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Ford Reviews

1.5 Rating 270 Reviews
12 %
of reviewers recommend Ford
1.5
Based on 270 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Ford Reviews

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 1 star review on 19th March 2025
Varun Bhatia
Ford 1 star review on 7th January 2025
Anonymous
Ford 5 star review on 2nd December 2024
Robert James
Ford 1 star review on 15th November 2024
Anonymous
Ford 1 star review on 12th August 2024
Laura
17
Anonymous
Anonymous  // 01/01/2019
this started in August 2023 the worst experience ever!!! my wife had just retired and our 2003 ford f150 had been down for a few weeks so we decided to look for a replacement we went to ford in Columbia city IN we found a 2014 platinum F150 it had runner boards that went up and down witch was nice because I'm handy capped and have issues with my legs and feet so ford convinces us that this is a great deal showing us a Carfax that had a lot of Maintenace that had been kept up on. they talked to us about warranties and told us that any paint damage would be covered, and the mechanical warranty would cover from behind the front bumper to just in front of the rear bumper for up to a million miles and the repairs would only cost us $100. with each repair. well before the warranty started the front end had upper control arms that need replaced and ford just said to bad fix it yourself for $1500. later they cut that down to $900. so, we paid to have that fixed and at the same time we noticed that a key fob wasn't working so we had to pay$300. for that a few weeks later, we had to replace the battery $150, we had noticed that our passenger's door was showing a rust spot we wanted to wait and talk to ford and find out about the warranty for coverage but a few weeks later our running boards where not working correctly. so, we took it to ford, and they took a week to get back to us but said that they were not covered in the warranty, and it would cost us $1700 aside just for the motors and was told to go get an estimate on the passenger's front door doing that it was estimated at $3000 to fix and no the warranty was not paying for that because of rust even though it was a bad boundo job from previous owner.so at this time the truck isn't running that great so I take it to have a tune up that cost $1200 but they discovered that the turbo was leaking anti-freeze so once again I took it to ford and they said it was leaking oil and that the turbo and the left manifold needed to be replaced and of cores the warranty was not paying saying that seals and gaskets are not covered and it would cost us $3200. so now at 8 months into this our $25,000. truck is going to cost us another $10,000 on our SSI and Disability checks this is pretty sad we just wanted something we could do a little traveling in but now we can't even hardly git in it, nor can we afford to drive it to the supermarket.
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Posted 11 months ago
I've had Fords my whole life and am very dissappointed that you are pushing EV vehicles so hard. Seems like you're selling out. People in general have NO interest in these vehicles. STOP PUSHING THIS AGENDA.!
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Posted 11 months ago
Ford and all their dealers are quite possibly the worst dealership and organisation I've ever had to deal with. I would actually consider them to be borderline criminally negligent in their actions. I only rate them as one star because a lower option is not available. I have so many experiences of poor service, failings in their duties, actual voice recordings and emails of of their dealers and Ford Australia staff lying it's not funny, both regarding sales, servicing and warranty issues. After 4 major instances that have seen legal action required and some still ongoing I will never buy a Ford again despite having owned several at the same time. Ford purely survive on new nieve customers and I doubt there's many returning.
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Posted 11 months ago
Considering buying a new Ford, then I heard what is happening to a friend's car. They have a 2018 Ford Edge as the company knows there are many problems with the engine. Since August her car has been with the dealership over her blown engine with low mileage. The company and dealership have given her the run around. After talking to numerous representatives, that have been fired, retired or was told that can't speak to them. Shame on you Ford! I will do everything I can to keep someone from going thru what they have for nine months without a car. So please think before buying a car from them or get a good lawyer for there dishonesty, fraudulent practices, and lack of integrity!
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Posted 1 year ago
2017 F150 XLT Sport Truck - 3 oil pans in 62k miles. All engineering design issues with a plastic pan. 1st one covered under warrant, 2nd one was at my expense ($1600). Last Ford truck I buy...
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Posted 1 year ago
Ford takes advantage of hard working people's money every ford vehicle that my husband and I have had with ford has been terrible bad transmissions, brakes etc... I wish that ford's integrity would show when it comes to making high end vehicles that are expensive to repair its like throwing away money the customers don't have... just pushed ford 2017 truck F150 have not had vehicle for 100 days transmissions already has went out terrible and dealership trying to charge us 8500.00 to fix also we purchased an extended warranty..but no one wants to help us.
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Posted 1 year ago
Horrible Horrible and I mean Horrible Service. I cannot stress enough how bad their service is. We were stuck in the rain for 2 hours because the key fob decided to reset itself and unsync from the vehicle. When this happened it locked the doors on us. Called ford to get the code and they stiffed us - thank God for AAA. They came and opened the door in seconds - ford you don’t deserve to be in this country. Gtfo !!!
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Posted 1 year ago
I just bought a new truck at Hunter Ford in Marion Indiana. The sales person, Andrew and the sales manager. Matt were very good to work with everything they said they were going to do. They did very good people to work with. I would recommend them to everyone. Thanks guys.
