Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy, ordered a bed received an email stating that it will be delivered 9th Sept 2020, waiting in, when I tracked the item and contacted the courier Arrowxl they said it had not even been booked and gave me available dates to arrange delivery myself, I re booked for 16th Oct, spoke to yourself who was very good and refunded me the del charge, but I had not received a text yesterday to give me a time slot so went on to tracking and it now states ordered cancelled by Client and returned to site??? I have already dismantled and disposed of my old bed, what am I meant to do. I was unsure of ordering from you and you have proved me right, I guess I'm sleeping on the floor till I can find a company that can delivery me a bed - I must say they did refund me quickly (well not in mu bank yet)”

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Posted 4 years ago

“Item came on next day delivery and was as expected”

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Posted 4 years ago

“Items delivered are faulty, despite sending 5 emails, photographs and trying to call no one is responding. Have been trying to make contact since the day of delivery and no assistance received. The only emails received ask the same questions and then no one responds again. Shocking service, both sets of tables are damaged and one doesn't nest properly.”

Furniture 123 1 star review on 16th October 2020

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Posted 4 years ago

“Really pleased! The bed is absolutely perfect for our son's box room. It's really solid and was fairly straightforward to build. He loves the space underneath, behind the draws. He's made it into a little den. We paid for next day delivery and it came super quick with a time slot emailed to us the before.”

Furniture 123 5 star review on 16th October 2020

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Posted 4 years ago

“Service was excellent. Any concerns you have is dealt with quickly and the product looks exactly what you ser advertising. I will definitely use this site again”

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Posted 4 years ago

“Very quick delivery, good quality product and excellent value for money.”

Furniture 123 5 star review on 15th October 2020

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Posted 4 years ago

“Ordered our dining table and chairs and was delivered with in a week no fuss no drama 👍”

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Posted 4 years ago

“Great quality table and wardrobe. Love them!”

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Posted 4 years ago

“Lovely quality table and wardrobe. Love them!”

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Posted 4 years ago

“Quick delivery and delighted with the console table good value for money”

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Posted 4 years ago

“Brilliant! This is my 2nd furniture purchase from Furniture 123 and I was very pleased at both occasions. website easy to navigate, ordering very smooth with options for PayPal credit or debit payment. Communication about the order was on point, reminder about the dispatch and delivery. The delivery driver called me 30 minutes before he dropped my furniture off. He was very polite and professional, all Covid measures in place. The sofa chair I bought was of good quality and well packaged. Would definitely recommend and will be using again ☺️ very happy customer.”

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Posted 4 years ago

“Super fast delivery, ordered at about 4.30 Thursday afternoon and was delivered at 9.00am Friday!”

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Posted 4 years ago

“Happy with the quality and price, our little boy loves his new bed.”

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Posted 4 years ago

“Loved my chairs, very comfortable! Very pleased and would highflying recommend them! Packed very well too and quickly delivered!”

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Posted 4 years ago

“Excellent service and lovely sparkling sideboard table”

Furniture 123 5 star review on 14th October 2020

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Posted 4 years ago

“Very good service after order, was kept up to date with delivery which turned up on time with our furniture and very happy with the product which was well packaged.”

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Posted 4 years ago

“Excellent product, ordering and delivery service. Can’t fault them at all. Very happy customer.”

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Posted 4 years ago

“All good, Not the easiest to assemble, but looks good at the end, Quality is nice.”

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Posted 4 years ago

“Great bed, very good quality, orginal design and quite easy assembly. my daughter just loves it.”

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Posted 4 years ago

“The furniture I purchased was excellent quality, for a very reasonable price. It was packaged well and in perfect condition with prompt delivery. I would definitely order from this company again.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews