Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.57

1.6 Rating 168 Reviews

15 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 168 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 4 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST CAR INSURANCE COMPANY DONT GO WITH THEM, THEY REFUSED TO REINBURSE FOR THE 6K MILES I DIDNT USE, THEY DIDNT SEND OUT MY POLICY BY LETTER WHEN ASKED 100 TIMES, THEY IGNORED MY COMPLAINT AVOID AT ALL COSTS”

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Posted 1 year ago

“I had a really bad experience with this insurance. After doing the insurance they began to ask me for documents almost every DAY. After submitting the documents they requested they kept asking me for the same document. even with the addition of other documents. I was basically was treated like a criminal. After two weeks i was forced to cancel this insurance at the expense of my own money. They even threatened to cancel my insurance because I went to work at 5 in the morning and they said it was a bad time to walk and at 11 in the evening when he got home that I had my afternoon shift. They pass my policy to a credit company, now I have to pay the insurance plus the interest to the credit company. They never told me they will pass my policy to an insurance company. Date of experience: February 18, 2023”

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Posted 1 year ago

“Worst Company, plz plz do not get insurance from such type of insurance company who is not refunding your money after cancellation. Same so many reviews shows that they are WORST in CLAIMS, PLZ PLZ BE CAREFULL. Today I had to raise complaint to Financial Ombursement. Hopefully they will lawfully CLOSE that company.”

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Posted 1 year ago

“What went wrong, the same thing that the people that asked me to try as they are the party that had an insurance problem. My brief 3 calls today 25th Aug were a disaster. Each person spent 10mins going through security then after hearing what I wanted to ask was told I would be transferred I said not to transfer me just listen,that was ignored and after a few rings I was disconnected. In the matter of 1/2an hour this happened 3 times. Personally I believe this to be a scam company and should you be insured with them you may find that you might not be insured. If the other reviews are to be believed about this company this is a big problem for whoever needs insurance and honesty. I will be contacting the FCA and Uswitch as they advertise these brokers.”

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Posted 1 year ago

“I received a renewal letter from them and my premium had risen by 69% on last year. I used their WhatSapp chat to ask them why this was the case seeing as I've made no claims and have 9+ years of NCB. I received an automated message from DOM asking me what my question was (thought I'd just typed that} I copy and paste the same question and got the same reply. Needless to say I never heard from DOM. I phoned to ask why my premium had risen so sharply. The lady told me that premiums in general had gone up (by 69%???) and that there were probably increased risks to take into consideration. I asked what these increased risks were but she was unable to tell me. I cancelled my automatic renewal and found a much better deal with another insurer for slightly more than I had paid (which is to be expected to a certain degree) and with their premium package which covers for more things than my policy with Freedom Brokers. Make your own minds up folks.”

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Posted 1 year ago

“Freedom brokers canceled my policy due to them not being able to take a payment from my account, but they never tried to contact me to let me know. Now I have a fine of £150 and not insurance but they are impossible to get hold of. Web chat is closed but says its open on a Saturday and don't respond to emails. Please do yourself a favour and DO NOT use them.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY!!!! There is nothing good to say, they took my money then cancelled my policy with a charge of over 150.00 due to not supplying docs. they emailed me a letter that I was unable to access 4 days after it was written. No good trying to call them staff cannot / pretend they cannot hear you and hang up, the chat bot is useless AI as they usually are, they put you through to an agent who ends chat without talking to you! Result 162.00 charge for there incompetence, lack of usable website, staff do not care. They are robbing people and they know it!!! Dont take my word for it read they other 73 reviews that basically say the same!! Such a shame 1 star is not available”

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Posted 1 year ago

“TO any one thinking of using this insurance. Dont..bad move thay are bad scams an you will loose your money”

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Posted 1 year ago

“Auto renewed my insurance for another year although I'd rung them telling them twice that I wasn't renewing. The third time I rang a guy was blantly pretending to type my issues, which I assume won't be carried out and was rude. I've also contacted Premium Credit and told them the situation and they have helped by cancelling the policy their end. I'm still waiting on my NCB certificate, if I don't receive any communication from them within a week I'll be going to the insurance ombudsman.”

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Posted 1 year ago

“STAY CLEAR OF THIS COMPANY , charged loads to change an address can never get hold of them very poor customer service AWFUL”

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Posted 1 year ago

“Been ripped off too . They don't answer the phone or reply to emails. They are a scam”

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Posted 1 year ago

“legal scam company action 365 both connected dont go anywhere near these insurance brokers”

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Posted 1 year ago

“I’ve just insured my car with these thieves. They kept pestering me about documents that I sent in ages ago so I phoned them. I explained the situation with my no claims and they charged me £40 fee for making a change. And also my premium went up by £450!!! The man on the phone said can I have your long card number in case we don’t have it so I stupidly gave him it and he tried to take the money without my permission!!! Luckily they didn’t get it. Definitely avoid this company. I paid £120 deposit and they won’t return it even though I’m in the cooling off period!!!”

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Posted 1 year ago

“Absolutely not happy. I cancelled my insurance it tooks 10 days, after these 10 days they just send the money in the bank but they kept 275£ for not even a month for just 23 days. They did not informed me of why the kept that money, no brwakdown of the cost. Also terrible customer service as to call them it took me 45 mins on the phone and the live chat they have some automatic messages they send through ugnot even reading what yoh are asking them.”

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Posted 1 year ago

“No comments thanks”

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Posted 1 year ago

“In 21 years of driving this has to be the worst company ever to deal with. Initially took cover out and was told will receive plug in for car. However I cancelled policy with in 24 hours of taking cover. Was told by 1 of the idiots On live chat I will be full reimbursed provided I could prove I had insurance cover for the same vehicle. Proof was sent. 6 days ago Today I get a refund of poxy 45. I paid 130. I've just referred this to my bank who.will be claiming back.every penny. If you want insurance plz shop.around. stay away from these imbeciles. If I could give a review of minus 5 that will.still be generous”

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Posted 1 year ago

“Telematics device doesn't work and can't get hold of anyone on phones. They say they know wait is long because lots of devices arent working so line busy so best to pay another £40 and get new device. Phone line said 'not available last week' and webchat was down. No reply to my emails either. Awful customer service and still can't login to get policy documents.”

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Posted 1 year ago

“stay clear of this company ombudsman couldn't help they just clever isurance brokers just staying inside the law they will cancel your policy and blaim you dont try buying cheap insurance and dont go through a broker called freedom brokers”

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Posted 1 year ago

“False claim made against my policy even though I have proof of no accident?”

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Posted 1 year ago

“Terrible company avoid at all costs. My car was stolen in December tried calling them but was left on hold for 5 hours after a female only asked for my postcode and nothing else after which the call got dropped!!!!!! Yes 5 hours!!!! Contacted them on WhatsApp that was no help so I emailed them and explained that the insured car has been stolen... and guess what still no response as of 8th Feb 2023 and that was in December 2022!!! AVOID AVOID AVOID”

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Posted 1 year ago

Freedom Brokers is rated 1.6 based on 168 reviews