Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the blanket box it was well made and looks beautiful in my bedroom. I am more than happy with my purchase”

Helpful Report

Posted 4 years ago

“Ordered 2 double ottoman beds, the Harley and the Safina, when ordered both were available for delivery within a coupe of weeks. The delivery date changed almost immediately after ordering and paying in full, it then changed again. I noticed after waiting for over 6 weeks that the Harley was still showing on their website as delivery available almost immediately so contacted them asking to at least deliver the bed they had in stock as my son was currently sleeping on just a mattress. They replied saying they would and giving me a new delivery date. On delivery both beds were then delivered without any notice. My partner put up the beds, he puts things together and has to follow instructions in his job but he said the instructions were terrible, hard to follow and pictures were unclear. Part numbers were incorrect, holes not in right places and to top it all parts missing. My sons bed still has missing slat holders and after messaging Furniture123 have still had no response. The Harley bed does look as per the picture online but as previously said in other reviews the safina colour is different to the picture and material isn’t as luxurious as it looks. Both beds ottoman storage was different. The sheets on the Safina were so thin and flimsy we have ended up not using as would not hold any weight so have just put the stuff straight onto the carpet under the bed. You do get what you pay for, don’t expect same quality you would get if you pay a bit more and be prepared to keep chasing to get your order. Also someone who knows what they are doing when putting together, it took us 4 hours to put the first bed together due to unclear instructions. Be prepared to have to order missing parts from alternative places if they don’t respond to you and you want a bed to sleep in!”

Furniture 123 1 star review on 23rd August 2020

Helpful Report

Posted 4 years ago

“Excellent furniture, price and delivery service 👍”

Furniture 123 5 star review on 23rd August 2020

Helpful Report

Posted 4 years ago

“Fantastic service, great quality product, would definitely recommend buying from this company. Very happy customer.”

Helpful Report

Posted 4 years ago

“we ordered a double bed from furniture 123 for my son . On arrival we noticed one of the boxes had been opened and their was a sticker on the box saying returned and a date . we looked in the box and could see the bed was damaged .We emailed furniture 123 and had to wait approx 5 days for a reply , they offered us £30 pounds off , why would we want not only a damaged bed , but also one someone had returned . we emailed again saying we wanted to return the bed , waited another approx 5 days to get a reply again about £30 refund .I was fuming now ,emailed them back and said if they didnt come and collect the bed i was going to take the matter further .Surprise surprise they contacted us agreeing to collect the bed .First date they gave us , waited in all day they didnt come .Gave us another date and thank goodness they actually collected it this time . I have never recieved such bad customer service in my life and would never deal with this company again. Buyers beware .”

Helpful Report

Posted 4 years ago

“Good quality product will shop again”

Helpful Report

Posted 4 years ago

“I have been very pleased with the service, the delivery was easy to arrange and on time. The bed was straightforward to assemble, and the mattresses are good quality.”

Helpful Report

Posted 4 years ago

“From ordering to receiving the tablecand chairs i was kept informed at every step When they were delivered the guys couldnt have been more helpfull”

Helpful Report

Posted 4 years ago

“They kept me informed all the time about when they would deliver and the delivery guys were really helpful and polite.”

Helpful Report

Posted 4 years ago

“Great quality furniture and value for money. Will be ordering again.”

Helpful Report

Posted 4 years ago

“Really lovely bed/guest bed, great price and fast delivery”

Helpful Report

Posted 4 years ago

“Really happy with the purchase and was packaged very carefully. Arrived promptly and looks fantastic in our living room”

Helpful Report

Posted 4 years ago

“Fantastic piece of furniture for the money”

Helpful Report

Posted 4 years ago

“Love my bed, love the comfort and even though it took a little longer to arrive during covid, the company communication was excellent. Will definitely buy from here again.”

Helpful Report

Posted 4 years ago

“Purchased 3 door wardrobe, delivery on time, east to put together, looms great”

Helpful Report

Posted 4 years ago

“Brilant service good product”

Helpful Report

Posted 4 years ago

“Bought 3 door wardrobe. Arrived on time so easy to put together.Instructions so easy to follow.Final result looks a lot more expensive than actual cost.”

Helpful Report

Posted 4 years ago

“Bought x4 dining chairs. Great value and good quality. paid next day delivery. Would use again”

Helpful Report

Posted 4 years ago

“Ordered a bed which I cancelled due to the delivery date changed to later date which is fine these things happen but 3 weeks later a number of emails & followed up phone calls I am still waiting for my refund & to top it off after searching elsewhere to find the bed quicker with no luck I ended up buying & paying for the same bed again from furniture 123 as my original order had already been cancelled. Yes people will read this & think I should have known better but i wasn’t expecting to wait so long for my refund, worst customer service I have ever received the hierarchy should be ashamed.”

Helpful Report

Posted 4 years ago

“Great quality footstool and a great price.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews