Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. I have now waited 2 days for a return phone call. I phoned initially because in June we paid a substantial deposit for 2 x sofas. It is now 15 weeks waiting and we havent even been able to speak to someone. The least they can do now if and when the sofas do turn up is to drop the delivery charge!”

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Posted 3 years ago

“I was impressed with the service I was given by Aleks in your Southampton branch. I found him to be very helpful and pleasant.”

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Posted 3 years ago

“Purchased two leather sofas from Furniture Village and after just six weeks of minimal use they looked absolutely awful. I contacted FV and they sent out a technician who advised that it was an Italian made sofa in a loose fit style which is favoured by Italians who like the lived in look. Despite enquiring at the point of purchase about the leather quality/grade, I was never informed it was a loose fit style and if I had been I wouldn’t have purchased it. Incidentally the sofa in the showroom has apparently been in store for over a year and looks far better as did my 19 year old leather sofa which I changed because I wanted a different colour. I would avoid FV at all costs and I will add pictures so you can judge for yourself.”

Furniture Village 1 star review on 4th October 2021

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Posted 3 years ago

“Absolutely appalling. Been waiting since June for my items. Nobody rings you back . They've got my money so they're not bothered Next step - chargeback action via my bank. 'Which' website has a step by step guide. Wish I had never heard of furniture village!!!!!!!!!!!!!!!”

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Posted 3 years ago

“I'm an happy with after purchase service because I am contacting them to see their product condition and it's still under warranty now 6 months passed we just get promises we will contact and we will visit you to see and no one contact and no one visit. totally not happy with this company.”

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Posted 3 years ago

“We took a while to choose a sofa, finally picking one that was very comfortable in store. We paid up front full amount (advise not to do this) We noticed on in store product arm was dented but they said it was the way it had been stored in warehouse. Our sofa arrived after delays 13 weeks later. The delivery was terrible and hall was damaged. The sofa looked terrible. The backs were over stuffed causing distortion and making it impossible to sit on. It looked nothing like the one in store. It was very uncomfortable. We complained. A man arrived and was at our house no longer than 10 mins, said nothing took a picture of sofa and underneath sofa and then left saying report would be in a few days. Heard nothing. After another week the arm had a hole in it. we have no children or pets just us in our 60s. No one called me from customer service. I called them again and said I wanted a collection and refund. The said that would be ok and arrange collection. couple of weeks passed nothing. I then called them again. This time they said they man who came to the house said no manufactures fault and no refund. We are left with a £1000 sofa, looks terrrible and adds no comfort for my unwell husband. No interest at all from furniture village Reading. Or Resolutions team. Not bothered, not interested, after all we had paid them our hard earned money why would they care. Not sure what to do now, another phone call, another person clearly not interested. DO NOT BE TAKEN IN BY FURNITURE VILLAGE THAT THEY CARE. I could weep. It could have been resolved very nicely in the beginning with good customer service, but I would no longer trust them. NEVER USE YOUR CASH TO PAY, GET IT ON TERMS WHERE AT LEAST YOU CAN STOP PAYING IF YOU HAVE A PROBLEM.”

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Posted 3 years ago

“Furniture Village only stress!!! Order number: 649100608 I order the sofa in May. Was delivering 20/09/21. Ok because a corona time I understand but all experience with the delivery OMG 😱 I sent this to costume service. After many months of waiting, the sofa was delivered, but unfortunately, the delivery was very stressful and not a pleasant experience for me. The delivery guys were very rude and bordering aggressive with their attitude and approach, not friendly at all. From the beginning, how they handles the sofa was appalling. I mentioned to them that it did not look like the sofa would fit through the door without having the arms removed, which is easily done as they slot in and out. So they continue to unbox the sofa in the street and ignored my advice, all was ignored and they continued at force to wedge the sofa through the door. The sofa was not covered or protected in any way. They finally decided to remove one arm but by this point, they had already scratch one hole left of the arm (side support). See photo. The damage to the side support arm could have been avoided with a little common sense as I suggested at the beginning. I am now left with a damaged sofa, a sofa that is meant to be new and I must add was not cheap is now damaged and I do not accept this. This is not what I paid for. I said to the guys that they should return it but they insisted they had to deliver it and I call Furniture Village and deal with the additional hassle of my new sofa being damaged. When I raised this to the delivery drivers their attitude towards me was appalling arms flying in the arm by the younger guy who in all honesty was very intimidating and rather aggressive in his approach. Again this just added further frustration. Do you vet these 3rd part companies? The delivery drivers had a total disregard for the item they were delivery and this was also evident by how it was stored in the van at the very beginning. The word cowboys springs to mind. I ask the delivery driver to check over the sofa upon his departure and he quickly advised that was not his job to do, I ask that he at least take photos of the damage they had caused which it appeared they did, but I couldn’t see in detail the photos he had taken. I am subsequently left with a new damaged sofa, damages walls (see photos) door forced at so much pressure they force the door handle through the wall. (see photo) This whole experience was appalling, the worst customer service/delivery I have ever experienced In my life. There was zero professionalism and very unpleasant behavior.”

Furniture Village 1 star review on 30th September 2021

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Posted 3 years ago

“Bought a dinning table. Came damaged. Was told would get a replacement. It's been 8 months and still no replacement. No correspondence to my emails and mail box is full so can't even leave a message on the phone. Extreme poor customer service.”

