"I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah initially reached out to me and invited me to go view a few properties with her. \r\n\r\nI eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the false promises Sarah made to me repeatedly.\r\n\r\nThe false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be cleaned, made cleared of mould and re painted prior to my move in date. The false promises mentioned were made AT LEAST 3 TIMES with full confidence during viewing and Sarah made sure that all of them were done verbally and that there is no written statement from her as proof.\r\n\r\nWhat happened on my move in date could not be further from the lies Sarah passionately told me during viewing as you can clearly see from the photos. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date.\r\n\r\nI called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being \u201cEwww Eww\u201d and \u201cunfortunately I\u2019m busy showing other clients properties right now\u201d and simply ignored my messages after.\r\n\r\nI still remember vividly one of the things Sarah said to get me to put down the deposit which was \u201cI\u2019d never let any of my clients move into a property looking like this\u201d. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing. \r\n\r\nDuring an entire year of my tenancy, there were endless problems with the property and I\u2019ve never heard any apologies from anyone from the St John\u2019s wood branch and felt like this needs to be said."

"I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah initially reached out to me and invited me to go view a few properties with her. \r\n\r\nI eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the false promises Sarah made to me repeatedly.\r\n\r\nThe false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be cleaned, made cleared of mould and re painted prior to my move in date. The false promises mentioned were made AT LEAST 3 TIMES with full confidence during viewing and Sarah made sure that all of them were done verbally and that there is no written statement from her as proof.\r\n\r\nWhat happened on my move in date could not be further from the lies Sarah passionately told me during viewing as you can clearly see from the photos. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date.\r\n\r\nI called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being \u201cEwww Eww\u201d and \u201cunfortunately I\u2019m busy showing other clients properties right now\u201d and simply ignored my messages after.\r\n\r\nI still remember vividly one of the things Sarah said to get me to put down the deposit which was \u201cI\u2019d never let any of my clients move into a property looking like this\u201d. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing. \r\n\r\nDuring an entire year of my tenancy, there were endless problems with the property and I\u2019ve never heard any apologies from anyone from the St John\u2019s wood branch and felt like this needs to be said."

"I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah initially reached out to me and invited me to go view a few properties with her. \r\n\r\nI eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the false promises Sarah made to me repeatedly.\r\n\r\nThe false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be cleaned, made cleared of mould and re painted prior to my move in date. The false promises mentioned were made AT LEAST 3 TIMES with full confidence during viewing and Sarah made sure that all of them were done verbally and that there is no written statement from her as proof.\r\n\r\nWhat happened on my move in date could not be further from the lies Sarah passionately told me during viewing as you can clearly see from the photos. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date.\r\n\r\nI called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being \u201cEwww Eww\u201d and \u201cunfortunately I\u2019m busy showing other clients properties right now\u201d and simply ignored my messages after.\r\n\r\nI still remember vividly one of the things Sarah said to get me to put down the deposit which was \u201cI\u2019d never let any of my clients move into a property looking like this\u201d. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing. \r\n\r\nDuring an entire year of my tenancy, there were endless problems with the property and I\u2019ve never heard any apologies from anyone from the St John\u2019s wood branch and felt like this needs to be said."

"AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!\r\n\r\nI have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general!\r\n\r\nThe only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract!\r\n\r\nBe prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility.\r\n\r\nThe maintenance team are appalling.\r\n\r\nI have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them.\r\n\r\nMy Maintenance issues:\r\n1. Blown Sockets\r\n2. Window handle is rotten and broken\r\n3. Mould\r\n4. Blocked Sink\r\n5.Toilet that does not flush properly\r\n6. Toilet loose from the floor\r\n7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot\r\n8. Washing machine not working\r\n9. Oven not working\r\n\r\nIn the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation.\r\n\r\nI also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2.\r\n\r\nI am so happy that my tenancy is over. I will NEVER again rent through Foxtons.\r\n\r\nI have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)"

"AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!\r\n\r\nI have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general!\r\n\r\nThe only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract!\r\n\r\nBe prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility.\r\n\r\nThe maintenance team are appalling.\r\n\r\nI have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them.\r\n\r\nMy Maintenance issues:\r\n1. Blown Sockets\r\n2. Window handle is rotten and broken\r\n3. Mould\r\n4. Blocked Sink\r\n5.Toilet that does not flush properly\r\n6. Toilet loose from the floor\r\n7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot\r\n8. Washing machine not working\r\n9. Oven not working\r\n\r\nIn the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation.\r\n\r\nI also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2.\r\n\r\nI am so happy that my tenancy is over. I will NEVER again rent through Foxtons.\r\n\r\nI have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)"

"AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!\r\n\r\nI have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general!\r\n\r\nThe only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract!\r\n\r\nBe prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility.\r\n\r\nThe maintenance team are appalling.\r\n\r\nI have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them.\r\n\r\nMy Maintenance issues:\r\n1. Blown Sockets\r\n2. Window handle is rotten and broken\r\n3. Mould\r\n4. Blocked Sink\r\n5.Toilet that does not flush properly\r\n6. Toilet loose from the floor\r\n7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot\r\n8. Washing machine not working\r\n9. Oven not working\r\n\r\nIn the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation.\r\n\r\nI also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2.\r\n\r\nI am so happy that my tenancy is over. I will NEVER again rent through Foxtons.\r\n\r\nI have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)"