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Posted 1 year ago
Why should it take 800 dollars for 4 hrs work labor charge. When it takes most people who work a weeks pay for 4 hrs labor work. Plus they still have to get parts. You auto makes are making it real hard for people to live because a VEHICLE is a must to get to work and place you need to go in life. Stop making it so hard for people to own a VEHICLE.
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Posted 1 year ago
I'm disgusted that Ford is actually putting chemicals into their electric vehicles to add smells. Rubber, gasoline and animal smells! Really? This is so wrong to intentionally subject people to these toxic chemicals that are known carcinogens. I hope their sales of these fail miserably.
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Posted 1 year ago
Ford in Colonia NJ lied twice and said they did work they didn't do. Broke something under my gas pedal when they had it for service and refuse to take it back to fix or even look at what they broke. Now I'm stuck with another issue and out of almost 1k. This is not the 1st car I've had an issue with at this location. The 1st car I brought there for service had a bad battery. I didn't find this out at Ford. Autozone told me when they scanned the car after Ford told me the battery was ok with no issues. I went to Autozone for help after I picked up my car from Ford because as I was pulling my car out of the parking spot at the Colonia Ford location guess what my car stalled in their lot. I was very angry that I wasted my time and money for Ford to tell me everything was ok when it was not. They never actually checked my car but sure did charge me for it. They are not reliable and do not do the work they claim to do but make sure to charge you for it. Completely unacceptable. I just finished paying off my car and now I have to go purchase another car because my car is all messed up after giving Colonia Ford my car for service. I will never go to Ford again. I did speak with Ford corp and they were no help what so ever. Waste of money and time. I will never trust Ford again!
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Posted 1 year ago
Ford has sold their soul. First an LGBTQ truck and now Taylor swift who sold her soul for fame. I'm done with Ford. It's against Christian values now they only look at $$$. God will not bless this company
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Posted 1 year ago
23S64 Oil Pressure Recall- I have a recall that will "increase the risk of a crash" but they won't do anything until the 2nd Quarter of 2024 and I am supposed to take that risk and drive it every day until then. I just hope that when we do crash, my son and I, who's four years old, will live through it. My engine light is on and my oil light turns on and off. Milford, Ohio Ford won't even look at it until they get more direction from the "Recall Department" regarding the parts. They won't even offer me a rental. I am still paying for this car btw. A car I cannot drive safely.
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Posted 1 year ago
17k for Dark horse over GT is a travesty. Do better blue oval
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Posted 1 year ago
Customer service is bad. Asian people who don’t understand your needs.
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Posted 1 year ago
I didn’t even have to scroll to see why the reviews are so low and surprise, surprise, I have the exact same issues as every other Ford driver with a wetbelt!! Have had wetbelt issues with my car (only 4 years old and under 50,000 on the clock) and Ford themselves have done nothing to rectify it. I should note I only got this vehicle on finance in May 2023 so I’ve not even had it a year and I’m conveniently out of my warranty periods with my finance dealer and Ford. Im even more appalled at the service because they were on BBC watchdog this weekend for this exact fault? And the Ford group in America have recalled these vehicles for what?…You guessed it, the same issue. To really put the finishing touches on this barbaric experience, not only have I had to spend almost £1000 on hire cars because my car has been sat at the Ford garage since January, I was quoted £7500 to repair with no offer of goodwill from Ford. Please check the bbc watchdog piece for yourselves before you make the same mistake I did!! Terrible service, terrible company, my biggest regret and I’ll be selling this car imminently.
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Posted 1 year ago
I lease a 2022 Ford explorer when I lease this suv they said and emphasize the road side assistance that I never got to use until yesterday 3/3/24 what a joke was stuck for 3 hrs to get my tire change just to have a representative to call me they could not assist me because I was on the NJ tur pike so Wth do they have this for if they can help you.....very disappointed shame on Ford as well as wantag Ford I definitely would not lease another car from this dealer or any Ford car.
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Posted 1 year ago
I called Ford to find a part number. They directed me to 3rd party options to find the part number, saying they have no way to lookup parts without the part number. How is this even possible? Why do I have to call a 3rd party to find information about FORD products? . There's really two explanations here. Either Ford has extremely inefficient logistics for a multi billion dollar company, or they want to make it as difficult as possible for the consumer so they have to simply bring it in for Ford's overpriced repairs. Neither one is a good look for them. I will not be buying Ford products in the future if I can't even get basic information from the manufacturer. . I'm giving customer service 2 stars, because the guy was respectful and tried to help. It's the broken system that prevented him from helping me.
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Posted 1 year ago
My engine went at 70,000 miles because they built their Ecoboost engine around a known to be faulty part. No amount of maintenance can stop the wet belt from killing your car.
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Posted 1 year ago
My engine went at 70,000 miles because they built their Ecoboost engine around a known to be faulty part. No amount of maintenance can stop the wet belt from killing your car.
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Posted 1 year ago
Ford is rated 1.5 based on 270 reviews