Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 557 Reviews

80 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection was going to be between 13.00 and 16.00, called at 12.45 to say on route, arrived at 13.10. Very polite efficient drivers, no fuss at all, very good service thank you”

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Posted 1 year ago

“Wonderful service from start to finish. Both Gippie and Chris were just wonderful - thank you guys.”

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Posted 1 year ago

“From ordering my sofa to delivery excellent service”

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Posted 1 year ago

“Polite and speedy delivery. Good communication. Thank you”

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Posted 1 year ago

“Very polite and placed in room of choice. Excellent service”

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Posted 1 year ago

“First rate customer service and courteous, helpful delivery men”

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Posted 1 year ago

“Very pleasant and very helpful”

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Posted 1 year ago

“DO NOT USE FURDECO The operating system they use is supporting frauds during delivery. They send you a message informing you for the date of delivery. No description of what you expect (in case of multiple packages) or tracing number. You take an afternoon off work to accept the delivery and they do not turn up. No communication. When eventually you get hold of them (they have my mob number register on their system so they see who is calling and what they have delivered to the address), they told me it was delivered. Advised me to contact the retailer. The retailer provided me with a receipt of the item being delivered. On this document I can state it is not my signature and not my name. There is a camera system at the estate so I can confirm there was nothing delivered on the day. FURDECO do not share their complaint procedure. They provide an email delivery@furdeco.co.uk but never got back with a reply. STAY AWAY from this company”

Furdeco 1 star review on 4th February 2023

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Posted 1 year ago

“Fantastic service. Very impressed.”

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Posted 1 year ago

“Friendly, prompt & helpful”

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Posted 1 year ago

“So respectable toward my property”

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Posted 1 year ago

“Kept me up to date about delivery times. Delivery men friendly and courteous”

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Posted 2 years ago

“We were kept well informed by furdeco of delivery dates and times and they delivered spot on those times. The delivery men were respectful and delivered the very heavy items without any trouble at all. Very pleased.”

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Posted 2 years ago

“Very easy to deal with, kept me up dated, given 3 hr delivery slot 7-10am arrived at 8 and called when 15 mins away. Polite delivery men and carried the furniture in and took away a previous damaged item. No hassle 👍”

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Posted 2 years ago

“From time of ordering to time of delivery. Well informed on all counts Weather abismal on day of delivery. Driver rang to say 15 minutes away as slightly later than time stated. Delivery driver helpful & placed order where we wanted it”

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Posted 2 years ago

“Polite, prompt and efficient”

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Posted 2 years ago

“Delivered within the time frame with friendly drivers.”

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Posted 2 years ago

“Absolutely useless. Make sure you furniture seller does not use these rude unhelpful morons. No customer service, no listening to what I asked for failed to even remotely consider me a customer and try to help me with scheduling a delivery over the holiday period. Totally untrustworthy and unhelpful.”

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Posted 2 years ago

“Didn't show up during the scheduled timings of 14:00-17:00. Sent a text around 13:00 to say they would arrive in 10-15 mins, but because I wasn't on my phone to reply, they skipped our slot. Presumably for an early finish. Did not attempt to knock the door at all (evident from video doorbell footage) and the fact we were waiting in. Worst of all they proceeded to lie and say they had knocked the door, yeah of course you did.... all a Web of lies. Disgraceful.”

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Posted 2 years ago

“Christmas Tree from Aldi was supposed to have been delivered by 23/12 at the latest ( having been ordered some weeks before this). It was not delivered until 28/12 , which is too late obviously.”

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Posted 2 years ago

Furdeco is rated 4.2 based on 557 reviews