Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants didn’t arrive for 2 months- I had cancelled the order twice by the time they arrived. I sent multiple emails, but had no replies. When the plants did arrive they were almost dead- I managed to save roughthly half of them withTLC. In my opinion they are making as much money as they can with no regard for customers- order from this company if you want to be frustrated, disappointed and sad about honesty.”

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Posted 4 years ago

“Excellent, plant arrived within a few days, well packaged and in perfect condition.”

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Posted 4 years ago

“You order at risk because there is no one there, no number, no address and certainly no response if any problems. Very untrustworthy. I ordered a pair of bay trees and one was very substandard. Dozens of emails and no response. There is no way of speaking to them and so assume the need to take the legal route and small claims.”

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Posted 4 years ago

“May I suggest the Small Claims Court,you do it online. You can claim the court fees.It worked for us.”

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Posted 4 years ago

“Steer clear is my advice. Ordered a shrub but within 2 hours realised I had ordered the wrong species. No contact phone number anywhere, 3 emails trying to cancel/change the order. No response and the ordered shrub arrived. Disappointing, given the £30 'special offer' write up. Avoid”

Helpful Report

Posted 4 years ago

“Awful customer service over a month of sending mails and still no conclusion refund or replacement,Purchased a 5-6 ft Specimen cordyline as advertised on special deal from £149.99 to £49.99 but when arrived the box measured under 4ft and the plant out of box measured just over 4ft ! Constant requests to gardening express for a replacement or refund to date have been totally ignored , will definitely Not be buying from them again and would Not recommend them. Buy from garden centres at least you can see what your getting and get a refund if not happy.”

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Posted 4 years ago

“Excellent plants, extremely well packaged,great price. They dont deserve the negative reviews”

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Posted 4 years ago

“dozens of emails ignored. Delivered dead plants ignored my emails of refund requests. Basically just take money and ignore the fact that it has been wasted. They just keep the money and couldn't give a damn about what the customer receives. Worst ever company to deal with. Worst ever (i would like to say customer service) this is none existent. Just felt like I have been dealing with online money scammers!!”

Helpful Report

Posted 4 years ago

“Appalling. I ordered a Volcano Brexillian Tree Fern advertised in a 1. litre pot. Oh no! The tiny thing arrived in a tiny pot 0.30 litre pot. It measured 3 ins tall! I sent photographs was advised it was the right size, I don't think in a large pot it would have been visible. I have had emails from 4 different people who should be ashamed to work there. Trading standards, they need to be put out of business .”

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Posted 4 years ago

“This is the worst garden plant company that I have ever dealt with and I have been an experienced gardener foe 40+ years. When I reported that only 3 of the 10 Hostas, I purchased had grown supplying photos, they took ages to reply, when they did reply, the reply was very unhelpful, blaming Covid etc., when I contacted them again asking for a refund they have eventually given me this standard reply, which is rubbish and incorrect: - Hello Terry, Thank you for very kindly sending over the photographs of your plants. With regret, this plant is not covered under the terms of our 5 year guarantee for free replacements. We would ask that if there are any problems with any of your plants on delivery, you notify us within a maximum of 14 days to allow us to put it right for you. With regret, I am unable to help you with this any further as you have been in possession of your plants since ------------------ prior to notifying us of any problems. We find it best to advise you of the plants that are covered by the terms of our 5 year guarantee at the point of purchase. Please appreciate we have thousands of plants within our ever increasing plant portfolio and this changes regularly due to seasonality, We provide a list of product reference codes that are covered by the guarantee on our website. There are certain plants we supply that will either perish due to seasonality or will easily perish if they are not given the necessary care and attention, for this reason your plants are not covered by the terms of the 5 year guarantee. I can only apologise that I am unable to assist you any further with this matter on this occasion. Kind regards Sam This is just a standard letter that has not been correctly filled in, that is how bad they are. Never, Never order from this company!”

Helpful Report

Posted 4 years ago

“A company will reveal their true selves when something goes wrong. Upon not receiving my plants. They firstly blamed COVID. But 3 months, catch a grip. Ordered in April, chased in July and still not rectified by October! You don't deserve to have a business with this customer service.”

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Posted 4 years ago

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Posted 4 years ago

“failed to delivery 4th box of shrubs Only delivered 3 of the 4 boxes of shrubs, no response to my last 3 communications. If you like chasing up refunds and replacements this is your place, if not look elsewhere”

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Posted 4 years ago

“Damaged plant and couldnt care less this company, avoid at all costs. Unbelievably it was packed damaged with the cut offs included in the packaging.”

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Posted 4 years ago

“Paid £60 for a plant never arrived.2 months and still waiting. Have sent several messages for a refund and totally been ignored. Going to contact trading standards about this company”

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Posted 4 years ago

“Totally unhappy with this company. Ordered a tree never arrived, I have chased up but I never got an acknowledgment. I ordered in March 202O and we are now ending October and I haven’t got a response, how so rude. I have given up, please don’t buy from this company Disappointed”

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Posted 4 years ago

“This company is a con. Ordered plants that never arrived, customer services useless and unhelpful. Do not buy from this company”

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Posted 4 years ago

“Ordered some grasses recently. Took forever to arrive and when they did they were dried up and not at all like the description. Sent over photographs to query the condition and received an immediate email saying they would be in touch but bear in mind it’s a busy period. That was over 2 weeks ago and despite a follow up email from me, I’ve still heard nothing. They weren’t cheap either. Avoid.”

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Posted 4 years ago

“Ordered plant 28th September still waiting so hard to get in contact with they say it’s been despatched it will dead time it gets here £20 is not cheap very dissapointed”

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Posted 4 years ago

“Got bamboo plants and very happy with delivery and health of plants!!”

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Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews