“Placed an order two days prior to the day that i needed the flower arrangement to be sent to the funeral home. I was guaranteed a 10 am time for the day that was confirmed. nobody bothered to contact me to let me know that they could not honor this. I contacted the funeral home to confirm to be told they had not received anything for the recipient,not to mention this was after the guaranteed time of 10am. today. I contacted customer service to be told they could not honor this. I will not make any more future purchases from this compay. Very poor customer service, and if you could not do it I should have been contacted prior to the scheduled time of 10am. Yo could haved reached out to me via email, phone etc. Like Where has the customer service went with these companies ? I am completely dissatisfied and this is unexceptable.”
“This company kept giving me the run around about my order. I originally had the flowers to be delivered to my mom’s job for an early Mother’s Day gift. She never received it so I had them try to send it to her home. To my surprise the order never came. I spoke with a customer service and they kept saying the order was delivered when it was not. Then he contradicted himself and would say just wait for a little while longer. I called back and spoke with another representative and I told him that I wanted a refund and had me on hold, then hang up. I called back again and they said it was delivered and I then asked for a refund. Waiting on my reimbursement.”
“Sent my mother flowers for Mother’s Day as a surprise. I received a email saying that they were delivered so I called. Imagine my surprise when she said she never got them, I called customer service and found out they were never delivered but my order still shows them as delivered. Never got an explanation of why they show delivered but was told they would be there the next day.”
“Paid for same day (but it was next day I wanted them) before 12pm, didn’t arrive. Called at 12:30, was told it will arrive at 1pm, asked if it doesn’t show should I call again to which they said “no don’t call again because it will arrive for delivery.” 1 pm comes, nothing. Still nothing so we call again at 3:30, was told it will be here at 4 pm. 4 pm comes, nothing I request refund and was told to please wait until 5pm, okay. I wait until 5, nothing. Call at 5:05 and was told wait until 6 and I said NO, and demanded a refund they kept charging and arguing and said “oh the florist couldn’t make it in time so it will be there tomorrow, I said no why wouldn’t you tell me that to begin with. Kept saying they will just give partial and it will be delivered tomorrow, no kept saying that they can’t give refund blah blah excuses!!! Never had to act like this before to a floral place! Scam! Don’t buy from them”
“I will never order from this site again.
The arrangement I ordered had pink daises and what was delivered was extremely disappointing. There were only roses and no daises. Nothing like the picture I selected and paid for. Do not order from this site.”
“2 little flowers were sent with tons of greenery called a Florist Designed arrangement. More like a flower cheap arrangement. They were to be placed at a cemetary plot for Mothers Day with NO GLASS VASE. Delived via Doordash with a glass vase and delivrey person put the entire vase/flowers onto the holder for flowers which will inevitably fall over and broken glass everywhere. I am not available to fix the issue as I dont live locally. I feel like florist take advantage of that situation and make poor arrangements. Thankfully I got a picture of the delivery via DoorDash driver.”
“Purchased flowers for my Mother's funeral. When the flowers arrived they were the wrong color missing the Palm Frongs in a cheap looking wicker basket. Looked nothing like the picture. When put with other flower that were sent to the service these flowers were very underwhelming and the family was very disappointed. I contacted the company via email. The first response was $26 dollars off which I found to be a slap in the face. So, I contacted them again and after a long conversation the gave me another $14 off so, $40 off the $120 order so, I paid $80 for something I didn't order and even worse the flower arrangement that was sent was the worse looking arrangement at MY MOTHER'S funeral. Very embarrassing and disappointing. Will be taking my business elsewhere on the future.”
“One of the worst companies I’ve ever dealt with. If you want your delivery on time, do not use them…if you want it to show up all together, do not use them. If you want the bouquet to be beautiful and what you paid for, DO NOT USE THEM”
“First order was purple arrangement. No, got red. Person sent to hates red. Got a partial refund so I ordered for a birthday gift the other day for it to be delivered today. NOW ITS DELAYED! They are leaving for vacation and today is the only day they ate home. My suggestion to all....ORDER LOCAL! THESE COMPANIES RIP YOU OFF WITH THE COST AND THEN FAIL TO DELIVER ON TIME OR THE PRODUCT YOU ORDER.”
“Well there Checkout and payment center is a little sketchy. Google pay is an option to make this purchase but yet I get error saying that FYF is having trouble receiving my payment. So I call and they tell me that's not even a payment option of there's.... head scratcher. Then to top it off that it goes all the way as far as to taking my payment and still has not even asked me for a delivery address??? Customer service was not alot of help. Then to find out the I had a 3 day window on when my order would even arrive. ORDER CANCELED.”
“I would give this company a Zero if I was able too. I ordered flowers & Chocolate covered Strawberries for Mother's day, the strawberries were not properly packaged. They came in a thin cooler bag and one frozen ice bag. The chocolate was melted and the strawberries have a terrible smell, they are definitely not edible. I contacted customer service and they offered 30% refund I explained this is not acceptable as I am requesting a full refund on the strawberries. I was told someone would reach out to me and this morning I had a credit for not even half of the price. Buyer beware!”
