Forever 21 Reviews

Name: Forever 21
Rating: 2.26

2.3 Rating 168 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

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Metrics

2.3

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased items on 12/10. The order sat in the LA fulfillment center unprocessed until 12/17. Went out today, 12/18. FedEX tracking says package won't arrive until 12/27. I'M PTFO!!!!!”

Helpful Report

Posted 5 years ago

“If I can rate Forever 21 customer service a ZERO, I would. I placed an order on December 2nd and it still hasn't shipped out. To top it off, trying to get in contact with a customer service representative is a total fail. I also tried the chat, was the 170th person on line, once ot was my turn i get a screen stating they are closed. Absolutely absurd. I WILL NEVER ORDER FROM THIS SITE AGAIN. I contact a store and they couldn't help me neither because the order I placed was to deliver to my residence not the store, another bull$h1t. Words can't describe how upset and disappointed I am of forever 21. If you guys cant handle a large amount of customers making online orders, don't have a stupid site. This is ridiculous. I will try to contact a district manager or even the CEO about this matter. Many customers are going through the same order issues as I am and it's not right, especially through the holidays.”

Helpful Report

Posted 5 years ago

“Ordered on Cyber Monday & still haven't received any kind of update on my order aside from an insulting 20% off coupon. I'm not going to use a 20% off coupon knowing full well after this stunt that I'm never going to get my items. The customer chat online makes you wait in a queue of 200+ people and then when you're just about to be the next customer, the chat closes. I've spent hours on the phone trying to get a customer service rep, and all of my emails have gone unanswered. I don't even need the items I ordered anymore, the event that I ordered them for is over. The excuse about "overwhelming orders" for Black Friday is just that, an excuse. It's a big load of BS & I will NEVER EVER EVER EVER order anything from here again. I've been a true F21 customer for over ten years and I've never experienced a situation like this before. Do yourself a favor and order from somewhere else. In the meantime, F21 should do itself a favor and stop posting about upcoming collabs and other things on their social media. It's such a bad look and business model to completely disregard this huge issue and continue to ignore it while posting unrelated marketing campaigns on the internet. Embarrassing & I hope they never recover from bankruptcy & are put out of business forever.”

Helpful Report

Posted 5 years ago

“I ordered stuff for Christmas on 12/2/2019, well fast forward to today (12/11/2019) I received an email stating that my order was canceled. I never got a notification as to why. I received an email the day after I ordered my items that said I would receive my items before Christmas. Then they decide to CANCEL it without telling me. This was the first time buying from Forever 21 and it most certainly will be the last time.”

Helpful Report

Posted 5 years ago

“Horrible horrible. They shipped my order to a wrong address and lost the package and the m he as well. They are not helpful at all. Very bad experience”

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Posted 5 years ago

“Our daughter bought 9 pieces of clothing all together from two of your Forever 21 stores this past weekend November 23rd,2019. When I went to put them in the washer the stench of formaldehyde was so bad I immediately started googling ways to rid the clothes of the toxic substance. After washing them twice,only 3 or 4 pieces at a time,they didn't smell any better. They have been airing out on our deck ever since Saturday. They don't smell any better today,November 26th. Eight of the labels showed they were from Vietnam,and the other one was China. Buyer beware. They may seem like a good deal price wise but your health is more important. Perhaps this is part of the reason your company is closing its doors? Among others.”

Helpful Report

Posted 5 years ago

“Customer Service is HORRIBLE. I bought shirts from the store, did not realize there was rips in the seams of two shirts until I got home 15 minutes later... I was told I could not return because the were damaged. I have been sending emails for two weeks now and have not gotten a response about the issue. Will not be shopping there again. Please file bankruptcy.”

Helpful Report

Posted 5 years ago

“My order is missing, I’ve contacted customer service 3 times about the issue (one email still remains unanswered), they are sending me a form to fill out. No information on when I can expect a refund. I asked for a replacement order (so I can get the items I ordered at the same price and I don’t have to pay for shipping), which is a standard practice for many companies, and was told I needed to call and talk to a manager. So I will have to waste even more time on it. At this point I might be done with them. Overall rating for customer service would be zero if possible.”

Helpful Report

Posted 5 years ago

“This company is Horrible!!!!! This customer service is Horrible!!!!! I never received my package and they will NOT refund my money..... Please DO NOT order anything from this site!!!!!”

Helpful Report

Posted 5 years ago

“Really bad customer service. Clothes’ quality is worse. Customer service supervisor lied about a defective product having great reviews to get me off the call. Do not purchase from this store, they are all junk.”

Helpful Report

Posted 5 years ago

“I ordered 170 dollars worth of clothing from Forever 21. My shipping confirmation came in and it was a completely wrong address. So I called them. The customer service rep didn’t ask for my email address, phone number, billing address, and/or cc card info. She asked for the confirmation number and told me my full name!!! Then I told her that the address it was being shipped to isn’t mine. She then copped a major attotude and told me she was the one who spoke with the real Megan and changed the address. So I willingly gave this woman all the info she needed to know I’m the real Megan. She then admitted to not asking this woman anything but for the confirmation number (just like she did me) because due to the order status she didn’t have to ask for anything else. I continued to tell her I need those items. That’s why I ordered them today. Basically was told to keep an eye out on the package shipping before anything else could happen. She said my email must’ve been hacked but with gmail emails you can run diagnostics on them and it will tell you if any security issues have occurred. My email address came back perfect. So now I have to wait for it to be shipped back to the warehouse and then be sent to me. Hopefully in time for what I need them for. That customer service lady was absolutely terrible, rude, and not very helpful. The manager was a little nicer. But the ultimate question is why is it ok for someone to give out only the confirmation number and be able to change the entire order to a total different city and state. I am very mad!!!! As soon as they send me my items I will apologize for this but until then I’m going to keep telling people.”

Helpful Report

Posted 5 years ago

“I ordered a bunch of clothes online, they were all poor quality. On one of the clothes the zip broke the moment I tried to zip it on and the stitching was coming off and just because they were on sale items they refused to take it back. And when I tried to talk to them on the online chat they did not wait for me to respond and just ended the conversation. Extremely disappointed. Poor customer care. I have been a regular customer but after this experience I’m never shopping at F21 again!”

Helpful Report

Posted 5 years ago

“Worst experience. I am a young mother who went to shop at forever 21 with my kid. This is only retail store I rejected to get into the fitting room with my kid.”

Helpful Report

Posted 5 years ago

“THIS IS MY FIRST TIME ONLINE SHOPPING ON THEIR SITE, AND THIS COMPANY DECIDES ON THEIR OWN TO CANCEL MY ORDER WITHOUT NOTIFYING ME BEFORE HAND. THEY USED A LAME EXCUSE THAT MY "BILLING ADDRESS" IS WRONG. NEVER IN THE MANY YEARS THAT I'VE HAD MY CARD, HAS THIS ERROR HAPPENED. I'M ASSUMING THEY RAN OUT OF THE ITEM, OR TOOK IT AND DECIDED TO CANCEL MY ORDER AND THEN SEND ME AN EMAIL AFTER THE FACT. SO I LOST OUT ON A GREAT PROMO. I NEVER RECEIVED MY ITEMS! NEVER AGAIN!!!!”

Helpful Report

Posted 5 years ago

“If you purchase an item on their website that does not have a tag that says “Forever 21” you cannot exchange it or return it in store, even though you bought it straight from their website.. I bought a pair of a pants online that did not fit me, & tried exchanging it for something that would in store. They told me I couldn’t & the only option was to send it back to them through mail & refund won’t be processed for weeks. They also do not let you return/exchange jewelry in store. I also purchased sandals online that didn’t fit me that well, I went into the store just hoping to get a better size, & they made me pay a price difference, even though they were the same sandals. Forever 21 has the absolute worst return&exchange policy & it’s simply not worth buying high-priced items online if there’s a chance it won’t fit you perfectly! Probably my last time making big purchases through their website.”

Helpful Report

Posted 5 years ago

“Every time I buy in a special sale they cancel the order (always ) when the offer ends then they accept the purchase, I don’t get it, you can chat and call but it’s only to make the purchase again and at the end it’s canceled”

Helpful Report

Posted 5 years ago

“They say we are to share our experiences in order to help others, so here’s is my experience with Forever 21. To the management of forever 21: it begins with the customer and it ends with the customer. When you purchase something online and it doesn’t fit you and you would like to exchange it the prices are always always honored at any other store. forever 21 does not honor prices . Be aware!!”

Helpful Report

Posted 5 years ago

“This company needs to shut down, it's already closed so many stores it can't even handle online orders. Honestly, just close your company down!!!!”

Helpful Report

Posted 5 years ago

“Horrible customer service ! I was hung up on and then told that I “could not expect all of the information I need on shipping to be available when I select my shipping option”. I paid almost $20 extra for 24 hour delivery and they told me that I shouldn’t expect every thing to happen as it is listed on their site.”

Helpful Report

Posted 5 years ago

“My daughter ordered the dresses on the 2nd of June. She still hasn't received her order, so I called the courier company Fastway, I was told that they have returned to the sender!!! Because my daughter is a student. She need to go to school. So I contacted the forever 21 to let them know what happened with the order and request the refund, so far, We still haven't received the refund!!! Worst customer service ever!!! Be careful to buy from them!”

Helpful Report

Posted 5 years ago

Forever 21 is rated 2.3 based on 168 reviews