Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofas arrived 3 weeks ago Cushions keep moving every time you get up there’s a big gap between both cushions absolute nightmare. Cushions are sinking in 3 weeks.. Technician been viewed the sofas and agreed with us and advised us that we go in and swap the sofas.. report came and said no manufacturer fault. A big lie when the technician sat on the sofas and saw exactly his faulty the sofas are. We are now going to go in speak to the manager and if we need to take legal action and get trading standards involved. This was not the suite we saw in store!! Disappointed and angry £2,400 for a suite which is not fit to sit on.. Let’s see what FV manager has to say!!”

Helpful Report

Posted 4 years ago

“Ordered recliner chair in April ,come to deliver ,top was covered with plastic covering ,the base of chair was filthy dirty where it had been dragged along by somebody ,then they tried without success to,assemble the back of chair into the base for only one side not to slot in , they said its alright to sit on but I wasn't happy told delivery drivers that it will have to go back of which they kept saying to leave it and somebody would come out to look at it , I stood my ground and got them to take it back , spent £1450 on a chair and comes absolutely filthy , not lined up ,waiting for refund”

Helpful Report

Posted 4 years ago

“Ordered a £3800 leather sofa ,two chairs and footstool. Assured it was “ made in Britain” display model had wide Velcro’s strips sticking the back support cushions to the frame to stop them sliding down and forcing the seat cushions out...as this happened with our old sofa, we thought it was a great idea. Order delayed due to the start of COVID ,understandably. All delivered eventually early March. Within 2WEEKS we called and said we wanted a refund, the whole suit was massively under stuffed and provided no support whatsoever, it was like sitting on a pile of scaffolding poles. The “ great design idea” Velcro was absent , obviously only for display models and the whole thing looked shocking. Informed that an engineer had to come out to assess, but due to lockdown this too would be delayed. Engineer arrived weeks later, took photos and tried his very best to “ plump up” the non existent stuffing in the suite. Said his report ,which we should get a copy of, would be ready in 24hrs. Three days later we had heard nothing, and here began the long game of telephone hockey than ran well into extra time ...... Several New staff explained that the guy who sold it all to us was no longer employed , the manager was on holiday , the women who answered the phone , seemingly from way back in March was “ new in the office”....Then ! A Jake appeared, talked sense, did his level best to get our feelings put before the manager Jason ,even managed to get a copy of the damning report where the engineer marvelled at how a suite “ could look over 10years old in less than a month !” and tried to arrange for collection of this pile of shoddy workmanship. Several calls later FROM me, never returned, we got it all collected end of August .The delivery guy Said “ I am now in possession, you need to call the Office for an immediate refund”.....I left it till the next day, more calls , more “ I’m new here I’ll get the manager to call you back”.....I left it till midday Monday and refused to wait for the “ manager to call”......then was put through and received a refund to my card. Shoddy products, sold under a tissue of lies, ( made in Britain turned out to be Asia !) appalling customer service, overworked staff without the power to sort situations forced to deal with unhappy customers. Never ever again.”

Helpful Report

Posted 4 years ago

“Very poor experience. Ordered a mattress that was said to be available over 10 weeks ago and we are still not in receipt. Chased them numerous times via phone and email to no avail. My last email was sent over a week ago and I have still not had a courtesy of a reply or details of their formal complaints procedure. This is unacceptable. Stay well clear of this Mickey Mouse firm. Disgrace.”

Helpful Report

Posted 4 years ago

“Update on my review paid for a 2nd opinion and report was sent to fv, I'm.now getting a refund my sofas have now gone bank. Please don't accept what they say I knew I hadn't done anything wrong well worth the £130 for report”

Furniture Village 5 star review on 20th August 2020

Helpful Report

Posted 4 years ago

“Order received damages it has a 4inch dent in it, been told this is acceptable and is in the manufacturers guidelines.”

Helpful Report

Posted 4 years ago

“I have been buying my home furniture ever since they open in Abingdon. Never ever have any problem with them. After sales service is fantastic and the staff are always very helpful and go out of their way to help. Very honest about their furniture. I recently saw a dresser unit on Facebook on a sale and I rang their FV store in Stevenage. Darren, the guy who dealt with me was very honest enough to tell me that there is a damage in the unit. He took the photograph and SMS me and to me, it was very easily repairable, nothing major and very honest about delivery problem and advised me it’s better for us to hire a van which I did and a good friend agreed to drive me there and back. As I have been their customer for years, I trusted them and bought the furniture, paid the full price of £905.00 via my mobile phone and collected it two days ago. Despite we were almost 3 hours late on our initial time scheduled for 10.30 am, the staff were extremely helpful even though with staff shortage especially during this Covid 19 pandemic. When I reached home, I was so gob smacked with the lovely unit for the price I paid for. As furniture designer and manufacturer in the past, I do know what quality and design is and to be honest, I couldn’t produced this cabinet and sold it for just £905. Initially it’s worth £2,945 and it was on a sale for half price but because of the damage and the distance I have to travel and hire a van, and as a loyal customer, I managed to negotiate a very good deal. I am a very happy bunny and I couldn’t thank The Furniture village enough for this beautiful elegant quality and a huge sized modern kitchen dresser unit. I bought an Italian designer brand Calligaris height and size adjustable glass dining table from them years back and the plastic glider had deteriorated after 5 or 6 years due to wear and tear, but they sort it out for me and the manufacturer replaced it with no problem free of charge even after 5 years or so. I can’t ever complain about Furniture Village or their Italian supplier Calligaris at all. Will always buy from Furniture Village as well as the Calligaris designer brand. I am very satisfied with both. Trust me, I used to design and manufacture for Prestigious company such as Harrods in London and I know what I am talking about.”

Helpful Report

Posted 4 years ago

“First sofa bought had a broken leg!. Replacement looked second hand, no felt in feet, hole in the arm, scratched on the legs. Debating sending the whole lot back and refund... Will never use again”

Furniture Village 1 star review on 29th July 2020

Helpful Report

Posted 4 years ago

“The customer service is very very bad, if you can avoid buying from furniturwe village please don't. I am still waiting to get a refund for the last 5 months and they don't even have the decency to reply to emails or answer phone calls”

Helpful Report

Posted 4 years ago

“Bought 2 sofas in October 2018 delivered December. Only ever cleaned with stuff I purchased from them. I now have leather sofas that are peeling. They sent some one out to have a look on Wednesday they phoned me Thursday to say it was contaminated but he can't say what with and that its not a manufacturer fault he only looked and rubbed sides with white cloth (different leather to cushions). And to be told it's basically my fault because it could of been on my clothes, then I was told even what people eat or drink comes through your pores. So basically don't buy leather from furniture village if you intend to eat and drink and sit on your sofas. I was also asked by another employee why I was cleaning it and I said because its dirty bearing in mind sofas are light grey to be asked well how are they dirty, well because we sit on them. She put phone down on me in the end because she said I was shouting I wasn't I was annoyed to be made to feel stupid.”

Furniture Village 1 star review on 18th July 2020

Helpful Report

Posted 4 years ago

“brought, after delivery i was back at the store within the hour to tell them to take it back and refund my money now, all you get is a runaround, no respect from staff or manager, suite a total mess, crumpled leather, saggy seat after 2 weeks, bad joints, not enough padding in arms, arm sticks out not fitted in properly, leg sticks out, leather upgrade paid for not fitted, all they do is keep delaying you with different tactics just to keep it going, see photos remember this is new, because it look old and well used, brought from DFS last time had suite for 8 years only got rid because other half wanted a change, wish i went back there. photos not loading.”

Helpful Report

Posted 4 years ago

“Terry from the Chester store was great, very informative and helpful! Couldn’t fault him and the store. Very helpful and lots of precautions for Covid with gel and face masks! Couldn’t recommend Terry enough”

Helpful Report

Posted 4 years ago

“went back to the store straight away after delivery to tell them to take it back, was told that you have to have it for 2 weeks and then come back and they would make arrangements for someone to look at it to see what was wrong and take it from there, I have now found this out to be a trick on behalf of Furniture Village but thankfully thanks to Which Magazine I was in time to get my refund, There trick was that if you wait as requested the 2 weeks then waited because they say there was a belay in getting it looked at and it goes passed 30 days the option of refund is harder to sort out, don't get caught up with this but say straight away that you want a refund and put that in writing, go to Which web site and put info in and they will email you a letter to email to Furniture Village serving them with your rights, don't get caught up with delaying tactics.”

Helpful Report

Posted 4 years ago

“Went to furniture village to buy a sofa we had seen the day before could not decide on a colour Jason was extremely helpful polite and very efficient with dealing with our order and showing us different colours so we could decide can't wait to get our order now thanks again Jason”

Helpful Report

Posted 4 years ago

“Awful quality. Purchased a sofa less than two years ago and is so awful we now must replace it! Cushions all totally lost shape affecting our backs badly and when removing the removable covers, they do not come off properly as stuck to the very poor quality cushion which consists of a number of cheap peices of foam in some sort of mesh covering.. Covered in black powder from goodness knows where.. Nightmare! Would never shop here again!!”

Helpful Report

Posted 4 years ago

“Bought a mattress for my special need child. Found out later on the same size mattress will not go through my staircase as there is two sharp bend. Had to return another mattress from ikea for same reason. Tried to call furniture village not to send the mattress and to refund. Gone through voice mail, left message, a very rude lady said it’s ready and I have to pay 100% of mattress price as cancellation fees as it has been made. Finally told me to speak to manager of the branch. I called today, they said they gonna call me back tomorrow. I am a NHS doctor, I am extremely busy, on night shift on that time. But I had to keep me wake up to get the phone call back, which never came. I had to chase them several times before getting someone to speak to again and got the answer that they have ordered it, so no return and no matter it will fit my stair case or not, they will deliver it.”

Helpful Report

Posted 4 years ago

“Ordered divan base and headboard 8th March paid nearly £600. Of course I understand there is a pandemic on but my local furniture company has been back to work for over a month. I have had no communication since the 1st April. FV have had our money for 4 months. appalling! Spoke to a friend and she had similar situ 5 yrs ago with Furniture village.”

Helpful Report

Posted 4 years ago

“I ordered about 3k worth of furniture in December 2019 with an estimated 12 week delivery. One of the items was a dining table with some chairs, delivery was understandably delayed as a result of the COVID 19 crisis. The table was delivered 2 months ago without the chairs - the direct debit payments are being taken out for items I have not received. I was advised in April that the chairs would come in May, I was advised in may that they would come in June and I have been advised today that the store doesn’t know when they will come. The one star review is for the customer service, or lack thereof, that I have received from the WATFORD branch. No one answers the phone, I left 5 messages across this week for a call back and didn’t get one. I finally managed to speak to someone yesterday who assured me the manager ROB would call me back yesterday - he didn’t. I finally got round to speaking to him today after calling AGAIN and he said he was “too busy to call me back yesterday or today”, he’d chase my order but would be “too busy to call me back tomorrow so another member of staff would”. WHAT A JOKE. Delays are understandable, disregard for customers is not. The service is great when you’re shopping but once you’ve ordered and paid don’t expect any interest from the team in helping you. Everyone has excuses and there is an absolute lack of accountability.”

Helpful Report

Posted 4 years ago

“Original post date 04 June 2020 My partner and I ordered our selves a £2,500.00 corner sofa in early March from Furniture Village. There were numerous factors that influenced our decision, one of them being Covid-19 and lead times. We had originally settled on a sofa in Harvey's for almost half of the price however we were told that there was a significant lead time as the sofas were made in the middle east and Covid-19 had caused delays. It was suggested if we ordered from Harvey's we should expect delivery mid to late June. After speaking with a member of Staff in Furniture Village, we were advised that their sofas were made in the UK and that the lead time is only 5 weeks. This was the primary reason for us making the purchase with Furniture Village. I apreciate that we made our order 3 weeks before the UK government enforced lockdown and this is going to cause unforeseen delays, however this does not excuse the lack of information receiced from Furniture Village. We have received no communication from Furniture Village, I have contacted them via online chat twice, been promised calls from the manager at the store we made the purchase for an update and we are yet to receive those calls. The customer service once they have taken your money is appalling. We have now been waiting 11 weeks for our sofa after initially being told 5 weeks and we haven't received any update what so ever. I'm sure if we were to show interest in making another purchase, we would receive a telephone call then. Update 19/06/2020 Still no communication even though we have reached out in numerous ways. They don't answer the phone and their mailbox is full. I am disgusted by the service, it is not hard to pick up the phone and speak with your customers about any problems you are having rather than ignoring the issue and hoping your customers will go away. Seriously considering going to the store now and demanding a refund so that we can look elsewhere. I do not trust that Furniture Village is going to deliver and I'm not sure I even want them to anymore.”

Helpful Report

Posted 4 years ago

“This is without a doubt the worst customer service I have ever received. I have been in contact with the call centre to discuss this but to no avail. We ordered a dining table, set of 4 chairs and a separate bench from them in October 2019. 7 months on we are having quality issues with what has been received. The table and chairs were only delivered before Xmas due to our constant harassment and chasing, and were finally sent without the bench, as it was not available (I expect we would still be waiting for the table and chairs had we not chased it up). We have been told that compensation will be discussed once the bench had been received due to how long the delivery took, but this has yet to happen. The chairs are all faulty and we were promised a replacement numerous times, but we are still awaiting on this, as well as the compensation. The entire process has been extremely frustrating and seemingly impossible to get right. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

Furniture Village is rated 1.3 based on 1,025 reviews