Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

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“We bought a corner sofa from the Cheadle branch and at first we were happy with it. After a few weeks the interior cushions started to go flat. I contacted the store who told me they weren't covered by the guarantee and we'd have to pay for new ones. We were not told this when purchasing and in places can now feel the frame. Do not buy from this company they have no after care or customer service.”

Helpful Report

Posted 4 years ago

“Totally unprofessional and disrespectful staff and store manager. They literally shouted at us and showed an aggressive attitude when we went back to store as we weren’t happy with our mattress. Bought a Tempur one, £1900 and the quality is awful. No returns/ changes or refund accepted and also there is no way to make a formal complaint.”

Helpful Report

Posted 4 years ago

“Still haven't refunded my money it's been 6 weeks! Sent damaged table to us. Requested refund, they picked it up but never sent money back. Emailed and got no response. I call and all I get is someone will call you back. Guess what... No one does, have to call them back again and still no answers. Absolute joke of a company”

Helpful Report

Posted 4 years ago

“Worst Company Ever - order new sofa, wrong one turned up, then they eventually delivered it 3 months later but it was used and had a strong curry odour. They had tried to fob us off with a used one without telling us!! One that had been on someone else’s front room with no mention of COVID! Very hard to contact, and they are only offering a small discount as a gesture. do not use!”

Helpful Report

Posted 4 years ago

“After purchasing a complete divan and headboard in October 2019 and delivered November 2019 by September 2020 the springs had collapsed leaving a very large hole they sent a man from Hypnos who confirmed the springs had separated and would be replaced under the guarantee and said we should go back to the Abingdon shop to arrange this so off we went and chose another mattress for fear of the same thing happening still Hypnos we were told we should have it by end of November 2020BUT that was cancelled then told end of January 2021 BUT that was cancelled as we went into lockdown and told us Hypnos was on reduced production so then told March 2021 the did lend us a topper which was useless as it just fell into to large hole I rang them on many occasions and tried to get hold of customer service who had first logged my problem (Jane) but was never available so fed up with all this I asked for a refund as advised by trading standards because they could not supply the goods BUT the manager of the Abingdon branch said he would not give a full refund as it was over year I tried to explain it was not my fault it was over a year but there’s as they could not supply a replacement and I had first reported this way back in September last year well within the year but he still insisted and would not refund so with no option we just had to wait and sleep on a mattress that hurt our back , I would just like to tell others to stay clear of this company as they should me no sympathy at all”

Helpful Report

Posted 4 years ago

“Just received the 4 seater Ariana settee and armchair with the fabric backs. It is so uncomfortable, its higher than the one we sat in in the store and we keep sliding off, it’s ridiculous!!!!!!! Im going to ring and complain but I’m sure I won’t get anywhere with customer service. Avoid this settee as you will be very dissapointed.”

Helpful Report

Posted 4 years ago

“Purchased an expensive bed frame and slatted base from Furniture Village & a top of the range Hypnos Ortho Extra Firm mattress separately. The problem is the slats are 9 and even 10 cm apart in places, and this has distressed our Hypnos mattress and made the guarantee invalid, Hypnos lay the blame firmly at the feet of Furniture village, who sold us the slatted base. As Industry standards warn gaps in slatted bases should be no more than 7cm And any mattress you purchase from whoever it is will say that the guarantee is invalid if it is laid on a substandard base. ie substandard = Any slatted base over 7cm, so why did Furniture Village sell us one that has 9cm and even 10cm gaps in places? The bizarre thing is that Furniture Village warn customers AGAINST purchasing a slatted base with slats over 7cm apart, It's on their how to care for your mattress guide, on their own website. We foolishly thought it was an oversight and once we brought this matter to their attention they would apologise and resolve the matter as quickly as possible. Wrong. Very Wrong. We called the manager Luke at Friern Barnet and Stevenage Furniture Village. It took weeks to actually get to speak to him firstly because once you press option one for customer service on their contact number it says mailbox full throws you out and one is unable to leave a message. If customer service is this bad there really is a problem, its one of the biggest gripes on their negative reviews. Once you do get through to a human it takes weeks to go through the chain of command until you finally come to the store manage Luke. Email communication is even worse. Luke commissioned a really incompetent firm called Homeserve Furniture repairs, (We mistakenly thought they were the Ombudsman) a shady firm that if you Google their company you will see they have been discredited by money saving expert and have various negative reviews from customers using words like , cowboys, woeful, scam. A very unsavoury bunch. Anyway Furniture Village have made us an offer of replacing the slatted base but not the mattress. So they accept liability for the frame which caused the damage. The mind boggles? On website reviews where you have to input your order number or receipt Furniture Village and Homeserve Furniture repairs have over 79% to 92 % negative reviews. Two questions. One how can a company survive like this? I suspect they won't and they will be closing their doors sometime soon, so be very wary leaving deposits, unless you pay by card. Two: Where are the positive reviews coming from when you don't need a receipt as proof of purchase. I am sure the Ombudsman will be interested. which is our next stop, we will pass on the dossier we have collected with their unethical practices. We really wish we had taken the time to view the negative reviews before we made purchase, and if you are going to make a purchase make sure you pay by card so you are covered if they go into administration, which is where they are headed if they carry on providing such woeful customer service. Only 9% recommend Furniture Village thats a whopping 91% of unhappy customers.”

