Fortnum & Mason Reviews

2.1 Rating 127 Reviews

26 %

of reviewers recommend Fortnum & Mason

Company Reviews

Questions

Metrics

2.1

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Delivery

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How quickly does Fortnum & Mason resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 42% of reviewers feedback is Fortnum & Mason takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

68.33%

Industry Average

“ I placed an on line order for delivery and realised I had omitted an item. I contacted customer service and they were able to amend my order and allowed me to pay the difference without incurring further delivery charges. The customer service staff were very efficient and polite. ”

- D.G.Ingram

“ Hampers arrive here in three or four days and think the service exceptional. ”

- Anonymous

“ i had a brilliant service from esther who works at the piccadily store in london at the meat counter very freindly and helpfull lovley woman ”

- arthur

Fortnum & Mason Reviews

Customer Service - Average