 20k miles ago. The mechanic reset the computer and did a few small things and sent us home without issue. However, over the next 6 months, the truck would again randomly go into “Limp/power reduction mode”. Since the truck was now out of warranty and still only had 20k miles on the new turbo, no one (including myself) wanted to believe it could be another turbo. However, I finally was able to get the truck to code while close to my dealership and they did confirm it needed yet another turbo. This was over $3,000.00 dollar repair even after my dealership discounted the installation labor 30%. I asked what could possibly cause a truck with 50,000 miles to already be on the 3rd turbo?? I was told “You need to drive it more”…… I asked how that could possibly be a reason, and I was told that since I only use it to tow that I needed more regular road hours. I found this hard to believe but had little choice but to pay and leave. I have contacted 3 different people at Ford and have been told that since the part is over 2 years old the milage on the part makes no difference. Ford informed me to contact the National Highway Traffic Safety Administration and file a complaint. If the NHTSA finds reasonable support to this issue, then and only then will Ford look into helping with my issue. In short, I believe that I have now owned my LAST Ford truck.
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Posted 8 months ago
Ford is rated 1.5 based on 270 reviews