Fullhouse Reviews

Name: Fullhouse
Address: 14, Kaki Bukit View,, Singapore
Rating: 4.69

4.7 Rating 503 Reviews

92 %

of reviewers recommend Fullhouse

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Phone:

31385353

Email:

nicholas.ngin@fullhouse.sg

Location:

14, Kaki Bukit View,
Singapore
415950

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Fullhouse 5 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thumbs up 👍🏻 wonderful experience Overall and delivery updates are really helpful!”

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Posted 3 years ago

“Fast delivery and sturdy product.”

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Posted 3 years ago

“Fullhouse service are perfect and reliable although my warranty was already due but they still provide me with the service. Thank you so much.”

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Posted 3 years ago

“Your after sales support is ridiculous. There were scratches on the tv console when it was delivered. Jaedon Chai has already changed the delivery time twice, first time was because he said he did not receive any reply from me, but I’m fact I did reply to the Sales staff as advised by Jaedon himself to do so. Second time was because he accidentally booked a delivery on a public holiday, which I was told no delivery will be arranged on public holidays. I’m supposed to receive the exchange console tomorrow but up to now I haven’t received any email or sms to confirm what time the delivery is. It’s is now 6pm and there is no one answering the support phone call.”

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Posted 3 years ago

“I have requested for rectification for my Steven feature walls. The customer service team was prompted in their follow up. Instead of doing rectification works on the Steven wall feature, they initiated a 1-1 exchange for me. Such customer service is commendable.”

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Posted 3 years ago

“The after sales service is good. They came back 2 times to fix the door for me. Their furniture range is getting better with also better design now.”

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Posted 3 years ago

“Delivery was prompt and service was very professional and efficient.”

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Posted 3 years ago

“With the product that i purchase i was happy with it,excellent service.”

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Posted 3 years ago

“Delivery and installation done nicely. Very happy with your before and after sale services. Will order from Fullhouse again. Well recommended!”

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Posted 3 years ago

Hi there valued Customer, thank you so much for your kind words and these lovely photos! We're so glad to hear that you enjoyed our relocation services and our staff. They truly work hard to make your shifting much more convenient for you. Thank you once again, and we look forward to serving you again! Take care and stay safe!

Posted 3 years ago

“The delivery was very efficient and they texted me about their proximity and arrival time. They also arrived within the arranged slot. The delivery and assembly guys were professional and polite. 5 stars!”

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Posted 3 years ago

Hi Widya, thank you so much for your positive review! We're so glad to hear that you enjoyed our delivery service and staff. They work hard to make all our customers' delivery experience a wonderful one, and are truly amazing to have with us. Thank you for choosing Fullhouse, and we look forward to serving you again. Take care and stay safe!

Posted 3 years ago

“Satisfied with the reintallation. The workers are courteous and helpful.”

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Posted 3 years ago

Hi there valued Customer, thank you so much for your kind words! We're so glad to hear that you enjoyed our services and staff, they are truly amazing to have with us. If you experience any further issues, feel free to reach out to us at help@fullhouse.sg. Take care and stay safe!

Posted 3 years ago

“bad. bedframe suppose to arrive in sept, in the end shipment delay more than a month in oct. waste time. if communicated earlier wouldnt have bought from them”

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Posted 3 years ago

Hi Muhammad, thank you for your honest review! We're sorry to hear that you feel this way, with the unforeseen circumstances we've faced with your delivery, your order was unfortunately delayed. We're doing everything we can to expedite it for you as our top priority, if you have any inquiries on this at all you can reach out to us at help@fullhouse.sg, and a member of our Customer Experience team will be in touch with you. Once again, we sincerely apologise for your negative experience, and moving forward we will improve in the future.

Posted 3 years ago

“Jaedon has been very prompt in providing updates on the delivery given the delay previously due to COVID. He is able to attend to our needs from the beginning of the sales all the way to after sales. Really impressed. However, there was a customer service lady who called to arrange the delivery which we have waited for almost few months. On the delivery day, she called to say that the items will not be coming and reason given was she did not register the delivery. I was in shocked and the only alternative is to schedule the delivery 1 month later. Gladly for Jaedon, he assist to bring forward the delivery and at least we are able to receive the item within less than a month.”

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Posted 3 years ago

Hi Mandy, thank you so much for your kind words on our staff Jaedon! We're pleased to hear that you found his after-sales services to be of great help to you. We're sorry to hear that your experience was soured by the additional delays, however we appreciate your positive feedback and we would like to move forward with this in mind to improve. It is important for us to recognise that with difficult times, we still want to provide the best for all our valued customers. Once again, thank you for your patience with us, and we will strive to do better in the future.

Posted 3 years ago

“Product was of good quality. But delivery was delayed for more than a month due to unforseen circumstances. Overall ok.”

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Posted 3 years ago

Hi there valued Customer, thank you so much for your positive feedback with us! We're so glad to hear that you enjoyed our products, despite the delivery delays you experienced. Our staff works hard to make sure all our customers receive their deliveries on time, even if at times the circumstances are out of our control, and they are truly amazing to have with us on our team. We look forward to serving you better in the future, take care and stay safe!

Posted 3 years ago

“Really poor, paid for the bed in full in April, bed was promised to arrive on May, but after months and months of emailing the bed still has not arrived, claiming that there’s delay. When asked for a refund they mentioned no refund and couldn’t give us a date or estimation of when the bed will even arrive, basically telling us we just have to wait aimlessly and endlessly. Told them that the current bed is falling apart which is why we rushed to purchase a new one for it to come in May and asked for alternatives for service recovery but told that only if I paid hundreds more for other beds then can be delivered within weeks. Bed frame was quite nice though. But overall, very horrible experience, never going to order from them again!”

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Posted 3 years ago

Hi Victoria, thank you for your honest feedback with us! We would like to extend our deepest apologies that your expectations did not match your experience. As much as we wanted you to receive your order on time, unforeseen circumstances prevented us from achieving as such for you. We can’t fix the past but you have my personal commitment to improve our services for every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Great customer service and prompt delivery!”

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Posted 3 years ago

Hi Steffi, thank you so much for your positive review! We're so glad to hear that you enjoyed our delivery service and staff. They work hard to make all our customers' experience a wonderful one, and are truly amazing to have with us. Thank you for choosing Fullhouse, and we look forward to serving you again. Take care and stay safe!

Posted 3 years ago

“Would give 5 if not for the delay of shipment.Bought 4 ft sliding door wardrobe. Good quality product and I love that they keep me informed promptly at every stage and updated via SMS.”

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Posted 3 years ago

Hi there valued Customer, thank you for taking the time to leave us a review! We're delighted to hear that you love our products - our sliding wardrobes make a great addition to any bedroom for that ease of use. We work our hardest to make sure our products are delivered to you on time despite the constraints we faced during this rough period, and it was all worth it to be able to let you receive it at last. Once again, thank you for your patience with us, and we look forward to your next visit!

Posted 3 years ago

“Fast and efficient service, 👍”

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Posted 3 years ago

Hi there valued Customer, thank you so much for taking the time to leave us a review! We're so glad to hear that you enjoyed our delivery service and staff. Our delivery staff works hard to make all our customers' delivery experience a wonderful one, and are truly amazing to have with us. Thank you for choosing Fullhouse, and we look forward to serving you again. Take care and stay safe!

Posted 3 years ago

“Super satisfied with the two technicians for being helpful and thoughtful”

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Posted 3 years ago

Hi there valued Customer, thank you so much for your kind words! We're so glad to hear that you enjoyed our delivery service and staff. They work hard to make all our customers' delivery experience a wonderful one, and are truly amazing to have with us. Thank you for choosing Fullhouse, and we look forward to serving you again. Take care and stay safe!

Posted 3 years ago

“I purchase 2 items including a customer sofa. The 2 dining chairs were in order and timely arrival. However, I am not satisfied with getting update that the sofa will be delayed for more than 1 month from the committed delivery date of 16 Oct 2021. At point of purchase , before I proceed, i indicated very clearly I will not want to wait if it’s beyond mid-Oct. Covid situation has been ongoing since 2020, it’s not fair to consumers to use that as a reason to under deliver on commitment to customers. Do revert on my query. Thank you”

Helpful Report

Posted 3 years ago

Hi Fong, thanks for your honest feedback. We're very sorry that your experience did not match your expectations. We are looking into this issue and hope to resolve it promptly and accurately. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. You may reach us anytime at help@fullhouse.sg. We truly do appreciate your feedback as it helps us improve our services.

Posted 3 years ago

Fullhouse is rated 4.7 based on 503 reviews