Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.22

4.2 Rating 138 Reviews

78 %

of reviewers recommend Foxy Locks

4.2

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

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Foxy Locks 5 star review on 10th April 2025

335

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed in 21 of August for destination Marbella, Spain. Now we are in 17 of September. As of today, I have not received the package, nor have I received any updates regarding its delay. I have checked with the shipping carrier and there seems to be no additional information available on the whereabouts of the package. I would appreciate it if you could investigate the matter promptly and either ensure the delivery of the package or process a full refund. Please let me know the next steps as soon as possible.”

Helpful Report

Posted 7 months ago

Dear Stefana,Thank you so much for taking the time to share your feedback about your recent experience with Foxy Locks. We truly appreciate hearing from our valued customers like yourself. Firstly, we sincerely apologise for the delay in receiving your order placed on 21 August for the destination Marbella, Spain. It is disappointing to hear that you have not yet received your package, and we understand how frustrating this must be for you. We completely understand your concerns, and we assure you that we are taking this matter very seriously. We will thoroughly investigate the issue and work closely with our shipping carrier to determine the whereabouts of your package and ensure its delivery as soon as possible. In addition, we want to make it right for you. We understand that this delay has inconvenienced you, and we sincerely apologise for any inconvenience caused. We would love to know how we can make things better for you. Please let us know if there is anything specific we can do to resolve this matter and improve your overall experience with Foxy Locks. We will do everything within our power to rectify this situation promptly. Our team will be in touch with you shortly to provide you with an update on the progress and the next steps regarding your order. Once again, our sincerest apologies for any inconvenience this may have caused. Thank you once again for bringing this matter to our attention. We truly value your feedback and appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to us. Warm regards, Customer Support Team Foxy Locks x

Posted 7 months ago

“The clips didn’t work - I threw them away”

Helpful Report

Posted 7 months ago

Hello, Thank you so much for taking the time to share your experience with us at Foxy Locks. We truly appreciate your feedback and apologize for the inconvenience you encountered with the clips you received. We understand how frustrating it must have been to deal with non-functional clips, and we are truly sorry for the inconvenience caused. We strive to deliver top-quality products to our valued customers, and it seems we fell short in this instance. Your feedback is extremely valuable to us, as it helps us identify areas for improvement. We would sincerely appreciate it if you could kindly let us know how we can make things better and ensure that this issue does not occur again in the future. Your insights will help us enhance our products and provide a more satisfactory experience for our customers. Once again, we extend our heartfelt gratitude for your valuable feedback, and we look forward to hearing from you soon. Best regards, Team Foxy Locks x

Posted 7 months ago

“Je n'ai jamais reçu le colis et le service client ne m'a jamais répondu”

Helpful Report

Posted 8 months ago

Dear Laurie, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate customers like you who share their thoughts and help us improve our service. At Foxy Locks, we strive to provide excellent customer service and ensure that every customer's needs are met. We take your feedback very seriously and are committed to making things right. In order to rectify the situation, we would love to know how we can enhance your experience and resolve any outstanding issues. Laurie, we genuinely appreciate your understanding and would be grateful if you could share specific details about what occurred or any suggestions you may have. By doing so, you will assist us in identifying areas for improvement and enable us to offer a better service to you and our valued customers in the future. Once again, thank you for sharing your feedback with us. We are truly sorry for any inconvenience caused. Lots of love, Team Foxy Locks x

Posted 8 months ago

“Very poor color descriptions”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We truly appreciate customers like you who take a moment to let us know about their experiences, as it helps us improve our products and services. We sincerely apologise for any inconvenience caused due to the very poor colour descriptions. We understand how vital it is for our customers to have accurate information about our products, particularly in terms of colour representation. We would greatly appreciate it if you could kindly provide us with more details regarding the issues you faced. This will help us assess the situation and work towards making things better for all our customers. Your valuable insight is crucial to our continuous improvement, and we value your opinion. Once again, we apologise for any disappointment you experienced and assure you that we are committed to enhancing our colour descriptions and overall customer satisfaction. If there is anything specific you would like us to focus on or any additional feedback you'd like to share, please do not hesitate to reach out to us. We are here to listen and ensure that you have the best possible experience with Foxy Locks. Thank you again for sharing your thoughts with us. Your support and understanding mean a lot to us. Lots of love, Team Foxy Locks x

Posted 8 months ago

“I already wrote a review twice. I didn't like the pony tail. While the hair was lovely it just does not stay in my hair at all. I don't think I will ever be able to wear this. I cannot, for the life of me, secure it tight enough in my hair!!!”

Helpful Report

Posted 9 months ago

Dear Terry, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate your openness and honesty, as it allows us to identify areas of improvement and make necessary changes. We sincerely apologise for the issues you encountered with the ponytail you received. Your feedback regarding its staying power is extremely valuable to us, as we continuously strive to offer products that meet our customers' expectations. We understand how frustrating it is when a hair accessory does not stay securely in place, and we apologise for any inconvenience caused. To ensure we can make things better for you, we would greatly appreciate your insight into how we can improve the design or functionality of our ponytail. Your suggestions or specific areas you believe we should focus on would be tremendously helpful. Thank you again, Terry, for bringing this to our attention. Your feedback matters greatly to us, and we are committed to continuously improving our products and services. If there is anything else we can assist you with, please do not hesitate to reach out to us. Lots of love, Team Foxy Locks x

Posted 9 months ago

“Used there tape remover, it awful leaves such an oily feel on the hair! Leaving me having to completely wash and dry both extensions and hair not impress at all. Won’t be ordering again. Will go back to what I was using.”

Helpful Report

Posted 9 months ago

Dear Stacey, Thank you so much for taking the time to share your feedback on your experience with Foxy Locks. We truly appreciate your honesty and are grateful for customers like you who help us improve our products. We apologise for the inconvenience caused by our tape remover. We are sorry that this was not up to your expectations and left you feeling unimpressed. Your satisfaction is of utmost importance to us, and we want to make things right. We would love to hear more about your specific concerns and how we can improve. Is there anything in particular that you would like us to address? Your input will play a crucial role in enhancing our product and ensuring a better experience for our customers. Once again, thank you for bringing this matter to our attention. We value your loyalty and hope to have the opportunity to regain your trust in the future. Lots of love, Team Foxy Locks x

Posted 9 months ago

“I have been ordering Foxy Locks clip in hair extensions and ponytails for the last 4 years and the price has considerably gone up, but unfortunately the quality has gone down. The last ponytail I received was very thin and the hair was shedding immediately. I also only get 1 months wear out of the ponytails as they start matting up and going all frizzy and the colour fades. I’m now trying another brand to see if the quality is better, but Foxy Locks have definitely lost me as a customer.”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate customers like you who provide valuable insights to help us improve our products and services. We constantly strive to provide our customers with the best products, and we are truly sorry that we fell short of your expectations this time. We truly value your loyalty as a long-term customer, and it saddens us to hear that we have lost your trust. We are committed to making things right and would love to hear more about your experience and how we can make improvements. Your feedback is essential in helping us address these issues and ensure that our products consistently meet the highest quality standards. Please can you kindly contact us at help@foxylocks.com? Once again, we apologize for any inconvenience caused and appreciate your honesty. If there is anything specific you would like to share or any suggestions you have for us, please feel free to reach out. We are always here to listen and take the necessary steps to enhance your future experience. Thank you for your understanding and support. Kind regards, Team Foxy Locks x

Posted 10 months ago

“Highly disappointed with the service received. And lack of customer empathy/ support. Being accused of lying when attempted to return an item. And refusing to provide either a refund or replacement item. The item which came seemed like it had not been packaged correctly or sent out incorrectly. I have been advised that I had broken the seal on the item and due to this the item needed to be returned to me. The items had been sent out with broken seal which is the reason for the return. However foxy lock have refused the return, advising I should have also emailed or phoned them. I had phoned them but due to the weekend they were closed, even though I had submitted refund reason online. They stated this was insufficient. This was my first time purchasing extensions and my sister recommended foxy lock due to the quality of the hair. I am only reviewing based on my personal experiance, I had asked for a manager phone call me to talk through the rational. To which the response was I had been speaking to one via email. And I have had no further communications since. However they are still waiting to return the item to me. And item which is faulty, to which they believe to have been used, and they are wanting me to then accept a return for an opened fault item.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your feedback with us, we are very sorry to hear you have been disappointed with the customer service and return process on this occasion. We can see from your contact with our team unfortunately we have been unable to accept your return as the hygiene seal has been broken and the hair smells of a pollutant. As stated on our website & the return form, all items must be returned unopened without any smell of pollutants within 30 days of receipt to be accepted for a refund. We have very strict dispatch processes in place prior to shipping and we can assure you we would not have sent the item to you in this condition. Unfortunately as your return doesn't comply with our policy, we have had to refuse this and we will await your reply in regards to organising this item to be sent back to you. Please kindly get back in touch at help@foxylocks.com if you have any further queries or questions in regards to this. Kind regards, Team Foxy Locks x

Posted 10 months ago

“Terrible customer service. No option to return unused product back for a refund to your bank account. Contacted customer service and no reply. Stuck with extensions I can’t use”

Helpful Report

Posted 11 months ago

Dear Rosie, We are very sad to see you have left us a negative review. Unfortunately we have been unable to locate any contact from you, we have reached out to you via email to assist you further with returning your item. All items can be returned unused within 30 days of receipt for a refund or exchange, we have provided instructions in our email on how to return your item. If you have any further questions, please do not hesitate to contact us at help@foxylocks.com and we would love to assist you. Kind regards, Team Foxy Locks x

Posted 11 months ago

“Really disappointed with the customer service received from foxy locks after receiving a faulty item. To return this item has been an absolute pain. The returns portal has been down and I was advised to pay out of my own pocket to arrange a collection I visited two different courier delivery options who refused to take my parcel as the label was not a correct QR code label and needed to be printed in which I don’t have a printer I was even advised to ask my neighbour if they could print a label for me which I find crazy! This is so disappointing as I am a regular customer of foxy locks and have bought extentions for years and never had any issues with the quality. This one occasion where they had an issue has been such a painful experience to try return. Finally I’m being sent a label in the post but this has been on going back and forwards for weeks why can’t a return process be straight forward.”

Helpful Report

Posted 11 months ago

Hi Frankie, We are very sorry to hear you have been unhappy with your shopping experience with us on this occasion. Our team will always aim to provide only the best service for our lovely customers and we apologise that we have fallen short of your expectations. If you require any further assistance with returning your item, please kindly get back in touch and we would love to resolve this for you. Kindest regards, Team Foxy Locks x

Posted 11 months ago

“Sent the wrong length to me despite ‘checking before sending’. Order won’t arrive on time for my holiday now.”

Helpful Report

Posted 11 months ago

Hi Elecia, We are very sorry for any inconvenience this has caused and we would love to resolve this for you. Please kindly contact us at help@foxylocks.com if you would like any further assistance with this matter. Kindest regards, Team Foxy Locks x

Posted 11 months ago

“The ponytail I ordered was of very low quality, very very thin hair, for the price you pay it is not worth it! I got the ponytail in 22inches / vanilla frappe. The only thing worse than the hair was the customer service. You need to pay for returns. Don’t be fooled by them.. low quality hair and even worse customer service. Never would I order again”

Helpful Report

Posted 1 year ago

Dear Zara,Thank you so much for taking the time to provide your valuable feedback on your recent purchase from Foxy Locks. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to extend our most sincere apologies for the disappointment you experienced with the low quality of the ponytail you received. We understand that the hair was thinner than expected, especially considering the price you paid, and for that, we are truly sorry. Furthermore, we deeply regret that your experience with our customer service did not meet your expectations. We understand that having to pay for returns could be frustrating, and we apologize for any inconvenience this may have caused. Upon receiving your return, our team confirmed that the item sent was as advertised therefore we were unable to offer a free return on this occasion. Please rest assured that we take these concerns seriously and are committed to providing a better customer experience. Kind regards, Team Foxy Locks

Posted 1 year ago

“One of the WORST products I have ever used. I didn't want to leave this review but I need everyone to know that the tape remover takes a VERY long time to work and my fingers were aching after I did just 3 tapes. In the end I had to combine oil and use some of my old brand to remove it. Customer Services were awful & the spray smelt awful, very chemical and no oils or softening properties...the brand might look good but it does absolutely nothing! Very very disappointed 😞 and will never return.”

Helpful Report

Posted 1 year ago

“Je ne l’ai pas reçu et pas de trace d’avis de passage”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear this. Please can you contact our team with your order number at help@foxylocks.com so we can assist you further with this? Kind regards, Team Foxy Locks

Posted 1 year ago

“Received faulty item and issue wasn’t taken seriously”

Helpful Report

Posted 1 year ago

Foxy Locks is rated 4.2 based on 138 reviews