“My daughter sent a centerpiece for Christmas and what arrived was a joke! She paid $95 for an arraignment that should have included roses and in the shape of a tree. What came was mainly white daisies (dying 3 days later) and a few red carnations. I get better bouquets from my local Kroger for $8.99 I feel so bad for the disappointment this caused my daughter, who was trying to do something nice. The picture upload is not working on this site.”
“I only provided 1 star because they really deserved 0. My husband ordered flowers for me. When they didn't come as expected- I called the FTD 1-800-736-3383. They kept putting me off- just one more day from 9 am to 9 pm....2 more days and no delivery. When I called today- They said they were not able to get through to the supplier who was to deliver the arrangement. With 4 different calls - I was transferred to various other upper management personnel. Finally- I told them to cancel the order and to credit my husbands account. The person I spoke with agreed and said they would cancel because the order wasn't delivered. I waited online for them to email me the cancelled order. The form they sent did not provide any verbage that said the order was cancelled and the money would be refunded. So I told them that it was not appropriate to not include this information. So I waited while they re-sent the corrected information. This time I received a general email message without the pertinent information included. I said that this was insufficient and needed it to include the appropriate information. This business must be off-shore and certainly doesn't use normal business practices in the handling of their ordering and cancellations. I am very dubious that it is a legitimate business and am rather surprised by how they handled my husband's order. Oh- and I almost forgot- they attributed 2 different order numbers to this order- how confusing is this? I would never recommend their service. People- Look for a local florist- don't be duped into believing you are going to get good service - or that the flowers will look as good as the pictures they use as representations of the work of independent florists...Shoddy business practices!!!”
“Order delivered a few days ago did not even resemble what I ordered, didn't even look Christmasy festive and it was supposed to. Pic of what I got and what I ordered below.”
“one day late delivery without even a phone call
When the flowers came they were dead!
Overpriced to say the least
I could of went to acme and got nicer flowers
what a rip off”
“Received one email saying order could not be processed. Received another email with a different order number saying order was delivered. It was not. Customer service knows how to transfer a call but not rectify a problem.”
“Horrible company!! Ordered flowers on Monday to have flowers delivered for my brother’s college graduation that I was unable to attend. Set up delivery for Thursday, they were not delivered. The company sent me an email saying they were sorry and that they would be delivered on Friday and asked a good time. I told them to deliver before 11, Friday came and went and no delivery. Called today and they said they were very sorry and that they would be delivered today. When they were not delivered by 7:00 pm I called again. They said they were sorry but wouldn’t be delivered till Monday. At this point it’s pointless as he will be returning from college. They have now refunded me the money, what a waste of my time. So disappointed!”
“I would give zero if I could. They would not deliver the flowers to my godmother because she did not answer the call. This was to be a surprise and that was ruined. I will never use them again. I had to reach out to FTD to see the staus they did not reach out to me for the delay in the deliver. Poor customer service! You have lost a customer.”
“Fraudulent Misrepresentation! I ordered the Deluxe Let It Snow Tree for my boyfriend's parents through the FTD website. I received an email notice the day after my arrangement was to be delivered that the arrangement was unavailable and a substitute arrangement of a florist's choosing would be sent 4 days later. The poor customer service team has absolutely no authority or ability to correct the situation caused by a disreputable company. Hoping the local florist will understand the awfulness of this situation and provide some sort of Christmas miracle. Will never use FTD again!”
“If I could give a negative zero I would they have the order for 5 days and then the day after the delivery date they said they couldn't do it no communication will never ever ever use them again the dependability factor is gone you don't have an order for 5 days and then decide you can't find the florist”
“FTD has drop the ball back to back. I don’t know what florist they using in Omaha Nebraska but this is the second time for same day delivery and the flowers weren’t delivered. I always set it up a day before the delivery. The second one was for a birthday the florist said they delivered them but they never were so the representative ask if. Want to deliver them for tomorrow it kinda defeat the purpose for birthday flowers. I will never order anything from FTD and will recommend my family and friends not to either. Do better FTD”
“Ordered a Christmas bouquet with lots of roses and spent $110. Just a received a picture of the gift from the recipient. There were just 6 roses and I feel robbed. Never had a bad experience before. This year I am extremely disappointed.”
“I am soooo incredibly irritated. The level of dissatisfaction is extreme. I would give zero stars if I could. This will be the absolute last time I spend money here. This trash was 112$$ NEVER AGAIN! Please look at the pictures and tell me that you wouldn’t feel the same.”
“Terrible experience! Purchased flowers for my anniversary. Ordered them to be sent on the 18th. A few days before hand, I get a notification that they'll be arriving on the 19th, so that's issue #1. 2nd, specific delivery instructions so they would get to my wife (she's a employee at a hospital). The courier dropped them off in the wrong department. Luckily she has a friend in that department who go them over to her. 3rd, they look terrible. Pictures of what I ordered vs what we got. Will never order from them again...”
“Ordered flowers on wed supposed to be delivered on Thursday still having got it no email sent to me that it was delivered called customer service I wish the people could speak proper English couldn't understand them I wish I could talk to someone in the united states”
“BUYER BEWARE!!! I Placed an order for my wife's birthday. When the arrangement arrived, I was highly dissapointed. Flowers were broken, others appeared to be dead or dying and the arrangement was crudely put together. I have purchased flowers in the past and was always satisfied. I called to complain and they offered a 30% refund on a $70.00 order. The appropriate response should have been a replacement. I will not be doing anymore business with FTD and I advise anyone who does to do so at their own risk. You have been warned. Footnote: I attempted to upload the photos but I kept getting a server error upload message. Shop elsewhere.”
“Never again! We ordered the Harvest Sunflower basket for my mother-in law for her birthday. The photo on the site looked lovely. What she got wasn't worth the $115 and the flowers were dried out and browning. Customer service offered us a partial refund. We won't be using FTD again.”
“I had flowers sent to me today by a friend. I am recovering from surgery and cannot even go to the mailbox right now so actually driving up my driveway and delivering the flowers would have been fantastic. Instead, the driver left them at the end of my driveway. Thankfully, someone who was coming by saw them and picked them up. Furthermore, the quality of the flowers are so bad. I was unable to use 5 stems because the pedals just fell off. The center of some of the roses were gummy and rotten. I know these blooms were not cheap and you guys should do a better job of ensuring QC is done right. Lastly, a conversation with your delivery drivers or the company you’re using as your delivery service should be had. Under NO circumstances should flowers ever be left on the ground at the end of someone’s driveway. That is just pure laziness.”
“After learning that the family of a friend who passed away requested to give to a charity in lieu of sending flowers, I attempted to cancel my flower order. I did this 4 days ahead of the order being sent. FTD's call center (in India?) offered to give a credit for a different order instead of canceling. I had to refuse and he "spoke to his manager" twice before saying my account would be credited in 5 days”
