Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.57

1.6 Rating 168 Reviews

15 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 168 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 4 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever company I've had car insuranve with. They've cancelled my policy two weeks prior to informing me by email. Luckily i dont drive often. I'd say avoid them at all costs.”

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Posted 1 year ago

“I took the car insurance recently. So far so good . I can't complain of their services.”

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Posted 1 year ago

“Terrible company”

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Posted 1 year ago

“⁩ Add a photo Freedom Brokers 1.5 (289) Insurance broker in Cheadle, EnglandClosed OVERVIEW UPDATES SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 1.5 (289) Reviews Allcompany 94 policy 75 email 33 fee 33 +6 Sort by Most relevant Newest Highest Lowest Matt Local Guide·52 reviews·22 photos 4 minutes ago NEW Worse company anybody could ever deal with, they take money out of your bank account as and when they like... the took my monthly instalment but then throughout the months where taking 10's and 20' here and there!!! Canceled my policy and …More 2 Jenny Wood 2 reviews 7 minutes ago NEW Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out …More 3 aj ms 3 reviews a day ago NEW Just avoid 100% choose a good insurer. One star is to high for this company. Arman Zolrahmi Local Guide·22 reviews·1 photo a day ago NEW Please avoid. Just interested in taking money, not interested in helping customers. Complete lack of compassion at such challenging times. Ash James 8 reviews a day ago NEW Don't do it! So I changed address to move in with my sister because my mum died and I needed support. …More Rowan Fell 2 reviews 2 days ago NEW AVOID. Insured my van for £450 up front. 6 months into my policy I am looking to start converting it to a camper which they won't cover. Cancellation fees are £75, plus another £50, plus some other made up fee (something about charge for …More Stephen Payne 2 reviews 2 days ago NEW Customer service rings and rings, naff Casio classical plays and plays; Picture a broom cupboard with a dusty old phone and a skeleton. Replaced by a Chat-Bot that is mental and will make the most patient of people utter the top5 …More Peruga A Local Guide·17 reviews 3 days ago NEW Good and friendly team Joe Wallis 2 reviews 4 days ago NEW AVOID AT ALL COSTS Wouldn’t even give them one star and as most people have said, I wish I’d read …More George Goldspink 1 review 5 days ago NEW The worst insurance company imaginable. Michael Ford 2 reviews a week ago NEW One of the worst companies I’ve dealt with - avoid!! charlene Cameron Local Guide·61 reviews·61 photos a week ago NEW Simple to use Paucar Tambo Local Guide·88 reviews·76 photos 2 weeks ago NEW (Translated by Google) Trustworthy (Original) Confiable Oliver Windsor 1 review·5 photos 3 weeks ago NEW Absolute joke of a company. You’ve got more chance of getting in contact with the tooth fairy. Avoid them Kenneth Mcquillan 1 review 3 weeks ago NEW DO NOT USE!!! You struggle financially and attempt to resolve it and the advisor laughs at you when your explaining your issues. Paul Cooper 1 review·8 photos 3 weeks ago NEW Cancelled my insurance repeatedly, saying I had a IN10(driving with no insurance)which I’ve never had ever, then said I didn’t declare my SP30 when I’ve repeatedly told I have one, and the check the government website anyway so say you …More Caroline Jones 11 reviews a month ago Poor customer service. Telephone lines only work for limited hours and not at weekends. Callback service does not work. Number selection does not work. They don't respond to emails. They use Action365 and Pukka for claims. This company should be avoided until they sort out their issues. 1 safe ali Local Guide·17 reviews·2 photos a month ago Why it is not Possible to give no star google?!!. I have paid too much money for my insurance and once have an accident they decided not to renew for me. …More vishnu k.u 5 reviews a month ago Very bad service Barry Jenkins 5 reviews·11 photos a month ago My brother had his car insurance with this pathetic company they kept sending him emails over and over again saying they were going to cancel his policy because he didn't upload proof of his no claims not just that also because he didn't …More Jenny Wood 2 reviews 7 minutes ago NEW Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out the first installment from my bank account! I called a second time and spoke to the same person, David, who assured me this was his mistake and he would get it corrected and backdate the cancellation so my installment would be refunded. This, I was understanding of, it was a mistake but he was going to correct it. However, come the 12/01 i still jadnt received a refund and they took a second installment from my account!! They also had the nerve to take £25 out of my account for not signing my credit agreement! The agreement which was cancelled in November! I rang AGAIN, and was told they could only refund the first installment due to them not having the credit back from the credit company (premium credit) for the second payment. I don't see how this was my problem. At this point it should've all been refunded and sorted between the two companies due to it being their mistake, not mine. After 7 calls to this company I was fobbed off time and time again with lies and false promises to get me off the phone. David, Nicola, and Vicky all had no problems pretending to help me. I was most recently assured the money taken wrongly would be in my account by 23/01 latest. I rang on this day to be told it would be 24/01 LATEST. Here I am on 25/01 still out of pocket of OVER £200 and being told "oh we don't know how long it takes for money to go back into an account" by the same person who gave me a date to expect to receive it!! I have also asked many times for emails to be sent confirming what we'd spoken about or calls back and have received NOTHING. I am absolutely appalled and horrified that this company is allowed to operate. WORKS ALONGSIDE PREMIUM CREDIT WHO ARE THE EXACT SAME, FALSE PROMISES AND NO MONEY IN MY ACCOUNT. ALL BECAUSE OF A MISTAKE THEIR EMPLOYEE MADE. Stay clear of this company unless you have never ending patience and enjoy your money being taken unlawfully.”

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Posted 1 year ago

“Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out the first installment from my bank account! I called a second time and spoke to the same person, David, who assured me this was his mistake and he would get it corrected and backdate the cancellation so my installment would be refunded. This, I was understanding of, it was a mistake but he was going to correct it. However, come the 12/01 i still jadnt received a refund and they took a second installment from my account!! They also had the nerve to take £25 out of my account for not signing my credit agreement! The agreement which was cancelled in November! I rang AGAIN, and was told they could only refund the first installment due to them not having the credit back from the credit company (premium credit) for the second payment. I don't see how this was my problem. At this point it should've all been refunded and sorted between the two companies due to it being their mistake, not mine. After 7 calls to this company I was fobbed off time and time again with lies and false promises to get me off the phone. David, Nicola, and Vicky all had no problems pretending to help me. I was most recently assured the money taken wrongly would be in my account by 23/01 latest. I rang on this day to be told it would be 24/01 LATEST. Here I am on 25/01 still out of pocket of OVER £200 and being told "oh we don't know how long it takes for money to go back into an account" by the same person who gave me a date to expect to receive it!! I have also asked many times for emails to be sent confirming what we'd spoken about or calls back and have received NOTHING. I am absolutely appalled and horrified that this company is allowed to operate. WORKS ALONGSIDE PREMIUM CREDIT WHO ARE THE EXACT SAME, FALSE PROMISES AND NO MONEY IN MY ACCOUNT. ALL BECAUSE OF A MISTAKE THEIR EMPLOYEE MADE. Stay clear of this company unless you have never ending patience and enjoy your money being taken unlawfully.”

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Posted 1 year ago

“I urge you not to consider this company. As most of the reviews state, they are scammers and totally ruthless. I have raised a complaint with my credit card company and if they fail to return ALL my money, I shall be escalating the matter to the Insurance Ombudsman. A completely dishonest company such as this must not get away with treating customers in this manner. Goodness knows how they treat customers who take out a policy with them and have to make a claim.”

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Posted 1 year ago

“Phoned up on Friday to cancel my policy and the person I spoke to said it's cancelled. I phoned up today and it wasn't so I had to do it again. They've told me my money should be in my bank in 5 to 10 day's let's just see if it is. As for the black box I sent back iam not holding my breath getting the £40 back. It's really knocked me sick and feeling down.”

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Posted 1 year ago

“Thieves pure and simple.Had my money then cancelled policy for nothing.Dont use these scammers .I will not pay them 1 penny in charges”

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Posted 1 year ago

“Scam. Take your money then cancel your policy and charge you for it Action fraud involved.”

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Posted 1 year ago

“i have been using this company for only a year now , its been nightmare,my car got stolen , i repored and updated all the relevant documents to the company and its been 3 months now, they havent bothered to ring me not even once,they wont answer phone calls ,keep you on waitiing for 3 hours on waiting . its a rip off please stay away or you will regret it .”

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Posted 2 years ago

“Honestly I'm so happy with the service from this company unfortunately I had to cancel my policy with them because my fault but without any problems they cancelled my policy and refund my money.”

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Posted 2 years ago

“I was brought a policy and i was so confused about black box then i was call in customer service he explained but he didn’t ask me about mile then again struggling for update mile then chat in customer service with laura she took another charge for their department mistake. If there has options for zero star i will give them. If anyone read my comments please do buy this policy”

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Posted 2 years ago

“Gave me 7 days notice of cancellation. Extortionate cancellation fees Would never use them again or recommend to others. This is a huge scam.”

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Posted 2 years ago

“Short simple satisfaction SUCSES SSSS”

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Posted 2 years ago

“YOU CAN SAY THAT AGAIN I HAVE BEEN DONE OVER WITH THIS COMPANY SAME AS THE REST OF YOU TOOK MY MONEY THEN CANCELLED MY POLICY SAYING THEY WANTED PROOF OF NO CLAIMS CERTIFICATE DINT RECEIVE ANY KIND OF EMAIL ASKING TO PROVIDE DOCUMENT I HAVE 20 YEARS NO CLAIMS NEVER IN MY 35 YEARS OF DRIVING GETTING INSURED THIS IS AND MUST BE A SCAM COMPANY I PAID £560 FOR MY POLICY THEY RETURNED £350 THEY WILL MAKE MORE PROFIT WITH CANCELLATIONS THEY WONT HEAR THE LAST OF THIS I PAID BY VISA SO I WILL HOPE THAT THEY CAN DEAL WITH THIS COMPARE THE MARKET SHOULD HOLD SOME RESPONSIBILITY FOR HAVING THEM ON THERE SEARCH ENGINE ONE PIECE OF ADVICE I WOULD SAY IS ALL CONCORDANCE DELIVERED BY POST”

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Posted 2 years ago

“Clerical errors leading to collection teams. Evidenced on TWO separate occasions and now soon to be once more in court.”

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Posted 2 years ago

“This scam do not get your information for this website.”

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Posted 2 years ago

“Avoid at all costs. Use anyone other than these people. They make their money off cancellation fees and take unauthorized payments off your credit cards. Impossible to contact them and any email replies are automated useless rubbish. They need investigating.”

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Posted 2 years ago

“AVOID this company at all costs. They will take your full payment, then cancel policy and charge you ridiculous fees and you will end up with no Insurance. 🙄 Avoid Freedom Brokers insurance. They charged me £75 + £20 in fees. After I paid one year insurance £499.01. I had the insurance from 7 August 2022-01 Sept 2022. They've canceled the insurance. I am still waiting for a refund of £40 for their device that I already returned on the 5th Sept. They will cancel your insurance and charge you ridiculous fee AVOID them at all costs. They will bombard you with emails, will not reply to the emails back AND their staff don't even know what they doing.s Unless you want your insurance cancelled and pay fees for a nonexistent service. DO NOT PAY THEM A PENNY.”

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Posted 2 years ago

“Stay clear of this company. Customer service is zero i’ve been on the phone for 2 hours and spoke only to confirm my name DOB and address and i’m back on hold. Claiming i have a son called george who has emailed them and told them i have false information. This was about my no claims bonus they sent me an email to tell me they are cancelling my insurance on 7 days”

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Posted 2 years ago

Freedom Brokers is rated 1.6 based on 168 reviews