Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 382 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd November 2024

Allison

Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three mini greenhouses and it hard parts missing so I tried to contact them to send replacement parts, Ha!Ha! I've rung with no answer after a good ten minutes, then again and transferred to another department with no answer so I eventually hung up. I've emailed and had no reply so it's fairly obvious they just don't give a monkey's whatsit. My purchase may not of been large but it's no good to me as it is, so money wasted. Don't order from them is my advice!”

Helpful Report

Posted 3 months ago

“Worst customer service, guaranteed in six weeks 7 1/2 weeks later half of it turned up Payed £220 to a carpenter to come build it and couldn’t do it as parts missing Build quality is ridiculous nails Thanks sticking out everywhere, wood split. Rang up and they didn’t care at all, money back and take this so called shed back”

Helpful Report

Posted 3 months ago

“I ordered three mini greenhouses from them and when I tried to put them together found there were parts missing. I've tried to ring them and first off it just rang and rang so I eventually hung up. The second time I rang the order line and someone answered promptly (surprise, surprise) as soon as she realised it was a complaint I was transferred, and again it just rang and rang. I tried the online instant chat and after me explaining what the problem was, I was told to ring them if I needed help. Ha! Ha! I was going to try emailing them but after reading the other reviews here I realise it would be just wasting more of my time as they're clearly not interested in sorting out customer complaints. What a dreadful company! Do not order from them!!”

Helpful Report

Posted 3 months ago

“PLEASE AVOID THIS COMPANY AT ALL COSTS!! This is one of the worst companies I have had to deal with. Placed the order in April and it arrived 14 weeks later!! They even had the audacity to charge over £400.00 for delivery. No positive feedback (when I finally do receive a response from them). The whole process has affected us as a business as we were unable to do what we wanted to do as it took forever to receive the delivery and even then it was flat-packed. 14 weeks for a flat-pack delivery and you are advertising the shed on your website?”

Helpful Report

Posted 3 months ago

“WIPE CLEAN Garden TABLECLOTH With PARASOL HOLE Outdoors PVC - All Designs Sizes”

Helpful Report

Posted 3 months ago

“9 weeks and still no complete shed. Wait week after week after phone call for missing parts. First the initial order took 6 weeks to arrive with no roof parts and the gable ends where damaged waited 2 more weeks out shed up but missing door panel so another 3 weeks and still waiting parts to arrive. I call and get told it will be next week...over and over again.”

Helpful Report

Posted 4 months ago

“Good price, good delivery, solidly built”

Garden Buildings Direct 4 star review on 11th July 2024

Helpful Report

Posted 4 months ago

“After waiting about six weeks for our Billy Oh 10x8 summer house to be delivered, I was surprised to find that most of tye panels were incomplete very few of tye end timbers were fitted, this explained the piles of 2" square pile of sticks, upon erecting the building it became clear that this was a very long way for good quality, some of tye panel end timbers that were fitted had two nails instead of the neccecessaty three, the doors are warped, the door opening is so badly finished (irregular slight overlap of panels between window and door opening) that it is not possible to fit the hinges to allow outward opening as shown on the photo of the finished building, the framing timbers are too thin for the height at the back in particular, flops about like a tent when painting it, upon unpacking the plastic windows ALL of the ones that were delivered were damaged, obviously NOT real plexiglass, this stuff is used for machine guards, the door windows were NOT supplied, I have two delivery replacement windows the latest was five windows, three of which were broken. The instructions state that the build time for this "SHED" is 6 to 10 hours for two people, after six weeks mine is still unusable due to incomplete and broken parts being delivered. When I have finished strengthening the floppy back and and "with luck" receiving some unbroken windows, in about three weeks time we will hopefully have a summer house that we can use.I AM THOROUGHLY DISGUSTED, and I am unable to say anything good about it or tye company.”

Helpful Report

Posted 4 months ago

“STAY AWAY! Do not buy from this company! Products are poorly made, bits missing and broken upon delivery and when you ring or use the online portal, they fob you off with dodgy excuses and no assistance. I had a carpenter fit my shed and still it didn't measure up, he had never seen such a poorly produced piece of wood work, let alone a shed! Upon complaining about the 5 week wait and lack of contact as well as damaged upon delivery and missing goods, they told me the won't give any money back and would potentially exchange damaged goods. I cannot wait another 5 weeks for them to put right what they should have done correctly in the first place! Stay away!”

Helpful Report

Posted 5 months ago

“DO NOT BUY. I am incredibly disappointed with the abysmal customer service provided by Garden Buildings Direct. My experience has been nothing short of a nightmare from start to finish. Four weeks ago, I ordered a summer house, parting with a substantial amount of £2500. Since then, it has been radio silence from the company. Despite numerous attempts to get an update on my order, no one can tell me when it will arrive. The call handlers I've spoken to have been unhelpful and downright rude, providing no useful information and often fobbing me off with vague assurances. To make matters worse, the manager, who promised to call me back, has failed to do so repeatedly. The lack of accountability and transparency is shocking. I was told that contacting their production team to get a lead time is not possible. This is unacceptable for a company that claims to value its customers. Overall, this has been the worst service I have ever experienced. I am left £2500 out of pocket with no idea if or when I will receive my summer house. I strongly advise anyone considering doing business with Garden Buildings Direct to look elsewhere. Save yourself the frustration and find a company that actually respects its customers.”

Helpful Report

Posted 5 months ago

“Customer service is appalling. Never received item, didn't get replacement and they told PayPal I had received it. Photos even proved delivery door wasn't mine. Do not use!”

Helpful Report

Posted 6 months ago

“I wish we never went with these, they sent some timber parts different size to others so now i cant get the roof on and the cabin is now starting to warp, they are saying they cant get the parts for up to a week so god knows what it will look like then this is due to lots of other customers waiting for their replacement parts, i said take it back and all they say is take it down and we will collect it instead of trying to sort the problem out quickly, i will take it down its no where as good quality as my last one.”

Helpful Report

Posted 6 months ago

“Shocking customer service, missing parts and I was fobbed off for days regarding the factory making the parts. I have now given up after 3 weeks of calling every day. Avoid this company at all costs.”

Helpful Report

Posted 6 months ago

“Personally, I think this company is a travesty and their operation and processes a farce. I ordered and paid for a shed online on 21 March. It is now 13 May, and we still cannot complete the build because we do not have the hinges for the doors. Today I received an email telling 'they have been requested'! I reported them missing on 29 April! I think the company is now being vindictive because I my bad reviews. The full story: I ordered the shed online on 21 March. I phoned the company on 11 April because we had heard. I was sent an email telling me it would be with me in a couple of days. The email contained a tracking link that was absolutely useless: it showed me (in logistics jargon) where the shed had been, but not where it had yet to go, or when it was likely to arrive. On 15 April, the shed arrived out of the blue - still, we had it. We made arrangements to transport it to the allotment and get it built the next day, it would likely take most of the day. On starting to unpack the shed in preparation for transportation, we found the roofing felt crushed and punctured. So I phoned - a replacement would be sent. Further unpacking revealed a lot of missing parts and the inclusion of an Apex panel from a different shed, ours was a pent. Some 5 calls later it was determined that we were missing two packs. It would have helped if a packing list had been sent out with the shed. Still worse, we were told the packs of 'replacement parts' would take 3-7 WORKING days to arrive! These were 'missing' parts. They had wasted our day, cost us money and now told us we would likely have to wait over a week to get parts that should have been included in the delivery. On 23 April, the packs and replacement roofing felt arrived (out of the blue again). However, due to other committments, we could not start the build until 29 April, so we left them wrapped up. On 29 April, we transported the packs to the allotment and looked forward to, finally, getting the shed built. We should have checked the packs when they arrived - NO door hinges. Another phone call - to speed things up, I was told I could buy some hinges, send them the receipt and they would refund me. Yeh! I had paid for a shed and still did not have it - now they expected me to trust them to promptly give me a refund. SO - another 3-7 days wait. Despite not being able to fit the doors, we decided to build the shed. What a mess: centre frames on every panel in the wrong position vertically, damaged T&G boards, cladding overhanging panels preventing panels abutting, windows too short for the holes in the shed panel and broken windows. Also, the company seems to have an aversion to screws. The customer has to fit the top and bottom frames on each of the shed panels and the door diagonals because they require the insertion of screws. This would not be so bad, but the door diagonals needed trimming because they were too long (and cut at wrong angle), and the incorrectly positioned centre (vertical) frame on each panel resulted in them needing trimming at one end and leaving a gap at the other. I emailed the company on 1 May to tell them about the broken windows. On 4 May, I got a reply telling me relacements would be sent. I forgot to tell them about the eaves, so I emailed them again on 3 May. It has taken another email today (13 May) to get a response about the hinges. And, as I said above, they have told us that the hinges have been requested. This is rediculous, this company is the same company as BillyOh, the company that builds these sheds. When you email, you get an automated reply stating they will get back to you 'within the next 2-3 working days' (in my experience - 3 working days). When you need missing or replacement parts, they tell you it will take 3-7 working days to arrive (my experience - 8 days). These periods are inside their target times but atrocious when you are trying to get a shed (that has supposedly been delivered) built. Quite why expediated delivery cannot be used for missing and damaged parts is beyond me: they told me they use a number of different couriers, surely some of them have next day or 2 day delivery. On the phone, I get the impression that they are well used to having problems with sheds and just go through the motions. I should point out that the people in customer services are NOT unfriendly or brash; however, after a time, it all starts to sound very disingenuous and you cannot help but feel that they have post-its on their phones and computer monitors (or possibly instructions and a script) reminding them tell the customer "We are truly sorry…" as often as possible when dealing with issues. They are also keen to point out that 'This really is rare for us…', something that is easily disproven by reading the feedback on review sites. Their scores are not good and would be considerably lower if it was based on sheds alone. In my opinion, this company does not care. All the time people keep ordering sheds, they will continue to operate in this appaling manner. After all, they have been in the business for 20+ years and still cannot get it right.”

Garden Buildings Direct 1 star review on 13th May 2024

Helpful Report

Posted 6 months ago

“Our Experience - 1040576:GBD1995209 We ordered a shed 04/08/2023 and were told 4-6 weeks delivery, when asking for an update 5 weeks later we were told it would be a further 1-2 weeks. After 8 weeks we finally received delivery (With only a days notice it was coming). We treated the shed before assembly, as is recommended by any reputable landscaper, to ensure proper coverage, we did this on the assumption that the shed was fit for purpose. On 08/10/2023, we took stock of the parts and it was at this moment we realised that more than 50% of the fixings were missing and that we didn't even have the hinges! We saw this as human error and planned to purchase them ourselves and email the next working day. Upon attempting to assemble the shed the same day, we noticed the rear left gable was shorter than the right due to a manufacturing fault, we also saw this as human error and decided we would purchase a fascia board to make up for this and also notify them of this. After this, we noticed that the 19mm pressure treated tongue and groove floor we paid additional for was too wide and would have required cutting, it was at this point, where we hadn't gotten past 3/24 pages of the instructions, we decided not to commence with erecting the shed due to the multiple manufacturing faults that we had come across and notify customer services of our request for a return due to totally losing faith in the product and company. We followed up with a phone call and a subsequent email 09/10/2024, where we were told that due to us treating the shed, this was classed as "acceptance" in their T&C's (We checked and couldn't find this) and that we were only entitled to the incorrect parts being replaced and would therefore need to measure every single part (Being the entire floor, the fixings, one half of the left hand side and one half of the rear gable). Upon receiving this email, we sought legal advice and were told that under Consumer Rights 2015, it is on the manufacturer to provide a reasonable solution that is FOC and is at no inconvenience to the customer. We also found out that even if we were to accept the goods, this does not deny us our consumer rights. Following numerous emails to this company where we notified them of this breach and no reply after 9 days we decided to contact our credit card company and commence a chargeback following that same legal advice. (An email later followed on the 23/10/2023 where we were offered £51.30 partial refund AS WELL AS replacement parts, which we denied). Long story short, Garden Buildings Direct waited until the last day to challenge this chargeback, with the reason being that the shed was fit for purpose and IN USE, a clear lie as it was still taking up space in our garden, and contradicting their previous emails where they offered to replace the parts. This led to us needing to pay for an expert to evaluate the shed and provide an independent report on how the shed is not as described or fit for purpose. During this timeframe, which lasted a further 3 months, we were told to notify this company that the goods were ready to collect and were actually told now we were able to take a partial refund OR replacement parts, contradicting their previous email. Following our submittal of this report, 6 months on from ordering the shed, the matter was not taken further. I can't emphasise enough the stress that this put us through, in such a financially difficult time, to have to pay to resolve. It is on this date, a month on from the resolution of this matter, that we can safely submit this honest review and hope it helps others to make a proper decision on whether to use this company.”

Helpful Report

Posted 8 months ago

“Don' t buy from thrm . It is a fake. They take your money. Someone can tell me where to report this rubbish company?”

Helpful Report

Posted 9 months ago

“Two years after purchase and shed is still “settling” tried to complain and nothing came of it awful products and service . Save your money Would upload warped wood but picture upload not quite working”

Helpful Report

Posted 9 months ago

“After having norhing but issues with the summer houses we purchased less than 2 years ago we are having to dismantle and replace with a reputable company. Absolute joke when we spent over 2500 on this. Never ever use this company. They take your money and run. No help and when we wanted a full refund they agreed to only a 10% refund. And this was after months of trying to contact them for answers.”

Helpful Report

Posted 9 months ago

“Rubbish company Dire GB would be a better description”

Helpful Report

Posted 9 months ago

“Maybe we should've read the description properly but I'm sure it didn't say 'This shed is made of cardboard walls, cling film window and paper roofing 'felt'!' We even had to cut the base down as it wasn't even the correct size for the shed! And the customer service? Second to none! They even offered another roll of the paper roofing felt as a gesture of goodwill, and they said 'only in an attempt to stop the roof from leaking'. I suppose the felt is meant for that in the first place, so good suggestion! Good firewood but expensive. Useless company, NEVER BUY FROM THEM.”

Garden Buildings Direct 1 star review on 18th January 2024

Helpful Report

Posted 10 months ago

Garden Buildings Direct is rated 1.1 based on 382 reviews