Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service - sub standard furniture. I bought a bed for £600 of this company in 2016. A year later the centre part of the bed has broken off and the decorative finials/knobs have come away from their fittings and they claim conveniently it is not a manufacturing fault and is not covered under guarantee. I would never buy anything from this company again. Homeserve their service company was a complete waste of time. The technician Stephen Wilson lied in his report that he explained his findings in full. These cowboys are a complete waste of time, use at your peril.”

Helpful Report

Posted 5 years ago

“Awful customer service, systemic delivery problems and nobody at FV appears to care! First our dining table is delivered to wrong warehouse, 3 weeks later same happens to our sofa. Left multiple messages on the delivery lines, they claim they will ring you back, this has never happens so this morning we visited the store fire an update - awful customer service, will not be shopping here again”

Helpful Report

Posted 5 years ago

“Don't trust anything they tell you on delivery. No one cares once you purchase, wrong warehouse delivery twice ! No one calls back, had to visit store to query what's gone wrong..a VERY SAD STATE...”

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Posted 5 years ago

“Ordered a suite from Furniture Village South Ruislip, when it was delivered it was not right, so went back to Furniture Village to see what they would do about it, I was expecting having dealt with similar retailers in the past the usual argument and refusal to help, however the response I got from the store manager Yatin could not have proved me more wrong. He worked extremely hard and professionally to resolve the issue and in the end we chose a different suite which is great. Because of my experience I will always make Furniture Village my first stop for furnishings and would recommend the store to others.”

Helpful Report

Posted 5 years ago

“All smiles and happy faces before you order but afterwards they don’t want to know, after care non existent. Don’t do what they say they’re going to do, don’t call you back when they say they’re going to call you back. This is all before an item has even been delivered, I dread to think what it’ll be like if there’s a problem with the actual item. Social media a waste of time as they’ll just tell you to call the branch, good luck getting them to answer the phone. Avoid.”

Helpful Report

Posted 5 years ago

“just thrown out a sofa that was £1100 ,three years old but was knackered after 3 months . it was delivered damaged and by the time the replacement came it was obvious it was not going to last very long . foam is poor quality and collapsed after a few weeks , coating started to peel (it was supposed to be semi aniline ) . awful company to deal with i would never buy off them again. i don't even think it was real leather all over .”

Helpful Report

Posted 5 years ago

“Furniture arrived after the date quoted and when unpacked it was faulty. No apology and still no technician visit to repair job. Confusion as to money paid and full bill for item never received. They are a very slippery company and will never deal with the Hove branch again.”

Helpful Report

Posted 5 years ago

“Following on from my bad review of the shoddy service I received from Homeserves. I now should amend and leave a positive review. I went into Furniture Village Hill this morning and they explained about their Phone problems and could empathise. The manager was brilliant he listened to my problems took on board my dissatisfaction and the problems. He is going to look at the problems and get a second opinion that won't involved homeserve. Oh and Hannah on messenger was also amazing in getti g me the report from Honeserve”

Helpful Report

Posted 5 years ago

“My unit is 9 months old and the springs are showing through the back arranged a visit today from useless home serve. The technician took one photo then went to his van rang Alan his regional manager whom said it was not a manufacturer problem just the material settling down! Left an ansaphone message for furniture village to ring me on a 2hr call back at 12 09 messaged the head office and received a reply 16.20 to say the administrator was on her way home!! Next stop the furniture ombudsman”

Helpful Report

Posted 5 years ago

“So annoyed and disappointed with Furniture Village (FV) ; Paid £3700; had furniture c8months; seats collapsing; leather coming away from controls +; Customer Service ineffective & fixated on re-dressing issues from the start without looking at photos or reading concerns. Directed FV to issues with two seater sofa and chair; FV sent out man just to deal with settee and not chair {despite saying to the contrary}. Man did report on chair and identified issues, which FV have ignored. Even complaint to CEO was not acknowledged. Will never use again. It’s curious how furniture displayed in shops appears to have more padding 🧐”

Helpful Report

Posted 5 years ago

“Awful customer care . Bought comfort range sofa and chairs . So uncomfortable ! Told to give it a couple of months, given it three still awful. Nothing can be done apparently £2400 down the drain. How can they get away with this?”

Helpful Report

Posted 5 years ago

“ORDERED TWIST COFFEE TABLE THAT WOULD MATCH SIDE TABLE WE ALREADY HAVE. THE TABLE THAT THEY SENT DOES NOT MATCH THE PICTURE ON THEIR WEBSITE CONTACTED THEM TO STATE THIS BUT ALL WE GOT WAS THAT THEY WOULD ACCEPT IT BACK MINUS A £75 DEDUCTION FOR COLLECTION. IT ALSO ARRIVED PLAT PACK WHICH WAS NOT IN THE DESCRIPTION OR WHAT WE PAID FOR EXPECT FULLY ASSEMBLED AT THE COST THEY CHARGED. AVOID”

Helpful Report

Posted 5 years ago

“We ordered two cream leather sofas which are recliners. The leather on them is different shades and we were told they were being replaced at the beginning of May. Not heard a thing and no call backs when we left a message!! Customer service is appalling.”

Helpful Report

Posted 5 years ago

“I googled something different and am seeing furniture village get a hammering on here. My family have used furniture village a lot and we have never had a bad experience. They always delivered in time and the sofas are the best we could find for the value”

Helpful Report

Posted 5 years ago

“TOTAL COWBOYS please avoid, what an outfit total disregard about any complaints NO FAULT FOUND when our chair has totally collapsed.Looks like court action is our ony option,we are both elderly but makes no difference to them. Get stuffed, up yours, is there true care policy.”

Helpful Report

Posted 5 years ago

“The worst customer service ever! If you have any complaint or question about a store purchase do not expect Furniture Village to acknowledge emails, letters or phone calls. Their approach to any concern raise is total silence. Even the CEO ignores personal emails. Our goods were long overdue to furniture Village overstocking their warehouse but did they admit it? No. did they try to blame the supplier? Yes. They totally ignored all attempts to find out why the delay and when we could expect the goods preferring in the end to leave all communication to the supplier.”

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Posted 5 years ago

“Bad bad bad”

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Posted 5 years ago

“Still not received our cushions ordered last October 2018”

Helpful Report

Posted 5 years ago

“Ordered a pair of cushions and a sofa last October the sofa was delivered minus cushions have sent so many emails since then trying to get them all I get is one excuse after another like we are re ordering them - we are still looking for them- we are stock taking but will look into after this .”

Helpful Report

Posted 5 years ago

“We spent over £2400 last month on a pair of ‘ultimate TV recliner chairs ref. NC 862C. One of them is completely lopsided making it impossible to balance even a cup of tea on a laptray. When sitting in it you are automatically revolved round 45degrees. I am only average weight- nine and a half stone - so I don’t feel that my weight is causing a problem. Furniture Village sent an engineer round who agreed that the chair was not fit for purpose but said there was nothing wrong with the reclining mechanism. Furniture Village have therefore ‘closed the case’ in spite of having agreed from my picture that the chair is faulty. I would seriously advise anyone not to shop with them if this is an example of their honesty and customer care. Obviously I am taking this further but I would not want anyone else to go through this treatment. I would rate my experience as a 0 if there was that option.”

Helpful Report

Posted 5 years ago

Furniture Village is rated 1.3 based on 1,025 reviews