Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“come to put the summer house realy twisted doors dont fit flimsy wood big gaps had to fill to repair cost almost as much as the summer house its self and leaking inside where t and g does not fit together please do not buy total waste of money”

Helpful Report

Posted 4 years ago

“❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌DO NOT BUY FROM THIS “COMPANY “ !!!!!❌ ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ Only giving them one star as any less wasn’t an option Ordered a cabin play house for our little girls birthday over a month before the actual date with the guidance it would be delivered within 7-10 days so we had plenty of time to build it . It finally arrived 4 days before Her birthday after numerous phone calls to their terrible customer services ! It arrived with around 600 pieces of wood all dumped at the side of the house . They tell you to check everything is there but how can you possibly do that . Once started building it it was clear there was pieces missing . Phoned customer services to tell them the 6 pieces we had so far noticed that was missing “ ok I’ll get them out to you in 5 days “ no apology or anything .so now we’ve missed the birthday it was bought for and 4 weeks later we are still waiting for the missing pieces . The company don’t answer the phone now either . We have ended up buying wood to make the missing pieces our selves as this was the only option left . We spent nearly £1500 will billyoh plus £200 extra to make all the missing pieces ❌THERE WHERE 27 PIECES MISSING IN TOTAL ! ❌ and we even had to make a new door the one they sent didn’t fit PLEASE PLEASE DONT ORDER FROM THIS COMPANY . THEYLL HAPPILY TAKE YOUR MONEY THEN NOT DELIVER WHAT YOUVE PAID FOR READ OTHER REVIEWS , ALL WITH THE SAME PROBLEMS !!!!! You post a negative comment on their fb page and they just delete it ❌❌❌❌SHOCKING COMPANY ❌❌❌❌”

Helpful Report

Posted 4 years ago

“Dreadful quality product and customer service Our shed from this unprofessional bunch cowboys was just a cheaply made flimsy few sheets of metal from the Far East. Go somewhere with a good reputation if you want to spend wisely. Wish I had read reviews effort I got my fingers burned. The shed we bought leaked and we had to cover the roof with roofing felt and batons, the rain still blows in the doors. Am taking Summer Garden Buildings to small claims court.”

Helpful Report

Posted 4 years ago

“Summer house arrived gone 11pm absolute ridiculous time for a summer house delivery.was too dark to check if anything was missing.The driver still had one more delivery after mine.If I would have know about the ridiculous delivery times that I payed £50 for I would not have ordered it. This summer house is not good quality the window panel’s didn’t fit the frames the doors do not marry up with each other.poor instructions very confusing. I will not be purchasing anything from this company again in the future.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service. Due to the rain we couldn’t build the shed we ordered for almost 2 weeks. The shed was NOT even a little bit straight forward. The most awkward thing putting together. Once we put it up after several days the doors don’t even stay shut. The lock on it doesn’t even hold it shut. The most useless shed I have ever seen. Anyway, speaking to someone they confirmed they would not refund us although this is something that is not our fault. There conclusion was to “send us out some new doors” which we never received... still haven’t have 5 months haha. Useless. Wish I had read the reviews before I brought from here”

Helpful Report

Posted 4 years ago

“I wish I had read these reviews before purchasing! please do believe everything you read on here, I just purchase a new shed from them which arrived damaged and extremely poor quality, nothing like the pictures on site, trying to arrange a collection of the shed and a refund and they wont have it, i've had to escalate with PayPal. why should i pay high prices for a worse than secondhand item? AVOID! Customer service are extremely poor and so are products!”

Helpful Report

Posted 4 years ago

“Myself and my daughter bought an expensive playhouse. Thought they smelled musty. Opened them up to see where smell was coming from. All toy furniture is thick of mould. Floor is soaked through and thick of black mould. Ruined both houses. I have taken photos and will be putting it on social media to warn people not to buy their products.”

Helpful Report

Posted 4 years ago

“Customer service was very poor.even at the ordering stage. I was promised by the person I spoke to that although my date would show as the Wednesday, it wouldn't be delivered until the Thursday as per my request, he would ensure this happened. I was so doubtful I also stayed home on the Wednesday's which was just as well as it was delivered!! Driver was excellent, only good bit of the whole transaction. Shed is average quality at best, does the job I suppose.”

Helpful Report

Posted 4 years ago

“This company is a load of rubbish. Cheap wood, soaking wet and and instructions in the plastic all soaking g wet. Paid extra for a stronger floor to find out that was worse than the shed. Customer service is a joke, rude dont refund you even when under 14 day return. Avoid if your life depended on it”

Helpful Report

Posted 4 years ago

“Terrible company. The quality is worse that you can even imagine. It looks they are making sheds out of packing box woods. Customer service is even worse, dont seem to care and have a terrible return policy.”

Helpful Report

Posted 4 years ago

“Waiting and waiting for product. Customer services shocking, they dont care, they dont answer questions, its delay after delay its all a scam. Still not refunded us. AVOID!!! DONT BUY ANYTHING FROM THEM.”

Helpful Report

Posted 4 years ago

“Do not deal with this company.we bought a 12x8 log cabin in august. the pieces were stored in my garage whilst the base was being prepared.due to bad weather and family problems we finally got a clear weekend to construct this.on January the 9th.firstly the floor was badly made and not square.follpwing instructions to the letter we built up the frame.when reaching top of the window we found one side was much higher than the other.after measuring we found the slats were all 5mm wider on one side.impossible to complete the building.after several e mails we were told that due to not building within 30days of receiving it the warranty is void They also insist that the parts have swollen up and we must just wait for it to settle.this is nonsense and insulting to my intelligence.i will be taking legal action Please don't trust there b******t on the website about customer service.”

Helpful Report

Posted 4 years ago

“If I could give this review I would. Purchased ‘sun lounge’ just over 2 years a go. When it was delivered and after my contractor had started to put it together he discovered that they had sent two identical ends! It leaks like a sieve. Now I am in the situation of owning a wooden colander! Not only does the roof leak but the sides as well. Not worth complaining because if you use your own contractor that will be their get out. When you call them you are talking to someone in Peru or similar so communication is not great. I now have it wrapped up in a tarpaulin like a parcel until the weather improves. They won’t recognise my email because I never managed to set up an account which could be recognised”

Helpful Report

Posted 4 years ago

“If I could give 0 stars would had items replaced 3 times as lots damaged and es h time new damaged items came. Absolute joke of a company avoid customer service is appaling”

Helpful Report

Posted 4 years ago

“If I could have given it zero stars I would have I wish I had seen these reviews before purchasing my Billy Oh greenhouse from them as I would have avoided them like the plague. I have now found out the Billy Oh Greenhouse is their own product and I have to say it is a pile of rubbish. It is flimsy and the panels blow out at the slightest bit of wind and to get them back in,,you either have to prize them back in or unscrew the whole roof section to slide them back in. These started blowing out within a month or two of purchase and after spending the whole of last summer repairing this, now the winter is here it is now beyond repair and still within the 12 month warranty. I phoned Garden Buildings direct and they basically expect you to go through hoops to get your money back. The instructions to assemble are difficult and I am pretty good with flat pack furniture. It said it should take a few hours but took me many more. Avoid the Billyoh Greenhouse and gardenbuildingsdirect alike”

Helpful Report

Posted 4 years ago

“WARNING: Do NOT purchase a BillyHo plastic shed under any circumstances. You have been warned. I purchased a 12’x8’ shed to replace my rotting wooden shed. WELL, I’m a fairly competent DIYer and this shed is made out of Estate Agent’s flimsy plastic advertising boards! There are almost 900 parts & 31 pages of picture instructions which you require a microscope to see the details. It also states it can be erected to completion in 6 hours by 4 persons. Well if anyone has managed this they deserve a Nobel Engineering Prize and a place in The Guinness Book of Records!! It is so unnecessarily complicated that NASA could use the technology of how all this fits into 3 boxes!! There are literally hundreds of different screws etc that you have to get perfectly lined up or they will not start!! In addition, you cannot slide the joining pieces together without a silicon spray!! Fisher Price toys has gone up in my estimation. So next time you put out your recycling bag remember, someone will end up with a Billyoh shed as a result. On the bright side, I will persevere and complete it just to prove the impossible can be achieved assuming the overnight Gale doesn’t blow it back to China where it belongs.... You have been warned.”

Helpful Report

Posted 4 years ago

“Absolutely awful company!!! Paid nearly £2k for a shed, when it was delivered we checked all the million parts were there like we were told too. We then paid someone to come and build this and he got near the end and 16 planks of wood were made 2cm too short so it didn't fit, so we were left with half a shed up with no roof on and in the winter so the wood got soaked through and when I rang to get the right parts sent we were told we should have measured every single part that came!!!! 3 weeks later when the shed was ruined we got the parts delivered I waited in all day for the delivery driver to put them 3 roads down on the wrong house didn't even call, they send me a photo of the house they left them at and I had to go and find it myself!! DONT USE THIS COMPANY !!!”

Helpful Report

Posted 4 years ago

“Nothing fits together”

Helpful Report

Posted 4 years ago

“Sub standard quality shed for the price I paid. Really poor fit, with gaps all over. Appalling customer service, wont acknowledge anything. The delivery was quick & foreign delivery driver was very sweet. One pane of window was broken but thankfully he had a spare which he left me, otherwise after several months I sincerely believe I’d still be trying to get them to replace it, as they won’t engage at all. I 100% urge everyone to not bother with this awful company.”

Helpful Report

Posted 4 years ago

“I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves”

Helpful Report

Posted 5 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews