Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,711 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raven zz plant arrived and looked okay but after a couple of weeks I noticed that the soil hadn't dried up at all, so I repotted it. When I did most of the roots had gone rotten, with a rotten rhizome too. I went to work sorting the roots out and reporting in fresh soil and got in touch with customer service who refused to do anything. Apparently because the two weeks had passed to return it, its rough. I've queried it but been told they recommend you repot the plants when they arrive (which plant parents know shouldn't be done) so they aren't going to do anything. Terrible customer service, avoid!!”

Helpful Report

Posted 10 months ago

“Delivered dead trees and apparently no guarantee so DO NOT BUY FROM THIS COMPANY”

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Posted 10 months ago

“Be prepared to be disappointed when the plants eventually arrive. I spent over £100 with Gardening express and when the plants eventually arrived 2 weeks later it was a guess as to what plant was what, no identification on the pots that were crushed and only a twig sticking out of the top. a few leaves sprouting out of the soil or broken stems, ferns were very poor quality as were the mixed collection of Heuchera's. that mostly seemed to be red lightening. The only plants that were in good condition but very dry was the trailing ivy. avoid gardening express they sell poor quality plants at premium prices. wish I'd read the reviews before I spent my money with them.”

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Posted 10 months ago

“Glad I read these reviews as I was about to spend circa £300 with this business. Definately not now.”

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Posted 10 months ago

“Lack of communication. Order took so long and still no indication of when it would come I cancelled.”

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Posted 10 months ago

“Took ages to deliver and Box turned up damaged , expensive French lavenders rammed into a box loads of broken stems and snails ! A kid at all cost as already quibbling about offering me a refund”

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Posted 10 months ago

“Order #700212858 included 4 plants, 3 of them were fine, but one is dead and did not produce any leaves after 25 days of planting in the correct soil and in summer weather (Crimson Bonfire - Red leaf Patio Peach Tree here: https://www.gardeningexpress.co.uk/prunus-persica-red-leaf-peach-tree. I contacted Gardening express about it for replacement or refund and they said "Unfortunately we are unable to assist further as these are not one of those plants covered by our Guarantees." I rechecked the web page and nothing on this tree's page warns the buyer that there is no guarantee and you buy it at your own risk. Very upset and will not buy from them again ever !!”

Helpful Report

Posted 10 months ago

“Terrible company who I will never use again. Avoid at all cost. Poor quality plants and terrible customer service. No phone line - I wonder why. It’s very unlike me to write any review but this company should not be allowed to trade.”

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Posted 10 months ago

“The plants were very poor quality. Small and damaged no certainly not ready to garden with. The company refused to refund fully stating insufficient evidence. The plants would be fine eventually!!! Do not use this company!”

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Posted 10 months ago

“I recently purchased two Large Pink Standard Rose Trees. There was no indication in the bio of the product that it would arrive in damaged condition and would need to be revived. They are both riddled with rust and the branches are damaged and dead. I would never of purchased them if i knew. When emailing gardening express they stated “These plants are as we would expect them to be upon arrival to you, and should with the correct care and planting conditions continue to thrive and grow” The images on your website are extremely inaccurate & deceiving to customers. I did not purchase these for myself. I am a gardener and they are for a client. I most definitely would never find it acceptable to use these trees for a job. And the fact that this company would send out such shoddy product is just disgusting. When requesting to return them I was told to do so via Parcel2Go. Is this how your company makes its profits? Selling your end of line, damaged goods to customers and then making it so difficult for them to return the plants that they are forced to just give up?”

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Posted 11 months ago

“Just that the standard fushias don't look very healthy and tried emailing pictures as they asked for and nothing goes .also nothing like the photos on website not buying from them again should have found this review site first”

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Posted 11 months ago

“They send out dead plants and then don't want to acknowledge it. They don't answer the enquiries just send out automated answers. Never buy anything from them. it's a scam.”

Gardening Express 1 star review on 17th May 2024

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Posted 11 months ago

“Ordered 6 conifers for a £1 each,received them,all were healthy & large specimens, I was well chuffed! Will definitely order more”

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Posted 11 months ago

“I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was "All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again.”

Gardening Express 2 star review on 10th May 2024

Helpful Report

Posted 11 months ago

“Never ever purchase anything from this company. They have finally agreed to accept my return of a magnolia ‘twig’’ for a refund but the courier service will cost more than the plant price and they do not refund postage even on faulty items. Absolute scammers. Please, please avoid this company”

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Posted 11 months ago

“So disappointed in this company, my plants all died within a week or two, company refused to refund. Funny that they only allow good reviews on their website…”

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Posted 11 months ago

“First order just arrived. Lovley plants will order again. Thank you”

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Posted 11 months ago

“Very disappointed with my recent purchase of a magnolia. I have waited 2 weeks (as per GE customer service request) but it’s well below parr for the price paid. Also not easy to contact GE once you have purchased a product. It’s not going to be possible to return easily without further damaging the dead twigs 😡”

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Posted 11 months ago

“Order never arrived despite trying to contact them for 3 hours Shouldn't be allowed online. Discussing”

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Posted 1 year ago

“I honestly would avoid this company. I ordered 3 plants and upon arrival, I opened the box to find the plants very poorly packaged. The plants were out of their pots, spilt apart and soil everywhere. I took images, out the flowers in the bin and emailed the company straight away however, the customer service lady advised a refund or replacement would not be provided without images of the individual plants, pots and the delivery note. After a lot of going back and forth they advised they would refund for one plant but not the others. It is completely unreasonable to not offer a replacement or refund if images are provided of how the items were received. Their customer service is very poor. Avoid avoid avoid.”

Helpful Report

Posted 1 year ago

Gardening Express is rated 1.2 based on 1,711 reviews