Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious so-called horticultural on line nursery. Ordered four standard roses, and received four standard, black-brown sticks with some roots attached. More in hope than expectation, put them in water for two weeks-no sign of growth..Then, planted them in good compost...surprise, surprise, no sign of growth (in peak rose season!) Impossible to get any contact or response from them...they offer a 5-year guarantee on their plants. If anyone manages to get any response from them within that time frame-much less a refund -I have to congratulate them.”

Helpful Report

Posted 3 years ago

“Be careful before you buy from here. There is no customer support number, no email support and only thing is through their chat service on their site. You need to wait hours before someone replies your queries. 15 days passed and still no sign of any delivery of my plant I ordered online. They keep on promising it will be sent, that's all. All lie, feel like being cheated. Don't waste your money. They claim to be very busy, God knows if that's true. Stay away.”

Helpful Report

Posted 3 years ago

“Terrible service - waited 3 weeks (with an original lead time of 3-5 days) for awful half dead and dying plants that look nothing like they are STILL advertised as on their website. Customer Service is such a misleading title - more like Customer Cop Out team!”

Helpful Report

Posted 3 years ago

“We ordered two hibiscus trees when they arrived they resembled two witches broomsticks… however we gave them the benefit of the doubt, planted and watered them. A month has passed and the only sign of life is a spider which making a web, the twigs don’t even come close to resembling the image on the website so we decided to contact gardening express the customer service is ever so helpful 🤣, it’s pretty clear they refuse to acknowledge any blame. Avoid, unless you want to pay out for dead plants”

Helpful Report

Posted 3 years ago

“Contrary to what it says here you cannot contact Gardening Express by e-Mail, you will simply get an automated response advising that everything goes through their chat facility. Good luck with that as you could spend all day trying to make contact and then have “Sam” trying to reassure you that your completely dead plants will soon recover - obviously they didn’t. As many have advised previously “avoid, avoid, avoid”. Have now referred to Trading Standards although I have little expectation of getting my £62 back.”

Gardening Express 1 star review on 25th July 2021

Helpful Report

Posted 3 years ago

“Delivery times are just lies, you will receive the odd email which will say nothing of value and designed to placate. If or when you do get anything it will be nothing like you believe you ordered, all I received bore no relation to the pictures on the site. I would never deal with this company again, if I had more time I would have used the small claims court.”

Helpful Report

Posted 3 years ago

“I ordered a few plants on 07/07. They arrived on 22/07 in absolute perfect condition (in a heatwave). Packaging perfect plants well watered. It did say 5 day delivery on homepage but I was kept informed that plants were been picked. There are numerous bad reviews about this company. It’s a shame more people don’t leave a positive review. Only takes a minute. I’ve ordered more. Thanks gardening express.”

Helpful Report

Posted 3 years ago

“I purchased a tree which arrived 3 weeks after the order and it was totally dead and shrivelled up. Have tried for 3 days to contact Gardening Express but to no avail. DO NOT WASTE YOUR MONEY ON THIS COMPANY.”

Gardening Express 1 star review on 24th July 2021

Helpful Report

Posted 3 years ago

“Received my plants which were dead tried contacting the company for 2 days no reply. Absolutely disgusted with this company will not be ordering again”

Helpful Report

Posted 3 years ago

“I didn't have much faith in getting a decent live correct plant after reading the appalling reviews on here, and having to wait a while for delivery but my plant arrived today, large lush and in flower well established and watered. It has spent some little time upside down and the box was damaged so slightly battered, but a couple of hours on is looking beautiful. I haven't had to water it as the soil is still very damp. I can't believe this company is suffering so many bad reviews. After waiting a while I had become to believe I had been scammed but that isn't the case at all. I am really really pleased.”

Gardening Express 5 star review on 23rd July 2021

Helpful Report

Posted 3 years ago

“Do not order from Gardening Express, you will never actually chat with anyone on their chat line, their usual estimates response time is hours, that’s how good they are. Once they have your money there is no way you are going to get it back from them, there chat line is a wonderful way of ignoring customer complaints. My complaint was an order of a “lucky” dip selection of Heuchera plants, out of 12 plants there were three of one variety and nine of another variety, certainly was a “lucky” dip my luck must be non existent. My order was for £56.95, no chance of getting my money back”

Helpful Report

Posted 3 years ago

“Ordered plants through Gardening Express that were not delivered despite asking them to be delivered to my work address. No response from their automated chat bot. No further recourse than to put a claim for the money I have paid and time wasted through small claims court. Would advise others to do the same and put an end towards such bad service.”

Helpful Report

Posted 3 years ago

“Terrible. Order not received. I have spent 3 x 1 hour on their “chat” with no response. No phone line apparently, a number I found online is disconnected. This seems to be a scam so please don’t order from them.”

Helpful Report

Posted 3 years ago

“Dead tree arrived after 14working days”

Gardening Express 1 star review on 19th July 2021

Helpful Report

Posted 3 years ago

“No plants after 2 weeks! No communication even though promised regular updates. Impossible to get hold of anyone and in fact they say not to contact them!”

Helpful Report

Posted 3 years ago

“Total scammers. Made a order 2 weeks ago and still nothing. Gardening express fakes advertisements. You have to read the terms and conditions for the real delivery times “which is at least a month”. The customer service is none existent. You can not cancel your order even if it’s been a month. They advise you to reject the delivery when it arrives, so then they can take your money anyway for compensation. The worst company I have ever encountered in my life!”

Gardening Express 1 star review on 18th July 2021

Helpful Report

Posted 3 years ago

“They don’t have a telephone customer service Awful I waited nearly 3 hours on chat to be told they couldn’t tell me when my order on 2/7 would arrive , I can’t have a reference no and the situation changes from day to day I’m looking at 4 weeks from order to delivery”

Gardening Express 1 star review on 17th July 2021

Helpful Report

Posted 3 years ago

“July 2021 - My first order with Gardening Express I ordered 16 plants and when they arrived they were dreadful The plants are old plants pass their best with brown tips to the leaves, only a few flowers across all 16 plants and lots of dead flower heads - they are nothing like the description – “Supplied in approx 9cm pots covered in buds and blooms in season”. Their online reply suggested I "water the plants thoroughly (they were not dry – but I have done) and plant them out somewhere with adequate shelter and they should perk up with no problem". Also said "It is sometimes the case that plants turn up slightly dried out and with superficial damage, but this is a risk of sending plants through the post, as you can imagine I'm sure". This had got nothing to do with posting them - these are old plants that have been left to dry out in the past and should not have been supplied to a customer. They were all crammed into one box using 8 plastic carrier bags in total - not very environmentally friendly.”

Helpful Report

Posted 3 years ago

“Ordered 2 acer plants and a few other plants. They all looked lovely on the website but when the plants arrived both acers were dried out and leaves falling off. Eventually got through to customer services to be told give them a couple of weeks to revive! They never revived, I eventually sent them back for a refund, which I'm currently still waiting in”

Helpful Report

Posted 3 years ago

“Awful company, nightmare to contact and dispatch is weeks not days and if ask to not deliver while away , or cancel , will not help”

Helpful Report

Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews