Garden Buildings Direct Reviews

1.1 Rating 382 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

How quickly does Garden Buildings Direct resolve customer queries?

Helpful Report

(1 week ago)

Greater than 63% of reviewers feedback is Garden Buildings Direct takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

51.16%

Industry Average

“ Worst customer service, guaranteed in six weeks 7 1/2 weeks later half of it turned up Payed £220 to a carpenter to come build it and couldn’t do it as parts missing Build quality is ridiculous nails Thanks sticking out everywhere, wood split. Rang up and they didn’t care at all, money back and take this so called shed back ”

- Anonymous

“ I am incredibly disappointed with the abysmal customer service provided by Garden Buildings Direct. ”

- Anonymous

“ Customer service is appalling. Never received item, didn't get replacement and they told PayPal I had received it. Photos even proved delivery door wasn't mine. Do not use! ”

- Anonymous

Garden Buildings Direct Reviews

Customer Service - Average