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Posted 3 years ago

“There isn't a rating low enough. We bought stools online believing their promise that you could return to a store. Guess what? Can only return to a depot which is further away. Returned stools on 12 July. Still don't have a refund (28 September) despite dozens of calls (same story every time - wait 3 to 5 days) and letters (to company officers - no response whatsoever). How this company is still in business is beyond comprehension. Please don't make the same mistake we did!”

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Posted 3 years ago

“Your company is misleading selling fake leather, then have the cheek to not even send out an independent person to check it out ,don’t buy from this company it’s too fake and will soon go bust.”

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Posted 3 years ago

“DO NOT USE OR TRUST THIS COMPANY Lies,Lies and more Lies. From the telephone gofers to the Online General Manager Scott Taylor, the company is a complete joke. You all know the story by now , so I won't bore you with the details. Take your money , promise delivery, don't deliver. Promise refund, don't refund! Scott Taylor, the promises you made to me, you don't deserve a job, never mind being manager.”

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Posted 3 years ago

“Returned furniture on 17 August. Was promised refund in 5-10 working days. It's now 24 September and still haven't got my money. I have contacted them several times and keep being apologised to and say will get processed that day and will take 5-10 working days. Just keep being lied to. Absolutely appalling. I am owed £1007 and desperately need this money. I will be contacting trading standards for advice.”

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Posted 3 years ago

“Waited nearlly 11 weeks for furniture, and when tried ringing kept getting cut off or automated service coming on saying mailbox is full...absolutely appalling .......would never recommend this place as it's a total disgrace and unacceptable what there doing!!!!AVOID AVOID”

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Posted 3 years ago

“Worst customer service; avoid this company! This is the worst customer service I have ever experienced. We bought a sofa from them 5 months ago. They messed up with delivery 3 times. Once it's been finally delivered it was damaged. After trying to arrange a repair for a month we are just giving up now and just want to process the return and refund not to deal with them ever again!”

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Posted 3 years ago

“Fantastic furniture. the wardrobe and chest of drawers are superb. the service is top notch - from ordering to delivery”

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Posted 3 years ago

“We purchased 8 Phoenix chairs during 2018, after 2 years and two months we noticed the chair material was peeling off, these chairs were not cheap and should have lasted at least 10 years before any wear would be noticeable especially as they have rarely been used. Having contacted customer support they stated chairs were out of warranty despite there being faulty material not fit for purpose used on these chairs. Since telephoning customer support all 8 chairs have deteriorated and potentially only fit for the skip.. Inhave contacted furniture village a second today who after much Persistency on my behalf in my behalf have escaped the complaint which I have been informed will generate a call from a supervisor on Monday 20th Sept. Will await to see their response , in my opinion if a retailer is doing their job correctly in providing reasonable customer care they should at least contact the manufacturer / supplier to explain the situation and then between themselves decide on the correct way to successfully resolve the issue. We await with bated breath!”

Furniture Village 1 star review on 18th September 2021

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Posted 3 years ago

“Purchased soft 3 months ago have complained had so called technician round changed cushion terrible attitude spoke to store someone calling me back they never return calls understand everyone busy so don't say will call and not bother.definitely not the same as one on shop. Sales assistant reccomended we upgrade our cushions absolutely Terrible. The after care is shocking there not bothered .”

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Posted 3 years ago

“I would really hope that someone from furniture village would like to contact me before writing my review....I am like other contributors I wish I'd read the reviews before ordering”

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Posted 3 years ago

“Really wish I had read the reviews before we purchased Petit sofa, armchair and puff. Waited for delivery since May and what a letdown when it arrived. Not the same quality as the one in the showroom. Feels like MDF and plastic. No assistance from service department. Complained by email, twice in store, twice on phone. Store manager called to house and awaiting his comments. Strongly recommend you look elsewhere. Bought suite last year from Stoker's and product and service was excellent.”

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Posted 3 years ago

“Absolutely terrible service I received a power recliner on 26.08.21 when they were setting it up they noticed 1 of the power leads snapped they advised that I take a picture and they did too I called with the complaint and forwarded the picture I was told it would be dealt with urgently and would get a call , following day I called again to then be told that it's not an urgent matter and to wait 3-5 working days ,3rd September still waiting so called again to be told that there's a queue and other people waiting before me ,I advised that I did not pay money for damaged goods and wanted to talk to a supervisor the call handler became cheeky saying why do u want to talk to them they will tell you same I insisted I want a supervisor who I eventually got I told her everything and explained that I was sick getting told different things and also I told her I would like compensation ,she advised that she would put on my account o should be compensated and also to give it just a few more days ,5th sept I had a voicemail saying that an engineer would be out no date given so I called and the call handler male was very abrupt with me I said I need a date of when engineer would be out as I should not be expected to guess ,he told me I would hear from them by 8th September ,today is 9th September still no one been in touch so I called to be told there is a delay and wait to hear from engineer in a week I told her it's not good enough I want to talk to a supervisor or manager to be abruptly told there's none ,she didn't want to hear me out kept talking over me then eventually said she will get a supervisor to call me a hung up on me .I'm absolutely disgusted in the way I'm being treated ,and I will be sure never to shop with them again!!!”

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Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews