Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling company. Purchased a Billy-Oh Apex Tongue & Groove Summer House. What we received were rotting, ill-matched timbers of flimsy design. The quality of design and product were truly shocking. Nothing like what was advertised, and in no way fit for purpose. Garden Buildings Direct then completely refused to engage with our formal complaint via their service department. On the rare occasions you could reach someone on the phone, they would always insist someone else needed to help. They didn't return calls or letters. Worst experience I've had. I'm amazed Kybotech / Garden Buildings Direct is still in business. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“Ordered am 8x6 shed with a delivery date of the 11th July. On the 11th of July, I got 3/4 of a shed (2 panels missing) after spending a week getting fobbed off by an offshore team with no clue, I had a further delivery today of ONE of the missing panels. SO, a week on, I'm still one panel missing and have a shed that I cannot build, having already had to pay the contractor who was going to put it up for me, meaning i am also out of pocket too. No replies from anyone with any authority so legal action is the next step. Avoid these people like the plague!!!! DO NOT USE THIS COMPANY. ONCE THEY HAVE YOUR MONEY, THEY COULDN'T CARE LESS!!!! Order ref: GBD1364795 for reference of anyone associated with this excuse of a company.”

Helpful Report

Posted 6 years ago

“company changes specified delivery dates, placed my order chose the 20th for delivery date, on the 15th i get a text saying my delivery is tomorrow & as items are loaded already this cant be changed... i raise a complaint & am told i can have delivery on the 20th if i pay £20 extra... i refuse so they say they will "contact me" when the next delivery slot is available. phone support is awful, most of the options result in you being told to use the website & it hands up the line.”

Helpful Report

Posted 6 years ago

“BEWARE! Do not use this company, should be no stars but there isn't an option for that. Our summer house was delivered 3 weeks ago with missing, broken or ill fitting parts. Called company straight away and they said that they would send out replacement parts with 3-5 working day delivery. Waited till the 5th day and they said the parts hadn't been ordered so needed to do this again. Went through all the hassle of this again, finding part numbers etc. Delivery arraigned today with only one part correct, the rest were missing or still didn't fit. Just tried calling them, on the phone for 10 minutes pressing options and it then tells you "thank you goodbye!" And hangs up! Fuming doesn't even cover it! Foreign call centres too! Three weeks on and we still can't use our summer house, will be winter by the time this is sorted! AVOID! AVOID! AVOID!”

Helpful Report

Posted 6 years ago

“Total shambles from start to finish. Cancelled delivery date two days before delivery. Missed second delivery date,waited in all day as delivery was according to them on it way and to look out for driver only to be phoned at 4 in the afternoon from the driver to say he would not be here till the next day. Quality control is a total joke. Cheap and badly made. Tongue and grooves had massive gaps, boards broken and split, roof panels not joining up.Roof felt so thin and cheap be careful not to tear it. Trying to get any sense out of "customer service" (very loosely termed) is a total waste of time. Ordered Summer House on the 28th May and still waiting for the replacement parts. Word of advice DON'T TOUCH THIS COMPANY. Complete waste of money.”

Helpful Report

Posted 6 years ago

“DONT GO TO THEM”

Helpful Report

Posted 6 years ago

“I went to purchase a shed and the person asked me to call them. I called them and paid over the phone but they said my card had been declined. I didn't think anything of it as I have been having trouble with it buying other stuff, so we went through the process 4 times. My shock come when i checked with the bank and had seen I had paid the full amount 4 times from my bank account. The company states they have no record of receiving the funds ! They wont deal with it over the phone and say i need to email their accounts - I have had no reply ! Appalling company - the worst I have ever dealt with. Do not use this company!”

Helpful Report

Posted 6 years ago

“Very poor item with a shoddy afterservice I was excited when I stumbled across this company however the product isn’t as described as all panels are either warped or misshaped. I though get this was due to it being a natural material but made putting together interesting. Thinking ahead I generally thought with it being a natural product it might conform and sort however my issues have since worsened to the point I reached out for help from the company. This came in a response of its out of warranty due to factors which aren’t strictly true!? It’s seems they like to take your money yet aren’t willing to help afterwards Plus they avoid certain elements such as the felt roof looking very poor and the treated floor caving in!? Just to update, they use every which way possible to avoid sorting the resolution to the point stating that a concrete slab base is inadequate and that it should be purely a concrete base and that a treated floor that has collapsed is at fault of the base being slabs?!?! They say the misshaped wood is actually an issue with the fact it was treated 6 months ago by them and as it has been wet it hasn’t been done yet it’s my fault. The felt on the roof is very very poor yet they avoid that question everytime. All they keep saying is I can buy spares!!! I don’t want bloody spares I want a shed that’s described on the add and not a substandard second”

Helpful Report

Posted 6 years ago

“The 6x3' garden shed we ordered with an 11 mm tongue and groove floor arrived with a huge knot (10cm around) in the middle of the board which was also in the middle of the floor. It was clearly broken before the tongue and groove floor was assembled! We contacted the service department, sent 5 very clear pictures and the result? Another message (which we were not told about in our telephone conversation) ordering us to go to our account and verify the faulty part instead of instantly ordering a replacement part bering sent out. Having heard nothing a day later we called and were told it would take 1 - 3 days for a replacement floor to be delivered. In a second call minutes later with a service manager this changed to 3 - 5 working days and no excuse apart from "we are very sorry" "but although we are the manufacturers that's how long it will take before you will get your replacement floor". Also worth mentioning the delivery was made not between "11:00 and 17:00" as stated, delivery was made 18:10. I waited all day for nothing! The poor man delivering the shed (alone) - told me he had started at 05:00 and had one more delivery to do and expected to be back in the yard at 20:00 hrs. In addition he had no equipment whatsoever to unload! Not being able to watch him unload by himself I carried the various parts into our garden while he undid the straps. Since this was a commercial delivery I do not think he was driving legally - working that many hours not being able to take a rest. The shed was delivered with a number of nails instead of screws - we opted to reinforce them with screws. Note we cannot assemble the shed without the floor in question!”

Helpful Report

Posted 6 years ago

“Where do I start.....wish I had read the reviews before purchasing. 1. Wet instructions 2. Incorrect base connecting instructions 3. No wood to connect base together - had to spend £20 on additional wood 4. GBD said they would send out a replacement base but after 4 days told me it hadn’t been despatched 5. Felt didn’t arrive with shed 6. Extra thick felt was torn on arrival - Had to spend additional £36 on durable felt 7. Wood bad quality & split even after drilling holes 8. Frames didn’t align 9. No tacks were sent for the roof felt - Spent additional £4 on tacks 10. Doors didn’t align! In the middle 3” gap at top & 2” gap at bottom - Had to purchase additional wood cladding & battoning & saw to size to attach to door 11. Wood warped straight away & some pieces didn’t fit”

Helpful Report

Posted 6 years ago

“worst company i have ever delt with, they lie and have no regard for there customers. be warned do not use them!!!!!!!”

Helpful Report

Posted 6 years ago

“Ordered and took delivery of a 6x4 apex shed from "Gardenbuildingsdirect".(GBD) Paper work arrived with the package very damp and had to dry off before attempting to read them one page in particular was the page which was left blank not signed off for pre-delivery inspection prior to dispatch. Some of the timber components were badly warped and twisted had to use personal skills to overcome the problems. Every stage of the assembly has been met with more snags. would never ever recommend anyone to purchase from the "GBD".”

Helpful Report

Posted 6 years ago

“Ordered and paid extra for a Saturday delivery, received email on the Thursdayto say that delivery would be Friday, phoned and eventually got a refund for the Saturday delivery. Friday morning received email to say delivery would be between 09.59 & 15.59 at 15.45 received email to say there was a manufacturing fault and that the item wouldn't now be delivered until the following Thursday. Phoned after receiving the email and spoke to call centre in Philippines, was not able to get a phone number from them for Garden Buildings Direct (Kybotech) told them to cancel the order and refund my money as they had now changed the date on my order twice. Fortunately I had paid by PayPal so I raised a dispute with PayPal on the Friday. Phoned again on the Monday and again requested a refund, sent several emails, along with an email via PayPal requesting a refund, did not receive refund Monday so phoned again Tuesday and sent email via Paypal and was told that a refund was being processed. Did not receive the refund on Tuesday so Wednesday morning phoned call centre again, was told payment had been processed and would take 2-3 working days to come back into my account, sent another email via PayPal this time saying I would escalate the dispute unless I received payment that day, payment was back in my account within a couple of hours. Was really disappointed with the way the whole process was handled, couldn't get to speak to anyone in the UK. Having read the problems that other people have had with their purchases I think we had a lucky escape by cancelling before we had actually received the summer house.”

Helpful Report

Posted 6 years ago

“We bought a children’s playhouse, it is unsafe and a danger. We have addressed this with the company stating we’d like a refund but they’re ignoring any correspondence with us. I am not left with a dangerous item where my children should be at their safest in my garden, not only that, but this was a present for them for Christmas and they can’t play with it! Royally getting angry with this company!! Going to have to look into involving the Obudsman and trading standards.”

Helpful Report

Posted 6 years ago

“Bought a playhouse for my son, arrived with a wrong piece, said a new piece would be delivered within 3-working days, we are now 2-weeks on and no replacement piece. Instructions provided are incomprehensible, they are for a different playhouse altogether but they are the only instructions they have to give you. Impossible to speak to anyone, they insist on doing everything via their messaging service online so it takes forever to sort anything. Have now insisted on a refund so we will see how long that takes to come through!”

Helpful Report

Posted 6 years ago

“Disgraceful”

Helpful Report

Posted 6 years ago

“Horrendous Do not use this company £3300 for a summer house i Don’t mind paying if it was good quality but it’s terribble, Wood is so warped and badly cut and splitting already Hardly any went in first time and nothing is finished properly cheap nasty quality Bad bad bad”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Some boards split and warped on arrival, window and door frames did not fit correctly, construction overlap slots not cut with accuracy, therefore very difficult to actually get each corner 90 degrees. floorboard fitting left a gap, Instructions a joke. the only positive thing I can say after FINALLY resolving all the issues with remedial work is that they are generous with "spare" boards and beading.. they need to be given their joke of quality control. With hindsight I'd have spent the extra money to another company for peace of mind.”

Helpful Report

Posted 6 years ago

“I have written you you many times and included photos of the sub-standard shed that you sent us. I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt. I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up. You have promised refunds on the felt, wood to support the roof and to board up the windows. You have promised a fix for the roof. But you have done nothing for us. We have asked that you refund the money paid on this sub-standard shed and collect it . Again nothing. You keep emailing me and saying that I'm I'm a valued customer. I think not. Yours in utter dismay”

Helpful Report

Posted 6 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews