Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 557 Reviews

80 %

of reviewers recommend Furdeco

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4.2

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Was kept updated on time of delivery which was on time Drivers were very polite and friendly”

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Posted 2 years ago

“this was a heavy delivery (ping pong table, 80kg) and I live on the first floor. it took 1 and a half weeks to deliver but they gave me a 3 hour slot with some notice and a further message 20 mins prior to arriving. there was a very superficial scratch on the surface table and some leg paint was also scratched away from a small spot; however the 2 man team carried one hals at a time upstairs as i explained it would have been impossible for me alone to carry a 5foot by 5 foot 40 kg board alone without damaging it. that makes up for the slight scratches on arrival”

Helpful Report

Posted 2 years ago

“terrible experience, incompetent, not able to understand instructions, no able to communicate between office and delivery staff two completely unsuccessful attempts, we bought a 3 seater sofa, unfortunately if I can't take the sofa out of the packaging, it won't go through the door, I already knew that when we bought the sofa, we left it instructions on delivery, very clear by email , also very clear about the responsibilities to transport in side the house 2 times today I signed the receipt paper assuming any damages,before the sofa was t take alt from the van but I was not allowed to open my the sofa to go through the door, if I open the sofa the employees do not help me to bring it into the house, and I cannot bring a sofa for 3 people alone in the house If you are an online seller and use this company I will never do business with you, waste of time”

Helpful Report

Posted 2 years ago

“Shocking customer service, delivered a mattress in a plastic cover which was covered in dirt which left dirt on my newly decorated wall wher they left it, there was also damage to the cover which meant there was dirt on the mattress as well. I was told at the point of order at Lee Longlands that the mattress would be delivered to our room of choice. Furdeco refused and left it in the hall. How am I supposed to get it up the stairs on my own? Terrible ,Shocking Customer Service”

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Posted 2 years ago

“The company removed both the protective wrapping and pallet from our solid furniture wardrobe and delivered it to the customer with smashed legs. 8 months on and lots of annual leave at their end, the company have now gone silent on paying for the damages they caused. .....Save your time and money and don't use these guys.”

Furdeco 1 star review on 10th March 2022

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Posted 2 years ago

“Took forever to deliver. Then were supposed to assemble on delivery. Didn't. I hired a handy man Saw him open it to reveal a huge crack clean in the middle of the marble table top. Mean marbles not even easy to break.”

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Posted 2 years ago

“Arrived two hours late no apologies nothing quite unfriendly delivery tesm”

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Posted 2 years ago

“Delivery time was informed in advance. Delivered during the time period. Rajan (M111) was courteous and took care in placing my item in my garage.”

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Posted 2 years ago

“Very happy with the de!every of my fridge .The delivery men were very pleasant and helpful .Thank you”

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Posted 2 years ago

“The guys that came were great, they phoned when they were about 20 mins away and were on time. they quickly put my suite together and took all the surplus packaging away with them. Great service.”

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Posted 2 years ago

“Excellent service and delivery”

Helpful Report

Posted 2 years ago

“Terrible, terrible, awful - if I have have known I would NEVER have dealt with these charlatans or anyone who chose to use them as a delivery courier with my precious goods.”

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Posted 2 years ago

“Excellent service. I couldn't do the day they suggested but a new delivery date was set up immediately. They texted and emailed me the day before, as agreed, and texted me an ETA on the day itself, and arrived only 15 minutes later, which was not surprising since it was at the end of the rush hour.”

Helpful Report

Posted 2 years ago

“Iam absolutely not recommending Furdeco. Staff not willing to use shoe covers on a rainy day to access my newly carpeted home. I finally accepted them to access my house without wearing shoe covers and in return they demanded me to sign a disclaimer releasing them from any responsibility if they stained my carpets or any damage they could possibly do while inside the property. I refused to sign the document so they took the items away with them. I requested them to wait for me to contact their head office to find a solution and they literally replied to me that I was suppose to provide carpet protectors or their shoe covers. I would have been prepared (which is not what it is usually expected from customers) if they at least would have informed me about it prior delivery.”

Helpful Report

Posted 3 years ago

“What a joke of a company, got an error delivery text to say they loaded wrong items on to there van, and had to contact them my self to re book a delivery otherwise my item would just be sitting in the warehouse, another none delivery again, might as well get pigeons to deliver your items your probably get them. -5star for me”

Helpful Report

Posted 3 years ago

“We had our garden patio furniture delivered and assembled by Furdeco. The delivery guys Kamal and Shingar arrived on time, where smart, polite and helpful. They assembled the chairs and table for us which was a bit of a surprise as we thought we would have to do it. The service was brilliant and would highly recommend Furdeco.”

Helpful Report

Posted 3 years ago

“I have just read reviews and exactly same happened to me supposed to deliver this morning second delivery as fist chair didn’t rise wanted me to sign for it refused then waited for second delivery no show said man driving van had medical emergency then I get a text saying the van broke down I’m beyond angry I’m 76 not good in health”

Helpful Report

Posted 3 years ago

“Appalling service delivery never turned up , had to constantly ring them kept changing their story , lied to throughout never called back after promising they would , still waiting for a delivery , avoid this company at all costs”

Helpful Report

Posted 3 years ago

“I had one of the worst customer service experiences I have ever had, interacting with any company, with Furdeco. This is what happened: - I ordered a bed from My Furniture specifically due to the fact that it was available immediately and was meant to have been delivered on Thursday 21st October, ahead of some elderly visitors coming to stay with us - Furdeco arranged a delivery slot for Thursday morning; I arranged to be at home all day on Thursday in order to receive the delivery - No-one showed up all day. By the afternoon, I was beginning to get worried, so I called Furdeco, who told me that delivery failed because a lady turned them away from the property. I told them that this was absurd as I was home all day and there was no lady at home. They then changed their story and said that someone talked to them through a doorbell camera and turned them away; once again this was absurd, because I do not even have a doorbell camera at my property. (I suspect that they attempted delivery at the wrong address, probably my neighbour's house, but rather than owning up to that, they repeatedly claimed that they attempted delivery at the correct address and implied that I was lying or mistaken). - Furdeco Customer Service then failed me appallingly time after time and effectively continued to lie to me. The earliest re-delivery they would arrange was 4 days later. Manny promised me he would escalate to a Manager and call me back before the end of the day on Thursday. He never called me back. I actually called back to speak to him on 2 more occasions on Thursday afternoon but was told "he's on a break, he'll call back". It never happened. I then spoke to another 'advisor' on Friday morning because Manny wasn't working; he promised to send me photo evidence of the delivery drivers visiting my property, which he never did. He also promised me a callback after speaking to a Manager, which never happened In summary: - I wasted a day of my life waiting at home for a delivery which never appeared - I ended up without a bed in time for my elderly guests and they will end up sleeping the entire duration of their visit on the floor - I've wasted hours on the phone to Furdecco with zero success - I've endured the stress and frustration of being lied to and being made false promises by this company's incompetence This is the first time I have dealt with this company and hopefully the last. I would seriously re-consider ordering anything from a retailer that uses this incompetent company as their delivery partner.”

Helpful Report

Posted 3 years ago

“Awful experience. They delivered a bed from Oak Store, one part looked like it was wrong so i queried it. They they tried to get me to sign a paper that said i had refused for them to open the parcels and check damage - I had actually said yes to this. I said i would write what had happened on the sheet and sign so i crossed out the things that weren't correct and wrote that i was concerned one part was incorrect. As i was doing this the delivery driver came into my house and front room and snatched the paper from my hand. Then tried to get me to sign for delivery which i wouldn't do as it was wrong. Then i said i'd call the bed company and he said he'd call his manager, when i came out they had driven off! Very intimidating, any women alone make sure someone is with you for delivery. I have reported them to the bed company too.”

Helpful Report

Posted 3 years ago

Furdeco is rated 4.2 based on 557 reviews