Fortnum & Mason Reviews

2.0 Rating 140 Reviews

24 %

of reviewers recommend Fortnum & Mason

Company Reviews

Questions

Metrics

2.0

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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How do I contact Fortnum & Mason?

Helpful Report

(2 weeks ago)

You can contact Fortnum & Mason by Telephone, Email and Live Chat.

Helpful Report

(2 weeks ago)

69.74%

Industry Average

“ I cancelled my order on December 22 and until today no refund. Contacted customer service 3 times. Keep getting contradictory answers from credit has been issued on December 12 to there was a glitch will process today. Utter incompetence. Do not expect this from Fortnum. Very bad experience. ”

- Ramez Sarkis

“ I had a wonderful experience at Fortune&Mason in the tea department I wanted to creat a tea blend for two members of my family, the gentleman that served was so attentive, helpful and very polite and knowledgable his name is Ayodeji, I go often to shop in furtun&mason quite often and always notice that the service is excellent. ”

- Mrs N Netwally

“ Have been a customer of F&M for years. Received amazing service with a smile from Steph today (ground floor sales assistant). An outstanding professional in the world of retail! Thank you! ”

- Mrs Evans

Fortnum & Mason Reviews

Customer Service - Average