“Well I order flowers for my partner and I will not recommend this site again as of the pictures shown and the flowers received are totally opposite for the price I rather buy from now on locally and deal with the flower shop. This is just a money making site that I have used for way to long and been disappointed with. I could have gotten way better service and better decoration for the amount I paid for the stupid little bouquet I received and then they only refunded me 30% after I asked for 50% or pick up this stupid bouquet and refund me all my money. I was supposed to receive 12 roses and only got 4. Do not use them as my personal opinion and experience.”
“Awful. I decided to try this company and beat the Mothers Day rush. My mother sent me a pic of what was delivered and ‘loves’ them but oh my word - I did NOT plan on spending over 70 dollars on 6 CARNATIONS and one lily!!! The company offered me a “20% product refund” (nothing for the $14.99 delivery fee, consumer fee, AND taxes etc.) which is ridiculous.
Do NOT use this company”
“Second time using this company. Last time they messed up so bad they gave me a $75 gift card as an apology. I told myself I'd never use the company again, but figured I'd at least use the $75.
Well, jokes on me, because this is simply the most inept company to ever exist.
Just like last time, there's another issue. And, just like last time, they cannot fulfill my order and so I have to go through their outsourced customer service to try to solve it. Bad news for me though, just like last time, their customer service doesn't know how to handle it.
So, I'll have to call again to get it fixed.
For simply sending flowers, this company acts like it's performing complex science or something. It's amazing how hard they make it to buy and send flowers.
THIS IS THE WORST COMPANY ON THE FACE OF THE EARTH AND I WILL NEVER USE IT AGAIN AFTER THIS ISSUE GETS SOLVED.
I hope the CEO and head of customer service gets fired too. I hate this company with more passion than anything else in my life right now.”
“First time flowers were a day late, second order flowers were never delivered for a funeral despite paying a same day delivery and expedited delivery charge. I will NEVER use this company again. You are much better off ordering directly from the local florist. I guarantee you will be disappointed using this company. Don't be lured by the discount coupons and good prices.”
“Ordered same day delivery, and even put the order in a day ahead, but flowers did not arrive. I trusted this company with something so special and time sensitive. Instead of sending my 21 year old daughter a birthday card in the mail, I ordered flowers and a card. The kicker is, my daughter is a nun in a cloistered monastery. We miss her so much and wanted to surprise her on her birthday. Cloistered nuns don’t use phones (except for emergency), nor do they use personal email addresses. By the time the company confirmed the flowers were not delivered, I had no other way, on such short notice, to let my daughter know we were all thinking of her and miss her dearly.
I was told they would refund the same day delivery fee ($3.16) and deliver the next day. I guess we’ll see if they are able to deliver tomorrow. I was told sometimes the local florists don’t have the flowers in. No one offered to reach out to the local florist to see what went wrong. The daytime customer service was helpful. The evening crew ( I spoke to three different people) were pretty detached and didn’t seem to care.
Time sensitive flower delivery is about so much more than flowers. It’s about making sure the recipient knows they are loved on the day they will need it. This company isn’t concerned when they don’t fulfill what they promised or what you paid for. I would go directly to a local florist.”
“THIS IS A SCAM WEBSITE. FULL LIES ABOUT DELIVERY DATE/TIME. DOUBTFUL THAT THEY HAVE REAL FLORIST CONTRACTED WITH THEM. Please read the other reviews as well- very similar to this experience and/or with very poor quality plants upon delivery
Placed an order for a same day delivery for a location in a major city in the U.S. By 4pm, the receipient noted that the plant had not arrived, though the website stated that the delivery was completed at 10am. Here are the list of calls and contacts made
1) direct call #1, intended delivery date 4:30pm- customer service agent stating that delivery will likely happen later in the evening. cannot share the florist's information, but claimed that the florist likely falsely marked "delivered" earlier than the actual intended delivery time
2) direct call #2, intended delivery date 7pm - customer service agent stating that the delivery will now be postponed to later in the day OR the day after... cannot share florist's information
3) chat, intended delivery date 10pm - customer service agent stating that the delivery will possibly happen later in the night (??!)
4) e-mail, intended delivery date 11pm - customer service agent stating that the delivery will now definitely happen the next day but that the contracted florist will change to their "preferred one." will refund 50% original order
5) phone call, one day after intended delivery date 4pm - still no flowers delivered - customer service agent stating initially that the requested plant is NOT AVAILABLE WITH THE CONTRACTED FLORIST...?!!!!! and that the delivery will have to be pushed back to the day after. Upon demand for a FULL REFUND, they then "looked into it further" and now decided that the contracted florist does have the requested plant flower available and that the delivery will happen by 6:30pm... (they even offered a 25% refund in GIFT CARD??)
Still no resolution. No delivery. No refund. Recipient kept waiting for no reason at her inconvenience. This being a TYPICAL AMERICAN SCAM BUSINESS, all phone calls routed to international call centers where they have a script of lies to tell their angry customers. ABSOLUTELY AVOID”
