Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

“I hope and pray this company goes bump .terrible customer service. we have got rid of our 2 year old cheap leather .rubbish wich cost over£2.500 pounds .”

Helpful Report

Posted 5 years ago

“Bought a mattress as reccomended by the floor manager for £489. Bed developed a large dip on one side in three months. Funiture village sent out a technitian who said it's from general wear and tear and there's nothing they can do about it. First response from customer service was talking about a leaning chair, so obviously just copied and pasted from another complaint. Really get the idea they couldn't get a monkey once they have your money. I spent weeks looking for a good mattress to invest in and a lot more than I would normally have spent. Will just go to the local mattress factory and get a £200 one next time. At least then I won't be as dissapointed if it goes wrong in just a few months of normal use.”

Helpful Report

Posted 5 years ago

“Disgusting how i have been treated by this brand, i waited 8 weeks for my sofa to be delivered in the wrong color and after this i have emailed and called now for over a month and been ignored each time they say they will get back to me and do not and i call and no answer, I still have the sofa in the wrong color with no option to swapped or return my sofa to the correct color nor have they even emailed me back with an apology of some kind! Don't waste your money and buy here unless your happy for a lucky dip on what sofa may arrive!”

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Posted 5 years ago

“Absolutely disgusting customer service at metrocentre retail by Tim. He was so rude. Would never shop there again .”

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Posted 5 years ago

“Went to my local store on Sunday in Birstall was approached by young salesman called dan was very pushy said to me I am just with another customer and I will help after I have fineshd he was already with a customer on a desk taking a payment when he got up and said I will help u on a bed and he actually said am on commission I have kids and wife to feed so wait for me that’s not very professional for a salesman to say that and make me and my wife guilty about his commission so we ignored him then was approached by another salesman called Charles who was very understanding and professional and we bought a bed of him thanks charles”

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Posted 5 years ago

“We have ordered Hypnos Opulence Cashmere divan set with headboard, all delivered in 4 weeks as advised online. Warehouse contacted us approx. a week before delivery to set delivery date that it’s okay for us. On delivery day we received a text with 2h collection slot and they asked if we accept it. Delivery team showed up exactly on time, they were very polite and quickly assembled our bed, took all packaging as well. Divan looks beautiful, very comfortable mattress, exactly matching description and I’m very happy with it.”

Helpful Report

Posted 5 years ago

“We have ordered Hypnos Opulence Cashmere divan set with headboard, all delivered in 4 weeks as advised online. Warehouse contacted us approx. a week before delivery to set delivery date that it’s okay for us. On delivery day we received a text with 2h collection slot and they asked if we accept it. Delivery team showed up exactly on time, they were very polite and quickly assembled our bed, took all packaging as well. Divan looks beautiful, very comfortable mattress, exactly matching description and I’m very happy with it.”

Helpful Report

Posted 5 years ago

“Did not deliver full invoice and now not answering my calls. This is the Croydon store. Please be careful guys, it’s important that you think about after sales experience”

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Posted 5 years ago

“Paid for two sofas £4000 given 4 different dates for delivery. Called given another different day for delivery, was told we are lying we were never given the date change again, lucky for me the conversation is recorded. they have breached the agreement speak over customers and lie constantly to said customers. I paid for the sofas on my credit card so thankfully covered to be refunded back. My advise is always pay for goods on your credit card it gives you better protection. Don’t use this company they are very polite in taking your order but once you step foot out of the building your treated with no respect. Cameron from the Birstall store you don’t have the first clue of customer service let alone consumer rights.”

Helpful Report

Posted 5 years ago

“Bought bed in March problems from start middlebrook shop manager rude and not helpful avoid this company”

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Posted 5 years ago

“The leather started peeling on sofa after 13 months £1345 should have been £(1995) they have accepted manufacturers fault but have to pay £400 get different one as wouldn't give us money back wish we hadn't bought in first place... Angry and upset”

Helpful Report

Posted 5 years ago

“Simply atrocious. I ordered at the Purley Way Croydon in person with an A3 scale drawing of my hallway asking for a sofa that would fit that pinch point. I was repeatedly assured that the backs come off the sofa which I chose, and that there would be no problem whatsoever. I re-checked this crucial point, and also pointed out that I would be moving in 6 months and need a removable back. I waited the 9 weeks it takes. The lorry turned up over an hour early on the specified day, while I was still clearing the hallway. Managed to finish moving furniture around the house in a bit of a rush, and took the broken-down old sofa to the bin shed to enable free moving space for delivery. Delivery staff then said the sofa couldn't have the back removed and they'd have to return it to base since it would not clear the corridor. An engineer was supposed to call me back that day so I stood by [day off work now]. Never happened. I called at 4pm describing the situation, someone said they'd call back in an hour. Nobody did, so I emailed, no response for at all. So I called again, got an assurance someone would call me later. Eventually spoke to a manager who said that FV take no responsibility for access issues. I mentioned this was a trading standards issue since staff are describing items at point of sale incorrectly. Was assured that staff are fully trained and that access issues are not their responsibility under terms and conditions which I should turn to and check. Advised to put all my furniture back in the hall and living room since delivery would not be made that day despite assurances to the contrary. Asked to terminate the order, they refused to advance this. They have £1800 of mine, and I've wasted a day of annual leave. I am sitting on the floor in chaos, am quite elderly and haven't the energy now to put everything back. Will have to take legal and/or Trading Standards advice of course for mis-sale. They are not a fit organisation to undertake transactions with.”

Helpful Report

Posted 5 years ago

“Bed has a broken strut after a year. Their Homeserve representative has been and taken pictures and all correspondence is ignored. 20 year guarantee ?? Hah, 20 minutes more like !! Not worth the paper it's written on. AVOID LIKE THE PLAGUE !!!”

Helpful Report

Posted 5 years ago

“their leather settees are rubbish. don’t EVER buy from these”

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Posted 5 years ago

“Had a really bad experience after buying a 700 pound mattress it has ripped from end to end luckly i took guardsmen insurance out but they only offered 350 cash or replacement which is fine but the manager at birstall is the most arrogant narrow minded man i have ever spoken to he seems to think he is doing me a favour by replacing it well i will be making a complaint about him but for sure i will never buy anything from there again”

Helpful Report

Posted 5 years ago

“Bought a dining table, 4 chairs sideboard and top February 2018. Waited 5 months for delivery. When the items arrived, the sideboard top was the wrong design. After being told there were two tops, both with the same barcode waited another 3 months for delivery of the right one. They delivered the same style again so we had two. Refused them both and took a refund. Now, 18 months later one of the sideboard doors has a crack in it. Been ringing up for 4 weeks now, have sent photo's and description. keep getting passed around. Apparently the manufacturer is not returning their calls!!!!!!!!! Disgusted.”

Helpful Report

Posted 5 years ago

“Just to warn you all the Furniture Village in Staines are guilty of false advertising. Saw an offer for a bed and mattress. Mattress advertised says it's a Mammoth 3000 which was worth £1200 and they were selling it with. bed frame for £795. However looking on the website I saw the mattress on the bed was not as advertised. It was a cheaper mattress that they provided. When I challenged the manager about what they were advertising he got very flustered and said it was a mistake and screwed up the display card. I thought you had to sell what was advertised so i filmed his response. False advertising. Beware shoppers.”

Helpful Report

Posted 5 years ago

“I would never recommend them. This is for the reading store but imagine their whole company is like this. We ordered a clearance mattress from the reading store. It was in perfect condition, even our order statement said so. The day before it was due to be delivered we got a call saying it had been damaged and needs to be fixed. This was the first sign of the company poorly treating its customers by not taking care of their products. At this point we had paid for the mattress and hadn't received anything. Next it took us about 10 times to get through to them on the phone to find out what happened the next day to sort out the delivery- 'it got damaged somehow' that's all we got from them. They said they would try to clean/ repair the mattress which took a week with us contacting them, not the other way round. It still did not get fixed. They said they can still deliver it to us but of course we did not want a product that had been damaged by them. Next they said we could get the same mattress type delivered at our original clearance price. Great we thought, finally getting sorted and fair compensation. Once again they let us down. Never called us, always relying on us to sort it out so we had to do the calling up ever when they said they had booked a call in for them to call. So, we called to say what's happening. Only to be told they can't do it at the same price. Only option was to a refund or a reduced price on the current mattress. Even had the cheek to say you could use the money to look for another mattress of the same price- we were never going to give them our money after this. We had to refuse the reduced cost as we didn't want a mattress that was still no in good shape that they had damaged. No compensation offered, barely an apology either so took the refund as we just didn't want the hassle of dealing with them again. Shame on the staff at reading, you have lost yourself a customer that was willing to buy future products with you but never again. We will also tell others to stay away because of your appalling customer service, lack of contact, lack of care for your product and overall poor service.”

Helpful Report

Posted 5 years ago

“I would never recommend them. This is for the reading store but imagine their whole company is like this. We ordered a clearance mattress from the reading store. It was in perfect condition, even our order statement said so. The day before it was due to be delivered we got a call saying it had been damaged and needs to be fixed. This was the first sign of the company poorly treating its customers by not taking care of their products. At this point we had paid for the mattress and hadn't received anything. Next it took us about 10 times to get through to them on the phone to find out what happened the next day to sort out the delivery- 'it got damaged somehow' that's all we got from them. They said they would try to clean/ repair the mattress which took a week with us contacting them, not the other way round. It still did not get fixed. They said they can still deliver it to us but of course we did not want a product that had been damaged by them. Next they said we could get the same mattress type delivered at our original clearance price. Great we thought, finally getting sorted and fair compensation. Once again they let us down. Never called us, always relying on us to sort it out so we had to do the calling up ever when they said they had booked a call in for them to call. So, we called to say what's happening. Only to be told they can't do it at the same price. Only option was to a refund or a reduced price on the current mattress. Even had the cheek to say you could use the money to look for another mattress of the same price- we were never going to give them our money after this. We had to refuse the reduced cost as we didn't want a mattress that was still no in good shape that they had damaged. No compensation offered, barely an apology either so took the refund as we just didn't want the hassle of dealing with them again. Shame on the staff at reading, you have lost yourself a customer that was willing to buy future products with you but never again. We will also tell others to stay away because of your appalling customer service, lack of contact, lack of care for your product and overall poor service.”

Helpful Report

Posted 5 years ago

“My sofa is absolutely rubbish. The fabric has bobbled after a few weeks. Made a complaint and was told to buy a debobbler!!! Think twice about buying s sofa from them.”

Helpful Report

Posted 5 years ago

Furniture Village Reviews