Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so upset with this company. I ordered som plants and waited for them to arrive. Unfortunstley within about 3/4 weeks, gradually they are all turning brown and two are completely dead. Never head this issue with online pla t orders before. Contacted customer to ask if they can resolve this and told as I didn't contact them within 14 days of delivery, they can't help me! I was trying to look after them and nurse them back to health before I made a complaint. Their customer service is totally unacceptable. I won't be ordering from them again! So disappointed!!”

Helpful Report

Posted 3 years ago

“I ordered a shrub 14th of April the payment was taken out of my account I understand about the corona virus causing delays but ordered plants from another firm they were here within a few days. £6.95 delivery gardening express charged disappointing!!!”

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Posted 3 years ago

“I ordered 5 plants, of which only one survived the first few days. They arrived weak, all crammed into one box, despite different sizes. £50 wasted. I would NOT recommend.”

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Posted 3 years ago

“Terrible experience , I received my plants and quite frankly I am disgusted! These plants were described as “ bushy plants up to 60cms tall , but what I actually received are barely twigs ! it most certainly not because of the time of year as I have two others I bought elsewhere which are beautiful plants and cheaper £2.50 cheaper . When I complained they said they look like how they would expect them to ! ( see picture , certainly NOT. The bushy plants they advertised. They escalated my complaint and were supposed to reply within 48 hours, this is now 4 days and they have not bothered. They are 100 per cent guilty of false and misleading advertising , trade descriptions act 1968. They expect you to return the plants at your own expense despite charging extra for delivery if you want them to even consider a refund ! Appauling complany Do NOT shop with them.”

Gardening Express 1 star review on 24th April 2021

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Posted 3 years ago

“We bought several plants, some arrived in bad state, some where ok, the problem is that any come back to Gardening Express results in no resolution, they continually fob you off with your complaint saying you are important customer to them but nothing actually gets resolved. We have managed to save two plants which came root ball all out of its container, we have not been able to save two cordyline plants which were £42 each, the leaves brown and dead, clearly left their warehouse in that state. We have been unable to get any response for over 6 weeks now despite hours waiting on the phone to speak with someone, online chat also complete waste of time. My advice avoid this company.”

Helpful Report

Posted 3 years ago

“Received a couple of grasses last October and planted them within a day of receiving. I have extensive knowledge of grasses and was disappointed when they didn't come through this Spring - dug them out and they were completely dead. Messaged them to advise and they replied to say "There are certain plants we supply that will either perish due to seasonality or will easily perish if they are not given the necessary care and attention, for this reason your plants are not covered by the terms of the 5 year guarantee". So basically they just assumed I hadn't taken care of them, without even asking any pertinent questions or requesting photos. As I was replying to them, they messaged that as the chat was now "idle" they were closing it down, so I didn't even get the chance to respond to them. They have absolutely no intention of ever admitting that they may have supplied inferior plants and their generalised response is that the customer had not looked after them properly. There is a brick wall in place for complaints. Dreadful customer service and and I would never ever use this company again - no wonder they don't have a phone number for contact, they'd be permanently engaged!! I have asked them to escalate my issue as an official complaint, but I can see exactly where that request will go. If I could have given them no stars, I would have. Steer clear of this company is all I can say.”

Helpful Report

Posted 3 years ago

“I ordered a plant from Gardening Express to commemorate my late father in law, who died on 1 January. The item tool so long to arrive (nothing like the timescale of 3-5 days on the website) that we had to be away to arrange my grandmother's affairs (she also passed recently). Gardening Express were completely inflexible and compassionless about rearranging delivery to accommodate the fact I had to be elsewhere, adding significantly to my stress at a hard time. I told them I was bereaved and they just didn't care. When the plant arrived it was small and badly formed. Overalls the experience was so bad that I really hope karma bites them.on the bum. Will never use again..”

Helpful Report

Posted 3 years ago

“The quality of plants is very hit and miss. Some are good and healthy; some poor and very weak. And in each of the two deliveries I've had items have arrived rotting, which means when they were packed they were already severely damaged. But by far and away the biggest issue with Gardening Express is the appalling customer service; it is by far-and-away the worst I've experienced.”

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Posted 3 years ago

“Placed an order over 4 weeks ago, nothing delivered, no communication. Have tried the webchat a few times and just get told my order is being processed over and over again. Asked to cancel the order which is not permitted as being "processed" which it clearly is not! Just be honest with your customers and give realistic delivery times to manage customer expectations! Whilst all this is happening get constant offer emails - if you can not manage the sales you already have why the constant sales drive? Perhaps handle the backlog of outstanding orders instead!”

Helpful Report

Posted 3 years ago

“I will NEVER use this company again. Truly appalling. Plants do not look at all like the images on their website. Better value at the local garden centre. Customer service slow and useless, Extra expense for me to return the plants they sent.”

Helpful Report

Posted 3 years ago

“Excellent Fatsia Japonica, a few days late but it has been Easter, arrived well wrapped in excellent condition, very happy.”

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Posted 3 years ago

“Plant late, £16.00 plus 5 pounds delivery for a clematis no bigger than 50mm high , absolutely disgusted, this was bought as present for a client I was so embarrassed when it was opened I took him to the garden centre and bought him one at 450 to 600mm high £7.99, will not use again!!”

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Posted 3 years ago

“absolute rubbish company, will never use again, plants not in pot no reply to my photo or correct complaint procedure, no reply to my chats. very unproffessionel.”

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Posted 3 years ago

“Weak looking, dried out, tiny, poor quality plants. Took 3 weeks to arrive. Disappointed all round.”

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Posted 3 years ago

“Bought two chic-et-choc homeysuckle for £20 a few weeks ago, despite them being for sale in Morrisons for £2 each - i went out of my way to support a gardening business. Anyway, both dead. Sent photos and they won’t give a refund. So that taught me to never ever support a business like this again because they will take your money and not care about the product they give you. Go shop at Morrisons instead.”

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Posted 3 years ago

“less thasn half the size of smae plants in any decent garden centre and slightly MORE expensive too. See photos of PInk Salix (a stick for £13) and 15 inch high single stem cleamtis and honeysuckle - com[pared to my local garden centre same cleamtis exactly same price but 4 times the size!”

Gardening Express 1 star review on 7th April 2021

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Posted 3 years ago

“I received three small twigs in large plastic pots and no instructions. Looking nothing like the other photo with three large plants in the same sized pots. Absolutely rubbish! I do not recommend at all”

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Posted 3 years ago

“Dreadful wait for plants and now delay with Hermes. By the time the plants arrive they will be dead!!!”

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Posted 3 years ago

“Ordered two bay trees as a gift for my parents. Did not look anything like those shown online. Poor quality and mismatched. Tried to contact the company through the chat box, included pictures and explained the issue. No response whatsoever. Appalling. Would not use this company again.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!! I ordered £190 of plants and all 7 of them were not as described, probably a 1/10th of the size they were advertised as! I have written several emails asking to return them but they just don’t reply. I will be seeking legal advice on these scammers and persuing them to the ends of the earth... Vermin.”

Helpful Report

Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews