Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing delivery service. Drivers were really friendly! Bed is excellent quality.”

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Posted 3 years ago

“My first order with Furniture 123. Loved the console table, great value, super quick delivery. Impressed!”

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Posted 3 years ago

“Furniture was delivered very well packed, very easy to put together however had issues with getting the draws to close/marry up correctly, but absolutely live it”

Furniture 123 5 star review on 19th October 2021

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Posted 3 years ago

“Probably the worst company I have ever dealt with in my life. I’m extremely angry at how badly I’ve been strung along. I placed an order at the beginning of September for a bed for a delivery date in the beginning of October as this is when I was set to move into my new place. The bed arrived one week later - even tho I specifically said beginning of October because nobody would be there to collect the bed. Someone from customer service called me and apologised and said that they would return it again on the beginning of October. I then received an email a couple of weeks later asking if I wanted a refund or replacement - in which I called the company confused as I thought the delivery was still going ahead as arranged. The company said that the bed was no long in stock and I’d have to wait until mid October. I said I wouldn’t mind waiting as I really liked the bed. I then received another email shortly after AGAIN asking if I wanted a return or replacement and I replied back confused and asked for them to communicate better with eachother as I had already said I’m waiting for the bed until mid October. They apologised again for the confusion. Fast forward mid October - still no bed. I called up customer service and had a very RUDE encounter with someone that claimed the order was cancelled on the 11th of September and a refund was given. I started to panic as I received NO refund and no bed so I had felt completely robbed. I was then passed on to someone else who was much more helpful, but he claimed that the bed is still not in stock and he didn’t know when it will be. So at this point I was sick and tired of all the confusion and asked for a refund. Now I have to live in my new place without a bed. Over a month full of confusion, mixed opinions and customer service not communicating with one another. This is the worst and most stressful experience I’ve ever with a company. All of this hassle for NOTHING but stress and a waste of time. Definitely NOT recommend.”

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Posted 3 years ago

“AVOID THIS COMPANY!!!! items not delivered (acknowledged by the company customer services) no refund as they are saying they have to get the product back from the courier first 1 - I do not have it 2 - they know this 3 - they have my money but will not give it back This is basically now theft! Will be reporting to trading standards but cannot believe the amount of stress this has put me under I have spent hours trying to sort this, i have cried so many times i cannot believe a company would steal £420 of my money! I urge anyone reading this to never use this company.”

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“Stay away!!! Pathetic service (wrong item delivered and hardly bothered to rectify the mistake) Note: If there is any person in this company who is bothered about the company’s image and customer satisfaction then I’ll request them to speak with me. I might update the review comments if I hear back from them with something which is worth sharing with you all. I wish I could give zero stars but unfortunately, I can’t. I am appalled at the shambolic, pathetic and terrible experience this company presented me with. I ordered directly from the company and not through any third party, thinking it would lead to a smooth order delivery but I couldn’t be more wrong! I placed the order for the White Dynamo Cabin Bed and was given a delivery date of 6 days later (I didn’t have a problem with that). I cancelled my plans for the day so that I could receive the delivery and assemble it, but on the scheduled day of delivery I received a text message informing me of a delivery date of the next day. On this revised day of delivery, I received a further text message advising there would be a delay in the delivery. Somehow in the end, I received the item late in the evening. When I opened it on the next day, I noticed that they had sent me the wrong item. They sent a pale grey bed as opposed to the white one I ordered. I immediately called and reported this, requesting them to fix the problem at the earliest. After exchanging several emails and messages (2 phone calls, 10 emails and 5 messages so far, to be precise) with their anonymous case worker, they have offered me a discount of £30 (God knows what for because the pale grey bed is anyway £30 cheaper than the white bed) with no comments about sending over the white bed. When I pursued it further, they have told that the grey bed will be collected on Monday 18th Oct (whereas I offered to facilitate bed collection anytime including today, 14th Oct). They said that it might reach them after 48 hours, following which their team will inspect it for damages. It will take 3 days and I may hear back from them by 23rd Oct. After this, they will apparently tell me how my return will be processed. I mean, seriously!!! Can we not please expect some decent customer service? I ordered the white bed on 6th Oct and you delivered the wrong item on the 13th Oct. Now, although it’s entirely your fault, you will make me wait till 23rd Oct and then you will decide what to do about this? Do you even have the slightest idea how much distress and inconvenience this problem is causing us? Can you imagine how many plans we had to cancel just in the hope that we will receive the item properly and now all this, on top of that? If you are a customer who wants prompt and correct delivery of ordered items in a stipulated timeline, then based on my experience, I can certainly recommend you to stay away from this store. I will never order anything from this website. Ever!”

Helpful Report

Posted 3 years ago

“I received my mirrored tv unit and it’s much nicer than the picture online. I couldn’t believe how large it was until the delivery guys took it out of the package for me. They went above and beyond to help me, very pleasant guys. Thank you Furniture 123 I will be ordering from yous again.”

Furniture 123 5 star review on 14th October 2021

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Posted 3 years ago

“I ordered a green velvet chair for my salon, it has arrived but there was a faulty part. Contacted Customer Service and within a few days the new part arrived and I can enjoy the new chair. Great product, amazing Customer Service, I can highly recommend them to everyone.”

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Posted 3 years ago

“Delivered on time. Customer service was prompt in answering questions we had. All in all had good service and would definitely use Furniture 123 for future purchases.”

Furniture 123 5 star review on 11th October 2021

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Posted 3 years ago

“Great to go business with , keep you posted every step of the way delivered on time & love my table”

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Posted 3 years ago

“Amazing quality and delivery was brilliant”

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Posted 3 years ago

“Console table I purchased looks far more expensive than what I paid for it! Packaging was excellent and delivery driver placed the packages in the hallway, rather than leave at the door.”

Furniture 123 5 star review on 9th October 2021

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Posted 3 years ago

“Great customer service and lovely delivery men”

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Posted 3 years ago

“Wonderful service Absolutely thrilled with the quality of my Olivia drawers and bedside units , very well built and look very classy, beautiful colour of grey too !!”

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Posted 3 years ago

“Good points - two out of three items of furniture were delivered on time. One I was given no delivery information at all for to get a call from the driver saying he was leaving it on the street outside my house. Unimpressed by that”

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Posted 3 years ago

“I purchased the chair and paid for standard delivery. The chair arrived the following day and it was perfect. Great customer service.”

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Posted 3 years ago

“Very good service. I love the chair, the price was good and was delivered when said”

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Posted 3 years ago

“They horrible people to order from I got ahold them before return policy of 15 days no return damaged on delivery”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews