Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being let down by another online Co, I was a bit concerned about ordering furniture on line again. However 123 were excellent. A great quality product. Solid and I didn't have to build. I was kept informed about delivery and it was excellent and very well packaged.”

Helpful Report

Posted 2 years ago

“The most horrible experience!!!!!! First the mattress gets delivered without the bed , no problem I guess it can happen people make mistakes. 5days later when the bed was suppose to arrive took time of work just to make sure it does get delivered and guess what it never came, zero notifications of any cancellations or changes !!!! they had to call and order for the second time !!!!! I’m still waiting !!!! more then two weeks !!! This is a DISGRACE .”

Helpful Report

Posted 2 years ago

“I ordered for a set date. Only part of the order was delivered and part of one order was missing. I contacted 123 and asked for the missing part,to be offered first a £15 voucher to be spent in store and then a £20 voucher, I didnt want this all I wanted was the missing part. I was then told that they would need to collect the item and send a new one 5 days later, which I do not get and is causing more inconvienience, why cant they replace when they collect not my fault the part is missing. The missing item has still not arrived. Shocking service and will not be using them again. One item that I did receive is great but pails into insignificance against the catalogue of poor service.”

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Posted 2 years ago

“I love the fire I read the reviews after i ordered and was a little bit worried when people said it was noisy. It’s the same as any fire fan I have had so it was fine for me. The flames are realistic. Deliver was really fast and everyone who has seen it thinks it’s more expensive than it was. Delivery guys were excellent. Very pleased with my purchase”

Furniture 123 5 star review on 10th December 2021

Helpful Report

Posted 2 years ago

“Delivered on the day they specified. Lovely bed, as decsribed. Easy to get hold of customer service and company respond to e mails promptly. Very pleased.”

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Posted 2 years ago

“Excellent sofabed, can't fault it. Delivery men very helpful”

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Posted 2 years ago

“I was so pleased by the look online of my tv unit, I had been researching said units for a number of months so was pleasantly surprised by this product's value for money. I had not purchased anything from this company before so was a little nervous with my purchase. When it arrived, secure in plenty of padding, I was really chuffed by the appearance and will not hesitate to buy from this company again. I love my tv unit!”

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Posted 2 years ago

“Great service from start to finish- lovey looking lexi 3 drawer chest, would definitely recommend”

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Posted 2 years ago

“I was very happy with the customer service the delivery guys were very informative about time of delivery and helpful in putting the heavy item in the room I requested, the price was good for the sideboard which is a focal point in my lounge.”

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Posted 2 years ago

“If I could’ve put 0 stars I would have, delivery was scheduled to then be advised it would be 2 hours late which wasn’t that big a deal, myself and my 3 year old sat in our empty new build with no appliances waiting for this delivery, to then be told at 18:01 that the delivery was unsuccessful, which I find hard to believe as they weren’t even in our area on the tracker, day off wasted and now expected to wait another week for delivery, shocking courier service. Best of all, customer service lines had closed by this point so the rage has sat with me all night.”

Helpful Report

Posted 2 years ago

“Bought a large chest of drawers which is lovely, it arrived a day before due date. I loved it so much l bought a smaller one to match. Both very reasonably priced!! Would definitely order from this company again. First class service!!”

Helpful Report

Posted 2 years ago

“Brought a fireplace and it was delivered on time and looks lovely. Thank you furniture 123”

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Posted 2 years ago

“Everything went smoothly. Sofa arrived but damaged. The customer services dealt with it immediately.”

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Posted 2 years ago

“Really happy with our purchase of a love seat. Delivery was on a Saturday which is perfect as we're at work all week, came within a week of ordering and didn't have to wait around all day as they gave a time slot. Friendly drivers and a fabulous chair.”

Helpful Report

Posted 2 years ago

“The delivery company used were awful . watched the driver drop the parcel out of the van , met him at our front door and he literally threw the parcel onto the doorstep ( and it’s not small !) . When we said to be careful he muttered something and just walked away - needless to say item is damaged !”

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Posted 2 years ago

“It came on time ,It was exactly what I wantedand I am very satisfied, Will purchase from Furniture 123 again.”

Helpful Report

Posted 2 years ago

“I have purchased items from F123 over the last 3-4 years, I have been happy with almost all of them with the few needing to be returned I have not had any problems doing so, the refund process is usually quick and easy. The customer service team are very, very helpful and always call back or email within the time frame given. The delivery’s are always on time and collections are collected with updates for when they will be arriving, drivers always smiling and chatty as well as polite. I’m actually impressed with the service F123 have provided me.”

Furniture 123 4 star review on 23rd November 2021

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Posted 2 years ago

“Would not order again from this company, 3 delivery dates and still have no bed. Read the reviews before ordering. The couriers they use are useless”

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Posted 2 years ago

“Great communication, great customer service, items out of stock but we have to understand this at the moment. Slight fault with item so cash reduction given withou issue”

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Posted 2 years ago

“Bought grey velvet office chair July 2020, falling apart by Oct 2021. Price was expensive during lockdown but was happy to accept supply/demand issues and also having to wait over a month for delivery. What I am struggling to accept is, whilst the chair has a 1 year guarantee, after this period the chair starts to show-up the poor quality. I have a tear in the fabric which has appeared with part of the metal frame protruding from inside. Customer service response today was “out of warranty, got to a local shop to get it repaired”! Poor quality & customer service. Don’t waste your money.”

Furniture 123 1 star review on 16th November 2021

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews