Furniture Clinic Reviews

Name: Furniture Clinic
Address: Unit 10,Hobson Industrial Estate, Burnopfield
Rating: 4.57

4.6 Rating 722 Reviews

89 %

of reviewers recommend Furniture Clinic

Company Reviews

Questions

Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

Phone:

0844 879 3691

Email:

jordan.smith@furnitureclinic.co.uk

Location:

Unit 10,Hobson Industrial Estate
Burnopfield
NE16 6EA

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Furniture Clinic 5 star review on 8th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a much loved leather sofa with large cracks and flaking in one of the soft leather cushions. I bought a sofa repair kit and opted for colour matching for the colourant. I'm not a very patient handyman but the results were fantastic!! The service and email advice were superb. I saved £500 on a quote for the work. Cannot recommend Furniture Clinic highly enough for their products, service and advice.”

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Posted 9 years ago

“I would have no hesitation in recommending Furniture Clinic. Not only did they do a wonderful job of re-covering my Ercol leather sofa, they could not have been more friendly and helpful.”

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Posted 9 years ago

“We recently bought two brown leather sofa's off ebay from the photo's and describtion they looked and sounded great. I had them collected while I was working, when I got home I couldn 't believe what I had bought they where filthy, very worn, cracked and faded I was horrified after veiwing furniture clinic website I bought the cleaner the leather recolouring balm and the leather protector I couldn't believe how easy the products where to use and what a differance it made I have now two sofa's that look amazing. Thankyou”

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Posted 9 years ago

“Whilst hurriedly getting ready for a night out, I very stupidly split nail varnish remover over a cushion of our black leather sofa. We thought it was ruined, but the next day when we'd calmed down we found Furniture Clinic's website, a mine of information. Not only do they feature each product in great detail so that you know exactly what to buy, there are videos to refer to. When our product arrived it was very easy to use. The result couldn't have been better. It has restored the colour and shine and saved us hundreds of pounds! We can't recommend Furniture Clinic highly enough.”

Helpful Report

Posted 9 years ago

“I was very upset when my dog accidentally rubbed pest control substance from the back of the neck on to my leather s0fa and the surface was removed. Seeking advice from a certain wellknown supplier they were most unhelpful - I won't be using thm again! The internet gave me details of Furniture Clinic. They were most helpful and immediately supplied their repair kit matched as near as possible to the tiny sample I was able to send them. Having followed the explicit instructions I have effected an excellent repair but did make the mistake of covering a larger patch than I should have in other words it covered parts that were not damaged. Lesson learnt! I have no hesitation in recommending their products and their excellent staff. Jean stapler”

Helpful Report

Posted 9 years ago

“Used the furniture clinic leather repair kit to repair the seats on my Jaguar XJ8 Ivory seats the bolster on the drivers seat had no colour and all the finish had gone, a section four inch wide by ten inch high needed repairing I already had some leather repair paste so set to work on the repair I followed the instructions and the results were very impressive you cannot tell that there has been a repair. So from that result I decided to do the steering wheel with the colour and finish mix which was Sable I ordered this, and when it was delivered which again was quick so very good service and I am not saying well done The post office but all round good service, this also worked brilliantly it covered and coloured the steering wheel perfectly with three coats, I was that impressed I pushed the boat out and did the gear knob and the hand brake handle with it make sure you prep properly and I can honestly say these products will work wonders”

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Posted 9 years ago

“I purchased a colouring kit from furniture clinic for any small scratches and nicks and recently just started to use it. I was very pleased with the results, I would recommend furniture clinic highly, they even give you step by step on how to use the products. I intend to use furniture clinic for any future products. Very happy costomer.”

Helpful Report

Posted 9 years ago

“I thought the product a first was great, however I have started to notice pale blue patches where I have cleaned and these do not seem to have gone away in fact each time I clean my sofa with the products I have purchased, these patches are appearing elsewhere. Is this reversible I wonder?”

Helpful Report

Posted 9 years ago

“My Dad bought me a vintage Chanel handbag for my birthday and we paid furnitureclinic in Gateshead to restore it based on their pictures on the website and also a conversation with one of the people who works there performing the restoration work. We were promised it would look almost new again, and we had to pay upfront (£200) before the work was done. Months passed and the bag still was not ready for collection. My Dad kept calling and getting palmed off with excuses. Well when the time came to go and collect the bag what a horrible shock... It had been ruined, coated in a plastic like substance with a terrible uneven finish. The coating started to peel off after a few months. I was heartbroken - this had been my dream bag for years and furniture clinic ruined it, and I had to pay for the privilege. It has taken me a while to write this review as it still hurts to think I was so stupid to pay this company to ruin my dream bag. I would not recommend entrusting any valuable handbags to furniture clinic unless you are prepared to risk them coming back looking and feeling like cheap plastic.”

Helpful Report

Posted 9 years ago

“Very pleased with the cleaner and conditioner my sofa's look so much better, they were looking very dry but now they are so soft and shines. Service was excellent I ordered them on Friday and they were dispatched within 15 mins and arrived on Monday morning. I shall certainly use furniture clinic again. Many thanks.”

Helpful Report

Posted 9 years ago

“I wanted to change my leather sofa for a while but was afraid to tackle such a big job believing as soon as I started it I could pretty much write off the sofa as a bad job. How wrong I was with FC's tutorial videos, online help and products. The only reason I haven't given 5 stars is the semi Matt finish is glossy and not the Matt finish I was looking for. Susan from Bath”

Helpful Report

Posted 9 years ago

“We learnt of Furniture Clinic through a classic car magazine and decided to contact them regarding damage marks on armchairs. They could not have been more helpful regarding advise and subsequent supply of a comprehensive kit to carry out repairs. Instructions with kit were clear and repairs carried out with no fuss or hitches. We are delighted with the result and would have no hesitation in recommending this company and it's products Les Clout”

Helpful Report

Posted 9 years ago

“I phoned for advice before purchasing the leather cleaner, colouring balm and leather protection cream. They were really helpful and full of advice. I purchased the full kit with cleaning brush. I would have liked the colouring balm to have been a bit stronger, but it did work. The 2+3 seater sofas look good. They were bought second hand and needed some tender care, which I have given them. They now look in good condition but lived in. All I would say is, take your time with the restoration, it took me 8 hours to complete the 2 sofas, you get out what you put into the work. Good luck, the products are good.”

Helpful Report

Posted 9 years ago

“Furniture Clinic were very helpful in my re-colouring the leather seats in my classic Porsche 928 s4. They managed to match the colour of the upholstery perfectly. Not only would I use them again I would recommend them to anyone. Peter Cochrane - Dundee, Scotland”

Helpful Report

Posted 9 years ago

“Helpful advice and efficient dispatch of goods. Small problem with one product sorted out immediately and without fuss.”

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Posted 9 years ago

“I needed to redo the arms of two leather recliners which had suffered badly from heat (in my conservatory) and oil/sweat from my hands. The surface was a mess in some places. Contacted the company and the procedure was explained. I needed to colour match so sent them a small piece and bought the kit. The colour match was perfect and & the instructions easy to follow and comprehensive. It took less than a morning to do the job and restore the chairs to very close to new condition on my first attempt. Overall a 5 star + service and product.”

Helpful Report

Posted 9 years ago

“Yes your leather cleaner was okay , personally I was expecting more. But what was the star of the show was the leather conditioner absolutely brilliant. Worth every penny.”

Helpful Report

Posted 9 years ago

“Yes your leather cleaner was okay , personally I was expecting more. But what was the star of the show was the leather conditioner absolutely brilliant. Worth every penny.”

Helpful Report

Posted 9 years ago

“I cannot write a full review of this company as it would be far too long, so I am listing each event with my experience with this company. * Had problems ordering on french website so had to do it by phone which took ages * Received no tracking number and eventually they told me my order was held at a parcel centre awaiting me to call for "clearing customs purposes". There was in fact no telephone number on order so couldn't make delivery. * Order received and items missing * Checked receipt and was totalled incorrectly and had been overcharged by 107 euros. * Asked for a new tracking number for replacement parts, given wrong number. It was in fact the old tracking number. * They didn't call back with new number so had to call them after the weekend. * Refund took a week to be seen in my account then it was under by 12 euros * Had to phone them again to get further refund * Still waiting for replacement items to arrive *Numerous failures to reply to emails and phone calls. In short this company is a disgrace and cannot blame alone the set up of their new French website. I have not even started using the items yet. I hope they are heaps better than their customer service! This is not just down to one individual but seems to be whomever you speak to. They are very blunt on the phone and clearly do not care about the amount of errors they are making in their job. I am not sure who is running this company or indeed if they are fully aware of this transaction but it really is shocking customer service.”

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Posted 9 years ago

“All products worked exactly as described. Really excellent advice and service. Will use again in the future.”

Helpful Report

Posted 9 years ago

Furniture Clinic is rated 4.6 based on 722 reviews