Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased two Large Pink Standard Rose Trees. There was no indication in the bio of the product that it would arrive in damaged condition and would need to be revived. They are both riddled with rust and the branches are damaged and dead. I would never of purchased them if i knew. When emailing gardening express they stated “These plants are as we would expect them to be upon arrival to you, and should with the correct care and planting conditions continue to thrive and grow” The images on your website are extremely inaccurate & deceiving to customers. I did not purchase these for myself. I am a gardener and they are for a client. I most definitely would never find it acceptable to use these trees for a job. And the fact that this company would send out such shoddy product is just disgusting. When requesting to return them I was told to do so via Parcel2Go. Is this how your company makes its profits? Selling your end of line, damaged goods to customers and then making it so difficult for them to return the plants that they are forced to just give up?”

Helpful Report

Posted 6 months ago

“Just that the standard fushias don't look very healthy and tried emailing pictures as they asked for and nothing goes .also nothing like the photos on website not buying from them again should have found this review site first”

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Posted 6 months ago

“They send out dead plants and then don't want to acknowledge it. They don't answer the enquiries just send out automated answers. Never buy anything from them. it's a scam.”

Gardening Express 1 star review on 17th May 2024

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Posted 6 months ago

“Ordered 6 conifers for a £1 each,received them,all were healthy & large specimens, I was well chuffed! Will definitely order more”

Helpful Report

Posted 7 months ago

“I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was "All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again.”

Gardening Express 2 star review on 10th May 2024

Helpful Report

Posted 7 months ago

“Never ever purchase anything from this company. They have finally agreed to accept my return of a magnolia ‘twig’’ for a refund but the courier service will cost more than the plant price and they do not refund postage even on faulty items. Absolute scammers. Please, please avoid this company”

Helpful Report

Posted 7 months ago

“So disappointed in this company, my plants all died within a week or two, company refused to refund. Funny that they only allow good reviews on their website…”

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Posted 7 months ago

“First order just arrived. Lovley plants will order again. Thank you”

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Posted 7 months ago

“Very disappointed with my recent purchase of a magnolia. I have waited 2 weeks (as per GE customer service request) but it’s well below parr for the price paid. Also not easy to contact GE once you have purchased a product. It’s not going to be possible to return easily without further damaging the dead twigs 😡”

Helpful Report

Posted 7 months ago

“Order never arrived despite trying to contact them for 3 hours Shouldn't be allowed online. Discussing”

Helpful Report

Posted 7 months ago

“I honestly would avoid this company. I ordered 3 plants and upon arrival, I opened the box to find the plants very poorly packaged. The plants were out of their pots, spilt apart and soil everywhere. I took images, out the flowers in the bin and emailed the company straight away however, the customer service lady advised a refund or replacement would not be provided without images of the individual plants, pots and the delivery note. After a lot of going back and forth they advised they would refund for one plant but not the others. It is completely unreasonable to not offer a replacement or refund if images are provided of how the items were received. Their customer service is very poor. Avoid avoid avoid.”

Helpful Report

Posted 8 months ago

“Bought 4 Daphne plants for £70 which were tiny when received, poor value. One of the plants didn't thrive and developed black mould. I asked for a replacement thinking they would send one out but no! They wanted the original sent back, tracked post with proof of purchase etc. and said they might send one if they have them in stock. What scammers! DO NOT BUY FROM GARDENING EXPRESS. I have since read reviews, all bad!”

Gardening Express 1 star review on 5th April 2024

Helpful Report

Posted 8 months ago

“Ordered 3 Indian summer plants they arrived with no foliage looks dead. Wrote to them they advised wait until weather warms up it’s the way they are grown. All my other plants that died off last winter are already shooting, these are still looking dead. Trimmed the top off of one plant no sign off living matter. Wrote back asking for replacements was told to do more tests, I won’t be buying from this company ever again. Any reputable company would have arranged for replacements. I didn’t want a refund just living plants.”

Helpful Report

Posted 8 months ago

“Don't buy houseplants, or any other tender plants from this company in winter. They will send them out even when low temperatures are forecast. Mine arrived with frost damage and because I didn't complain within 14 days - a period during which the damage looked quite minor they have refused to replace or refund them, so turning what may have been a simple mistake into sharp practice. Don't touch them.”

Helpful Report

Posted 9 months ago

“Poor customer service and descriptions. Expect you to pay for expensive returns regardless of the issue being caused by the lack of information on the website. Avoid.”

Helpful Report

Posted 9 months ago

“I have always used Direct Plants who I can definitely recommend for their plants and after sales service.Gardening Express I dont recommend on either. I bought a magnolia tree last after getting one flower then looking sickly it didn’t last the winter,keep well away from this company.”

Helpful Report

Posted 9 months ago

“2 plants arrived with frost damage for which a refund was given . 2 Montana grandiflora clematis arrived as a twig they look dead not as shown on screen there is no sign of life and no refund was issued even though was a return shopper.”

Helpful Report

Posted 9 months ago

“I bought 3 plants all were very well packaged and arrived on time but the coleonema was completely brown other than 1 little stem and the bamboo plants were broken and very sparse. Save your money and buy elsewhere where the plants are healthy and will grow”

Helpful Report

Posted 10 months ago

“do not bother purchasing, plants may be cheaper but customer service non existent, if plants don't grow they will only refund or replace if returned in original condition, so you have to send pots labels as well as plants that you've been trying to get to grow for a month or so, impossible”

Helpful Report

Posted 10 months ago

“Amaryllis bulbs did not grow and no interest when I contacted customer services. They said to contact with 14 days. I left it a month from planting the bulbs...surely that's acceptable timing?”

Helpful Report

Posted 10 months ago

Gardening Express is rated 1.2 based on 1,702 reviews