Helpful Report

Posted 4 years ago

“Bought the 3 and 4 seater sofa "Ariana collection".... the most uncomfortable sofa i have ever sat on. I cannot emphasise how rubbish the sofa is..although it looks nice there is no back support as the cushion is straight back. Please avoid at all cost... the customer service is Extremely bad. Would never purchase from this store.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Placed an order with a 10 week delivery period and 7 months later it has still not arrived. Staff couldn’t care less, no compensation provided. Complaints and requested call backs go unanswered and still no furniture. Do not order from here.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service from Guildford! Where should I start? I received an email suggesting items were on sale - I chat botted to reserve a chair and a mirror and received a call to confirm, as well as an invoice after payment. On the invoice it says 1-3 weeks delivery time. At 3 weeks, I still hadn't had any communication, so emailed - no word. I called - couldn't get through. I left messages - nobody returned my calls. I chat botted and was told twice that someone would call me - they never called. In all this time I managed to speak to one person on a Friday, 5 weeks on who suggested the piece was still in the showroom and was never scheduled for delivery and that someone would call me on Monday to arrange delivery - no call. Wednesday I called and emailed to say cancel my order. On Thursday, I receive an email saying they have now cancelled my order and that I should call to receive a refund. What the ??? Someone FINALLY contacts me to say order cancelled without ANY explanation, apology, nothing - only to say that the order has been cancelled. I will NEVER have anything to do with this company again. Absolutely shocking!! Worst customer service I have ever experienced.”

Helpful Report

Posted 4 years ago

“I think your furniture is really bad so uncomfortable and the second one even worst like sitting on wood and the bed all there after is money would never buy from then again”

Helpful Report

Posted 4 years ago

“Seriously awful. Waited 12 weeks for delivery. Sofa then didn’t fit around our staircase (because of the angle) so delivery guys advise cutting the bannister out. I think not. Been stuck in our entrance hallway for a month and on top of that the idiots are charging me 25% of the order value to collect it (£400!) that’s if they ever decide to pick it up! avoid this company at all costs. They are a bunch of useless idiots!”

Helpful Report

Posted 4 years ago

“No customer service. Disgraceful. We ordered on 29th October and still have no sofas. I went in just before Xmas to ask for a swatch so I could buy curtains. They promised one but never bothered to send it. Received a call mid February saying we would get the sofas ‘soon ‘ as they were due in to them on 22nd Feb. It’s now been 18 weeks ( we were told 15-16) and still no sofas! We ve been fobbed off numerous times and now we’ve had enough. They’ve clearly lost or damaged the order. Problem is they just do not care! I am now getting advice to see if they are in breach of contract so I can cancel the order. Can’t give zero stars sadly. Don’t buy from them. They just let you down.”

Helpful Report

Posted 4 years ago

“I requested a visit to assess the softness of the setter arms and seat .I was requested to send a photo .which is impossible to show the softness of the under filling .back came a reply almost instantly .this is normal settlement .not happy”

Helpful Report

Posted 4 years ago

“Ordered a 3+2 seater sofa and they made sure I paid in full promptly. Come delivery date, the guys couldnt get the 3 seater into my house, so took them back. When I called, they said the fault was mine as I should have checked the sizes would fit in through my door. Anyway, agree to pay for their sofa technician to remove segments of the 3 seater to fit it in. Second time delivery, they forget to bring in one of the parts needed to re-assemble. They also said the 2 seater couldnt go in, and they wouldn't take it back. As it had been attempted to get into my property, the sofa couldn't be sanitised to take back. So they left the 2 seater on my drive! Third time in, they deliver the missing part and the technician manages to assemble the 3 seater. Thought the reduced the price for the technician's services, the service was appalling.”

Helpful Report

Posted 4 years ago

“DO NOT ACCEPT A SOFA IF YOU FIND MARKS OR DAMAGE! Sofa was not checked prior to delivery and was damaged. I then accepted the sofa after being told it was glue. Had to wait for a repair agent to come out and it’s a half day appointment so half day holiday booked. Repair agent had a go but not great. Repair agent also wanted to know how the sofa was positioned in my property!?! Rung the store and was told I now have to wait for them to pick up the report despite me emailing the reviews team with photos. At this point I wish I never dealt with this company”

Furniture Village 1 star review on 2nd March 2021

Helpful Report

Posted 4 years ago

“Avoid avoid avoid ..... Avoid avoid avoid ...... if you like customer service this isn’t the company for you !!!! As they Seem to have no regard for their customers once they have taken your deposit ! After almost 6 months of waiting for our order to arrive we were told the night before delivery that they “couldn’t find” our mattress ! Two weeks later several emails several calls and a couple of virtual chats via the website nothing has been done and no contact has been made to us to explain, apologies or update on this saga!!!”

Helpful Report

Posted 4 years ago

“Zero acknowledgment of issues fall back on independent engineer inspection, not independent at all. How can an inspection take place without design specifications for reference no measurements or reference guides. Purely an opinion not a professional evaluation! Seeking legal advice over £5,500 furniture after 4 weeks looks 10 years old. Also not designed correctly for static version of recliner zero back support Do not buy anything from this Mickey Mouse company. We have ordered three times and waited over 3 months for each item. Awful customer service. Treated with contempt by customer services! GPlan should be wary of loosing their reputation by being associated with this company.”

Furniture Village 1 star review on 25th February 2021

Helpful Report

Posted 4 years ago

“As with everyone else DO NOT BUY from this company. I cannot express enough how shoddy the quality is. After six months sofas looked ten years old. We sit on them for three hours a day and plump daily. One and a half years in and they look ridiculous. They are out of shape, uncomfortable and furniture village assured us on purchase the foam was high density quality so we would have no sagging. LIES! Take a look at the pictures. I have repeatedly tried to raise with them, for a response now of basically pay for more inners. Yep less than two years old and they want me to pay for more stuffing....”

Furniture Village 1 star review on 24th February 2021

Helpful Report

Posted 4 years ago

“Would give no stars if I could. Furniture Village’s customer service is appalling. I purchased an expensive piece of furniture from them last July and after a wait of 3 months, they delivered a completely different item to the one I ordered (wrong model, wrong colour). They failed to contact me at all about this problem - I had to call them to find out what was happening. When I did call, I was told “it is a problem with the suppliers” and not given any date by which the error would be rectified. When I called again to ask for a timetable for correcting the error, I was treated as if I was nuisance rather than a customer whose purchase had not been fulfilled. After a wait of a further 3 months, and many phone calls, they eventually delivered the correct item. During that entire period, they had all of my money and I had no proof there was a problem! To this date, I have not received anything from them in writing (not even an email). No apology, nothing! I raised a formal complaint about this and posted it to them in January of this year. I know it arrived, because I had my letter tracked. After 6 weeks I haven’t received any written acknowledgement of my complaint. Avoid this company at all cost – you have been warned.”

Helpful Report

Posted 4 years ago

Furniture Village is rated 1.3 based on 1,055 reviews