Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.73

2.7 Rating 229 Reviews

39 %

of reviewers recommend Freddie's Flowers

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Metrics

2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor customer service. Flowers delivered to wrong address and I am left to locate them. When I do they are dehydrated and far too many emails later their approach is if the flowers aren't all wilted (you need to send lots of photos) then the hassle and inconvenience they caused you doesn't warrant a refund. Not a service worth having!”

Helpful Report

Posted 3 years ago

“Can’t cancel account sent me flowers that hasn’t been paid for! And now expecting to paid £25 for flowers that are weathered and died and lifeless not worth the money at all! You can’t deactivate the account have to through email that they don’t answer”

Helpful Report

Posted 3 years ago

“Freddie's Foliage.... £25 for 3 flowers and lots of eucalyptus is a con”

Helpful Report

Posted 3 years ago

“Sent as a gift, within 3 days the greenery had brown tips, the flower heads outers were turning brown before the flowers opened. Even when we opened the box they looked dull and lifeless. Not impressed at all, this is my first experience with this company, and I certainly will not recommend them to anyone. Fresh flowers from your local shop every time.”

Helpful Report

Posted 3 years ago

“WARNING! WARNING! WARNING! This company claims it is not a subscription service that you sign up to but that's exactly what it is. It is incredibly difficult to cancel as there isn't a cancellation button on your account details. I have (so far) emailed three times asking for them to cancel my subscription but without even the courtesy of any acknowledgement, let alone confirmation. You have been warned - buy from them at your peril.”

Helpful Report

Posted 3 years ago

“I live near Saffron Walden and on two occasions since I have been ordering flowers from Freddie one look at the box told me they would not last the week. This week was a case in point. My three stocks died within three days and one of the antirhinums is looking very sickly. My daughter who lives in Islington has a weekly delivery and her flowers last well into the second week. Thus I believe those of us who live in the sticks are not getting flowers in their prime. I am going to give Freddie a couple of more shots and if the flowers are still found wanting I will cancel my subscription however hard it is. When I have roses in my delivery they last a maximum of five days, notwithstanding they are usually gorgeous. Incidentally two weeks ago I bought a £10 bunch of lovely flowers from Tesco and some of them are still looking reasonable. Way to go I think!”

Helpful Report

Posted 3 years ago

“The flowers started off good value (about a year ago) but now pretty much look like a standard £10 bouquet of flowers from the supermarket (arguably even worse), plus an extra bit of long foliage. For £25, certainly not worth it. Ours have shown up damaged consistently but we kept giving them another go. Finally made the decision to cancel subscription.”

Freddie's Flowers 1 star review on 5th May 2021

Helpful Report

Posted 3 years ago

“Impossible to cancel. 1. Emailed them to cancel but they said they can't locate my account - you have my email address. 2. Tried to reply them with my account details - and guess what? Their inbox is FULL and so they cannot receive any incoming messages. How ridiculous is this company?”

Helpful Report

Posted 3 years ago

“am very disappointed with this experience from freddies flowers,which i was not expecting. I signed up to recieving flowers early in the week,which the website showed the flowers will be delivered on friday (02/04/2021).i thought perfect nice start to the weekend. I called up today at 17:00pm to confirm they are still being delivered as the recipient has been at home all day waiting for them with her children.Only to be told that delivery date was yesterday (which no delivery was made anyways) ,and i can arrange a replacement for Wednesday.That did not make any sense to me,why would your website show incorrect information, which i checked today showed as flowers being delivered today. I said to your colleague which i believe her name was Molly, who is going to compensate for the incorrect information, inconvenience and time spent at home waiting for a non existent delivery. to which she said she can send out a vase as goodwill with my next delivery of flowers, but no replacement of flowers will be sent.how is that a gesture of goodwill?? I am really really dissapointed with this experience.I expected more as im always seeing freddies flowers on my social media.”

Helpful Report

Posted 4 years ago

“I cancelled my plan due to sheer cost, only to receive a copy of an internal email insulting me, to which "Freddie" tells me nothing was meant by it... I wasn't going to post anything online, however the fact that they did nothing about this email, but on top of that I got a call today asking if I wanted to sign up again has pushed me to be a little annoyed. If you insult people and don't own up to it, try taking them off your call list!”

Helpful Report

Posted 4 years ago

“as so many have said here, I feel duped! I was given a free flowers code by a friend and found I had signed up to a weekly delivery.”

Helpful Report

Posted 4 years ago

“The first box arrived what a disappointment the flowers looked as though they had been in a fridge dropped over died before opening, they refunded my money.. Second flowers 2 weeks later they were exactly like the first box more off the same flowers nothing like you see on the tv advert maybe I need to contact them under trade disscription laws , they have promised to send more flowers and they seem to be what I have already recieved, not a mention of any roses or the ornamental flowers that you see in the advert...”

Freddie's Flowers 1 star review on 26th February 2021

Helpful Report

Posted 4 years ago

“I received my free flowers to try, and decided I just prefer to pick my own flowers out. They don't have an option to cancel via the website, one must call or email. I emailed to cancel, didn't get any response yet still just received another bunch and charge to my account. I don't recommend one signs up for this service!”

Helpful Report

Posted 4 years ago

“I have received 2 lots of flowers the first yellow submarine were stunning the second selkies siren were disgusting box was ripped stems were snapped and all had to be binned by 4th day even though yellow ones were still ok my son and his partner ordered them I have not had the heart to say how much of their money has been wasted”

Helpful Report

Posted 4 years ago

“Impossible to cancel. Terrible customer service.”

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Posted 4 years ago

“Scam. Falsely took my bank details. Avoid avoid avoid”

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Posted 4 years ago

“The flowers are very nice but how sad that the customer service is terrible. They are extremely unhelpful over the phone. I had reoccurring deliveries set up with them last year, before and a few times the flowers did not arrive and when I called could never prove that. Tried to cancel and they took forever. Next year made a mistake ordering a gift. And guess what they do not tell you what is the contents. Randomly I checked online and it had lillies. The recipient is allergic to lillies. Worse thing they said they cannot replace flowers for people who have allergy or simply delay to the following week when the arrangement does not have the allergen. So it will a rather awful gift now to arrive. Not inclusive and completely inflexible and insensitive. Waste of money. Please watch out with them”

Helpful Report

Posted 4 years ago

“Do not sign up to this, their website is a joke and customer service is even worse. Do not give them your bank details!”

Helpful Report

Posted 4 years ago

“Seem to have been scammed into a subsciption like everyone else on here. Was given a code for a free bunch however you are automatically subscribed and immediately charged for your next bunch so they are not free. Emailed to cancel subscription and no response so that you have to call and are then given the "hard sell" to stay in the subscription. Not really fair to market as free bunches.”

Helpful Report

Posted 4 years ago

“Scam artists. They mislead the public by saying they are not a subscription service, but they do sign up up for a subscription and charge you, and you don't realise until they have already sent the flowers. A waste of time and an exorbitant price for what it is. Do not recommend.”

Helpful Report

Posted 4 years ago

Freddie's Flowers is rated 2.7 based on 229 reviews